43 Reviews

The Nail Lounge

Charter Township of Clinton, Michigan
Reviews
Jessica Raspberry
16 Jun 2018
REPORT
Called this place to make an appt and the lady just hung up on me mid conversation. Then I called back and a guy answered the phone and in mid conversation he started speaking their native language se... Read More
Called this place to make an appt and the lady just hung up on me mid conversation. Then I called back and a guy answered the phone and in mid conversation he started speaking their native language set the phone down and started helping customers and never came back to the phone. So after a few min I hung up. The phone stayed off the hook for over 30 mins. Read Less
Tedde Valentine
6 Jun 2018
REPORT
You'll see my previous 5 star review of this place was written 2 weeks ago. Well 6 days after I got my nails done two of them snapped IN HALF while I WAS TYPING. I wasn't doing anything to warrant the... Read More
You'll see my previous 5 star review of this place was written 2 weeks ago. Well 6 days after I got my nails done two of them snapped IN HALF while I WAS TYPING. I wasn't doing anything to warrant them breaking, but they broke cleanly in half at the tips of my fingers, leaving me with 8 long stiletto nails and two broken nails. For 2 weeks I have been calling the salon to let them know what happened with no answer. I don't want to waste the time driving there if they don't even care enough to answer the phone. Not sure if the technique was wrong or if they just use cheap acrylic. I'm really disappointed because a salon finally got the shape right only to have this happen. I wish I would have saved the picture. NEVER come here. Read Less
Audrey Blair
3 Jun 2018
REPORT
They always fit me in and take great care of me! Jenny/Richard and their team are the best!
Tedde Valentine
22 May 2018
REPORT
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to insp... Read More
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to inspect each nail between every step, making sure they looked amazing. I have NEVER been happier with my nails. Joe did not slack AT ALL and on top of it he had wonderful conversation. If you don't make an appointment for Joe you cant guarantee that you will get him, I just happened to be very very lucky! I found my new nail tech for sure. The salon itself is very clean and updated, and they have a huge selection of colors to choose from. Worth noting that they no longer accept tips on cards, which may be the only downside in this entire experience Read Less
Ted Valley
22 May 2018
REPORT
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to insp... Read More
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to inspect each nail between every step, making sure they looked amazing. I have NEVER been happier with my nails. Joe did not slack AT ALL and on top of it he had wonderful conversation. If you don't make an appointment for Joe you cant guarantee that you will get him, I just happened to be very very lucky! I found my new nail tech for sure. The salon itself is very clean and updated, and they have a huge selection of colors to choose from. Worth noting that they no longer accept tips on cards, which may be the only downside in this entire experience Read Less
Brittany Mancuso
25 Feb 2018
REPORT
The only place i go to now and they don't brake love this place
Joann Ro-Re
12 Jan 2018
REPORT
This place is amazing. My new nail salon and i won’t go anywhere else. Minh aka Tattoo was awesome! Friendly personable and did such a wonderful job. I am moving to Royal Palm Beach Soon, but you BET ... Read More
This place is amazing. My new nail salon and i won’t go anywhere else. Minh aka Tattoo was awesome! Friendly personable and did such a wonderful job. I am moving to Royal Palm Beach Soon, but you BET I’ll be making the drive to come here. Thank you!! Read Less
Lucille Sacchetti Mallette
31 Dec 2017
REPORT
Always very satisfied with pedicures and customer service. I recommend this spa to Florida visitors. The Citiplace spa is also excellent.
Nicole Swan
30 Dec 2017
REPORT
Beautiful, very clean, updated, & professional happy employees! Will be a regular customer.
Joanne MacLellan
2 Nov 2017
REPORT
My experience was beyond "poor". It was horrendous! I will also preface my review with the fact that I have been to many salons.......I went there to celebrate a friends birthday, and we happened t... Read More
My experience was beyond "poor". It was horrendous! I will also preface my review with the fact that I have been to many salons.......I went there to celebrate a friends birthday, and we happened to be using gift cards! First of all, they had recently renovated and we were seated in ripped chairs for our pedicures instead of the newer ones. Once they realized we were using gift cards, they raised their prices $5.00 for our mani/pedis. Then when they took the gift ca...rd, they came back and said the machine wasn't working and we would have to pay cash or use a credit card. My friend gave them cash and I gave them my credit card and they returned saying they charged both mani/pedis to my card. The manicurist then said well you can take your friends cash to pay for her portion. Also, when they charged my card, the price all of a sudden went back to the original $42 for mani/jpedi. I spoke with, who appeared to be a manager, and he just reiterated that the gift card machine wasn't working. I explained that I had purchased the gift card there and had the receipt, but that didn't matter. So, needless to say, I will NEVER return to the Venetian at Legacy Place in Palm Beach Gardens. They just arbitrarily change their prices right in front of you, and wouldn't accept the gift card, but would gladly take my credit card. This was just awful. What a deplorable way to do business. See More Read Less
Julie Hilton
15 Oct 2017
REPORT
NEVER, NEVER again will I step foot in this place. I was recently treated VERY rudely there. They no longer will get my business!
