I really wanted to love this place. I was looking for a place to get more than just a standard pedicure and when I discovered Treuvis via Yelp I was hoping I had found it. When I walked in I was blown... Read More
I really wanted to love this place. I was looking for a place to get more than just a standard pedicure and when I discovered Treuvis via Yelp I was hoping I had found it. When I walked in I was blown away by the decor...it is absolutely gorgeous. They definitely get an A+ for environment. Unfortunately, they quality of services does not match the beautiful decor or the price I paid. The pedicure, while nice, was nothing to write home about it and the polish job was not good at all. When it came time for my "manicure" it really went down hill. The nail tech did not bother to soak the Shellac off my nails while I was getting my pedicure. Which then resulted in her trying desperately to get it off and eventually she did, with a nail drill that she must have told me 5 times should "never" be used on a natural nail. After being at the salon for what was closing in on 3 hours I finally had to ask her to skip the manicure and just paint my nails because I had to leave. When I got to the counter I was charged almost $100...my jaw almost hit the ground. I did get a Luxury pedicure ($47) but only a polish change on my nails. However, not one to cause issue, I paid and left. Quite honestly, I probably would have chalked it up to an expensive lesson learned and moved on but unfortunately only 8 days later my nails look horrible!! The Shellac is pealing and cracking, and my nails are chipping which they never do. By far this was the worst quality of service I have received in salon that is clearly trying to be upscale. Needless to say I will be going someplace else today to get another pedicure and actually receive a manicure this time. The only reason I am giving Treuvis 2 stars is because you cannot deny the beauty of the decor and relaxing environment they have created. However, the quality of service does not match the decor or the price. Who knows maybe my nail tech just had an off day...unfortunately, I'll never go back to find out.Update Review: While I appreciate the response. I would like to reply and say I'm not sure how you computer showed me checking out at 3:30 when I was constantly looking at my phone for the time. The last time I looked before I got up from the nail station was at 3:47. And while that time might not be bad for a pedicure and manicure...I NEVER received a manicure. I received a botched up polish removal and repolish which lasted less than two weeks. And yes, you are correct. I said nothing at check out. I am pretty sure I owned that in my original post. I'm just not that kind of person. Especially when a tech has been pleasant and I really had no idea my shellac polish was only going to last 8 days...that's when the chipping began. In addition, since you post your prices nowhere other than a brochure it's kinda hard to know what you are paying for. I'm not one to cause a fuss and as I said I only wrote this review because my Shellac polish didn't last what would be deemed a "normal and expected" amount of time.I am changing my review to 1 star because no amount of decor can make up for customer service that tries to shift the blame onto the customer when someone has a bad experience. I realize some customers are just whiny, however, I have noticed on Yelp that with every less than positive review you try to shift the blame somehow to the customer. And that's ok, you must do what you deem necessary. But as a customer, I give praise where due and critique where due. Best of luck to you and your salon. Hoping all others have a much better experience than I did, as I believe your salon has so much potential. Read Less