I have been coming here for a bit now and love Emilie. She does a great job, and is always so sweet. I always schedule with her and have always been happy with her work. However, today was the second ... Read More
I have been coming here for a bit now and love Emilie. She does a great job, and is always so sweet. I always schedule with her and have always been happy with her work. However, today was the second time in about 2 months that I have had an appointment, which i made and very clearly indicated it was with Emilie, only to arrive for my scheduled appointment and have her be unavailable and unable to locate my name in the appointment book. Both times I spoke with a male, though ...I dont know if it was the same person. The first time I had wanted to come in earlier in the day and he told me she wasnt available until later, so I took the later appointment only to arrive and find her with a client who has a regular, standing appointment at that time. Today, I arrived for a 430pm appt that I had made via phone ealier in the day, only to find that she had just begun a mani-pedi appt and had no knowledge of my appointment (not her fault) I understand mistakes happen, but this is twice. I wasnt able to come back at a later time to see Emilie, so I had to be seen by someone else. The end result is fine- my nails look nice..BUT...I was charged more by this person, than I ever have been, and when I asked I was told it was an additional $3 to have a "cut down" I didn't have any nails cut, I had an acrylic fill in. I did have them filed a bit, as I do EVERY appointment, to keep my nails the same length, I have NEVER been charged extra to have my nails filed during a fill!???? Also, once he applied three coats of polish he asked if I wanted to "use a dryer"...which of course I said yes. Any other time I have been walked over to the dryer and my nail tech has carried purse/keys and turned on dryer because, of course- my nail are wet. This gentleman just pointed in the direction of the dryers, and told me to "be careful " as I was trying to grab my purse, phone and keys. I reccomend this salon to many friends, and will continue to do so, but my experience today was frustrating and I wanted to make the salon aware. Thank you Ver más Read Less