Lakiesha Anderson
8 Oct 2017
REPORT
Great experience and good customer service. The ambiance is also amazing.
Jaime Parsons
4 Oct 2017
REPORT
T is the best!!
Lisa McLauchlan
3 Aug 2017
REPORT
Tee and Tiffany do my nails and they always look great !
miss lyss
17 Jul 2017
REPORT
Terrible service. I was in pain the entire time. When I asked the guy if he could clean up my cuticles, his response was "yeah, when I get there." Then my cuticles started bleeding. He painted my nail... Read More
Terrible service. I was in pain the entire time. When I asked the guy if he could clean up my cuticles, his response was "yeah, when I get there." Then my cuticles started bleeding. He painted my nails and then got sparkles all over them, so he had to take off my nail polish and repaint them. Very unprofessional. One of the workers was also wearing socks with the weed symbol on them. Read Less
Lindsay Germain
18 Apr 2017
REPORT
I went to this nail salon for the the first time the other day and I'm extremely happy with my nails!! They really take their time doing your nails so that they turn out great! Also they have sooo man... Read More
I went to this nail salon for the the first time the other day and I'm extremely happy with my nails!! They really take their time doing your nails so that they turn out great! Also they have sooo many shellac colors!! I got a design with my shellac and I love it! I will be going back to the nail lounge and will recommend it to others!! Read Less
Janet Ghazi
29 Mar 2017
REPORT
I have been going to this nail salon for few years now. They are clean, friendly and they always have the new shades ..which is a deal breaker for me. Plus there even open late during the week and on ... Read More
I have been going to this nail salon for few years now. They are clean, friendly and they always have the new shades ..which is a deal breaker for me. Plus there even open late during the week and on Sundays . My nails always look great and perfect when I leave. I had to leave a review bcuz I seen it was rated 2.2 stars and they deserve a 5 in my opinion!! Read Less
Kailee O.
24 Mar 2017
REPORT
While I would have loved to have had great things to say about this place, I just don't. It's in a prime location, they have minimal traffic, can get you in within minutes, but that's just the problem... Read More
While I would have loved to have had great things to say about this place, I just don't. It's in a prime location, they have minimal traffic, can get you in within minutes, but that's just the problem. Clearly there is a deficit of traffic for a reason. My shellac manicure cost 18 more than it should have, the polish was applied unevenly, when I asked for two of my nails to be accented with a glitter, I was told there was only one choice, when my friend I was with asked for the same thing? There was a basket with more than ten options. When there was a blemish underneath my first coat of polish? I was responded to with a frustrated tone for even asking that he get rid of that before continuing (although with how vigorously he filed the tops of my nails after ASKING him to soak them longer, I'm not sure how my nail was even left underneath it anyways.. and to add insult to injury, my polish has lasted a whopping 4.5 days. DAYS?! You're joking. This over priced polish that is bragged to last multiple weeks has survived merely days of doing absolutely nothing to them?! As for my friends? Hers lasted her a whole 36 hours. What an absolutely HORRIBLE experience. The rudeness of the staff, the crappy quality of work, the obvious lack of attention.. just get you in, slap the polish on as half assed as they can, charge you hidden fees they failed to disclose prior to starting your service.. Absolutely an embarrassing establishment you should save yourself the time and money and go literally anywhere but here. I'd have rated 0 stars if it had allowed me to. Read Less
Kaitlyn L.
26 Feb 2017
REPORT
Love this place, been coming here for over 7 years. Tiffany and Tom are the best! I like being able to get in right away, and not having to wait like most places
Heather M
13 Feb 2017
REPORT
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail ... Read More
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail tech exceeded my expectations. I explained to her my likes/dislikes about my nails and she perfected them. I will be back and refer everyone to come here. Read Less
Heather M.
