I feel giving this place 3 stars is fair. I flew in from California to get my nails done for a wedding that I'm going to in 1 day. I came in to Luxy nails for a manicure and pedicure. I would give thi... Read More
I feel giving this place 3 stars is fair. I flew in from California to get my nails done for a wedding that I'm going to in 1 day. I came in to Luxy nails for a manicure and pedicure. I would give this place 5 stars for cleanliness and sterilization, it's a beautiful salon. The reason I only gave it 3 stars was because I got a manicure and pedicure for $55 (which I pay less for in California). The tech was very kind and entertaining, they have a great selection of colors and shellac. Shortly after I got my nails done, my nail polish started to chip, in less than 24 hours, every nail had a chip in it. I called the salon and informed them, and they told me to come in to fix it. As soon as I arrived, they had me pick out a new color, and reminded me numerous times that if I would have gotten shellac, it would have lasted longer. I didn't think nail polish, done at a salon, would have chipped in less than 24 hours? Instead of taking the original nail polish off, they just painted over that nail polish with a new color (they both were red to be fair, but one was all glitter). I asked her "why are you painting over it, wouldn't you want to take the nail polish off"? She said "didn't you only pay $15 for a manicure"? I said "Well.. Yes but I also paid $40 for a pedicure" and she said "well if you only paid $15 for a manicure, then it will be fine painting over the original color". I have worked in customer service for more than 10 years, and this isn't how an issue is resolved. I hope this can be of help for my fellow Michiganders, I would recommend taking your business elsewhere. Read Less