5 Feb 2017
REPORT
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail t... Read More
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail tech exceeded my expectations. I explained to her my likes/dislikes about my nails and she perfected them. I will be back and refer everyone to come here. Read Less
Darlene P.
5 May 2016
REPORT
Don't go here. I usually come here but after today I wont. I came in to get a full set and one of the guys did it. He was so rough. I have 3 cuts on my fingers that are all bleeding. One cut started b... Read More
Don't go here. I usually come here but after today I wont. I came in to get a full set and one of the guys did it. He was so rough. I have 3 cuts on my fingers that are all bleeding. One cut started bleeding while he was doing my nails and he didn't even notice. I put my hand by the fan to dry and I noticed when there was blood flying everywhere. He also put the wrong color on my nails and argued with me when I told him it wasn't the right color. So he finished and told me I still had to pay $45. HELL NO. I told him I'm not paying $45 for 3 cuts on my fingers and the wrong color. He then argued again. I ended up paying. Never going back. Read Less
Lisa M.
8 Apr 2016
REPORT
I can't say enough good things about this place, I went in with a bad pink and white from another place b/c I couldn't get to the nail lounge and I went in hoping to see if someone would fix it, I nee... Read More
I can't say enough good things about this place, I went in with a bad pink and white from another place b/c I couldn't get to the nail lounge and I went in hoping to see if someone would fix it, I needed shaping, cut down and paint over !!! walked in at 7:40 got right to a seat and only 1/2 hour later my nails were beautiful.  I've never left there disappointed !! Read Less
BenJi Duong
24 Mar 2016
REPORT
My parents and I have come here many times and every time we come here it's also amazing, Jenny and Vy do a really great job on my parents, while I can just have anyone to do me. If you are planning t... Read More
My parents and I have come here many times and every time we come here it's also amazing, Jenny and Vy do a really great job on my parents, while I can just have anyone to do me. If you are planning to go here I recommend Jenny. Always clean and friendly Read Less
Ashley B.
16 Jan 2016
REPORT
Okay, so this is really a mixed review. For YEARS I'm talking since 2012 or so I have been going to this salon every few weeks for a mani-pedi. The first few years I loved them, of course or I wouldn'... Read More
Okay, so this is really a mixed review. For YEARS I'm talking since 2012 or so I have been going to this salon every few weeks for a mani-pedi. The first few years I loved them, of course or I wouldn't go back. Anyways...recently things have dramatically changed. Service is HORRRRRRRRRIBLE. Completely rude nail techs and management. I have never felt so unwanted at a salon in my life. I'm not a hard to please woman at all I don't really ask for much but I do expect to be greeted with a smile or spoken to while I'm there. I will NOT be returning ever again and I'm sad to say that because that was my go to spot for years. I wouldn't waste your time or money. Also I must add that the last time I went I had a man (I can't remember his name) he completely RIPPED me off. Charged me a crazy amount that I normally don't spend and basically forced me into getting a extra gel top coat on my full set of nails......and when I tried to tell him no thank you he pretended like he didn't speak English. This is no lie, I just couldn't even believe what was happening. Any who, if you like going to a salon to be treated like dirt and have a over priced manicure then this is your place! Read Less
Lauren T.
31 Dec 2015
REPORT
This place is quickly becoming my go to nail place. I always get a shellac manicure and I have tried a handful of the places around. They have a ton of shellac colors, more than I've seen at other pla... Read More
This place is quickly becoming my go to nail place. I always get a shellac manicure and I have tried a handful of the places around. They have a ton of shellac colors, more than I've seen at other places. I've never had nail art done here, but I have seen many people get it done and they never flinch at the requests. Also, I've never made an appointment, I'm always a walk in, and I have yet to have a wait (though, I never go during high volume times/days like the weekends). The only drawback, is it is pricier than other nail salons. They charge $35 for a shellac manicure. But their polish tends to last the full 14 days and the color choices negate the extra cost. Read Less
Susi Novoa
29 Sep 2015
REPORT
Only went there for 1 person, her name - ANNIE. she was the most amazing, artistic & delicate nail girl i have ever met. I called and told me she wasnt there anymore and said "they didnt know" when s... Read More
Only went there for 1 person, her name - ANNIE. she was the most amazing, artistic & delicate nail girl i have ever met. I called and told me she wasnt there anymore and said "they didnt know" when she'll be back. Sad for me because i loved her art and had a hard time finding someone new. Wish i knew where she went or knew her so i could have her do my nails. If anyone happens to know if she is there or something, let me know. I rate this place 2 stars because sometimes the receptionists/manager will be kinda rude / moody over the phone. If i had to rate Annie on her beautiful work, ill give her 10 stars. Read Less
Nicole D.
11 Aug 2015
REPORT
If you want your toes to be cut up during your pedicure so they burn the rest of the time and your paid for design to look like a two year old did it plus be told my foot "looks good" I don't need a s... Read More
If you want your toes to be cut up during your pedicure so they burn the rest of the time and your paid for design to look like a two year old did it plus be told my foot "looks good" I don't need a scrub then let the guys give you an above average price pedicure.  The girl knew how to apply designs. I know myself and my whole family will never return. Read Less
Steph S.
21 May 2015
REPORT
I'm not sure where these good ratings are coming from. I came here a few years ago and left unhappy but I figured I would give it a shot again. This is the worst salon I've ever been to. I had watched... Read More
I'm not sure where these good ratings are coming from. I came here a few years ago and left unhappy but I figured I would give it a shot again. This is the worst salon I've ever been to. I had watched a few and not only did their nails turn or HORRIBLE, but I also sat there for 45 - yes FOURTY FIVE minutes while they took other people who had come in 30 minutes after me and after "the 8 o clock" time they told me they could only take people until. I will never be back here. It's honestly horrible and I have a lot of patience with people and nail salons especially. Read Less
Jessica A.
8 May 2015
REPORT
They've always done a nice job for me, my friends, and family. Nothing spectacular, but certainly satisfactory service. Much better than Envy Nails on Hall Road.
Barb C.
3 May 2015
REPORT
Mai is absolutely wonderful! She is so sweet, professional, and does an amazing job. I know my nails will always be great, and she is so accommodating! I feel lucky to have found a nice, CLEAN place t... Read More
Mai is absolutely wonderful! She is so sweet, professional, and does an amazing job. I know my nails will always be great, and she is so accommodating! I feel lucky to have found a nice, CLEAN place to go! :) Read Less
Nicole W.
1 Apr 2015
REPORT
The Nail Lounge is my go to nail salon. Super clean and the staff is very friendly. Best place to get a gel manicure that will last longer than 2 weeks. Everyone does a great job, but I would recommen... Read More
The Nail Lounge is my go to nail salon. Super clean and the staff is very friendly. Best place to get a gel manicure that will last longer than 2 weeks. Everyone does a great job, but I would recommend Mai, Tiffany or Melissa. Also, make an appointment, especially on weekends or during pedicure season. Read Less
Crysta G.
22 Mar 2015
REPORT
So it was the little ones birthday and we all decided it would be nice to get pedicures.The place is very nice, the front is for hands and the back of the salon is separated for toes. Also have a priv... Read More
So it was the little ones birthday and we all decided it would be nice to get pedicures.The place is very nice, the front is for hands and the back of the salon is separated for toes. Also have a private room for getting eyebrows waxed, which your always nervous going somewhere new but the lady new exactly what to do and listened to what I asked. As for missy, she got her toes done and nails polished for just 30$ great price for a kid and the lady was so nice she gave her free designs for her toes. The place is convenient as far as location for us, and we will definitely be back for future pedicures. Thank you so much for the great service. Read Less
Tricia Hubbard Green
23 Feb 2015
REPORT
Where I had been going was sold so I decided to try somewhere new...my pedicure was just ok...quickest pedi I've ever had and then I had my fill and my nails are so thick and the line for the French m... Read More
Where I had been going was sold so I decided to try somewhere new...my pedicure was just ok...quickest pedi I've ever had and then I had my fill and my nails are so thick and the line for the French manicure is too wide. I can deal with the too wide but my nails are way too thick and bulky!!!! Read Less
Nicole B.
30 Aug 2014
REPORT
I was not greeted by my manicurist, my simple artwork came out terrible, i was cut and bleeding during a pedicure, I was almost burned by the hot water, I was handled very roughly and rushed through m... Read More
I was not greeted by my manicurist, my simple artwork came out terrible, i was cut and bleeding during a pedicure, I was almost burned by the hot water, I was handled very roughly and rushed through my manicure.....I was charged $60.00 for a manicure/pedicure with regular polish. Highly recommend skipping this place if you need your nails done! Read Less
Jenna P.
23 Jan 2014
REPORT
Let me start off by saying I WAS a very loyal customer of 3+ years and get a manicure religiously every 2 weeks from Tiffany the owner. I always make an appointment and expect them to plan accordingly... Read More
Let me start off by saying I WAS a very loyal customer of 3+ years and get a manicure religiously every 2 weeks from Tiffany the owner. I always make an appointment and expect them to plan accordingly.  It was getting to the point where I was having to make my appointment for the very first slot when they opened so that I could guarantee that Tiffany was on time. Even doing this didn't seem to work as many times she was late opening the store and things were not ready when I walked in. My final straw was last week when I made an appointment at 7pm and she was 40 minutes late! I make an appointment because that is the time that works for me, plan accordingly. The worst part was and the reason I will no longer return is that I did not even get an apology for her lateness. Overall bad business practices in my book. At the very minimum apologize or give me $5 off or SOMETHING! Read Less
Hunter Lawrence
22 Nov 2013
REPORT
I've been going to Venetian for four years now and have sent many people there. Two days ago I had a gel manicure with crystals applied to 2 nails. The man who did it promised they would stay on. 6 hr... Read More
I've been going to Venetian for four years now and have sent many people there. Two days ago I had a gel manicure with crystals applied to 2 nails. The man who did it promised they would stay on. 6 hrs later they fell off. Went back in twice to get fixed and decided it wasn't worth the $8 they charged since they didn't last for more than 6 hrs. The manager lady called me a liar and said she would not give me a credit or my money back for the crystal! HORRIBLE customer service! Read Less
Chelsea G.
30 Aug 2013
REPORT
My girlfriends and I have now been here 3 times together and I have had nothing but good luck.  My pedi and shellac mani lasted over a month each time.  Melissa has worked on me twice and she is frien... Read More
My girlfriends and I have now been here 3 times together and I have had nothing but good luck.  My pedi and shellac mani lasted over a month each time.  Melissa has worked on me twice and she is friendly and funny.  From what my friends said, the service is hit or miss, since they felt like some of the procedures hurt and the techs were too rough, but I personally really liked my services. Read Less
Lesley R.
16 Nov 2012
REPORT
I went here because I wanted a manicure it is a few days before Thanksgiving. There was no one in there so I was taken right away. The guy was VERY rough when trimming my cuticles and made me bleed on... Read More
I went here because I wanted a manicure it is a few days before Thanksgiving. There was no one in there so I was taken right away. The guy was VERY rough when trimming my cuticles and made me bleed on two fingers basically ripping the skin as he cut. He put some blue stuff on my fingers to stop the bleeding.  The manicure wasn't nice it was half ass and painful. How do these people stay in business?   Terrible. Read Less
Carol B.
5 Sep 2012
REPORT
The polish seemed diluted and was ruined within an hour of leaving.
Hang N.
30 May 2011
REPORT
A true gem! The Nail Lounge has easily become my go-to nail place whenever I visit my aunt and uncle up in Michigan (my annual summer trek, thank goodness my best friend tagged along this time). Anywa... Read More
A true gem! The Nail Lounge has easily become my go-to nail place whenever I visit my aunt and uncle up in Michigan (my annual summer trek, thank goodness my best friend tagged along this time). Anyway, my best friend and I needed a simple, relaxing spa pedi after hours of walking and shopping at the Partridge Creek Mall. We decided to go here since it was convenient  and the decor was REALLY nice and different; it's hard to get bored looking around the place. When we walked in, we were greeted by the receptionist who patiently answered all our questions about the prices and spa pedi choices. In the end we both decided to get the signature pedicures with the exfoliation sugar scrub  and hydrating clay menthol mask. It felt so good! I did not want to leave Michigan after this because no where in Miami, FL can you find such a great pedicure for a low price of $38. I'm going to have a hard time adjusting back to my old pedicures. Can't wait to go back to Michigan :)It would be selfish of me to keep this place in secrecy from everyone, but these guys are so good that I have to recommend them to anyone who is in the area. Definitely check them out! Read Less
B Y.
29 Dec 2010
REPORT
I have been getting my nails done at The Nail Lounge at Partridge Creek faithfully every two weeks since the beginning of the Summer...maybe even Spring.  I've been going there since they have always ... Read More
I have been getting my nails done at The Nail Lounge at Partridge Creek faithfully every two weeks since the beginning of the Summer...maybe even Spring.  I've been going there since they have always done a good job with the Axxium, quick, and their prices are decent.   On the Saturday before last (Dec 11th) I went in to get my nails done by a lady I've never seen before.  Didn't think twice about it since I've never had a problem with any of the nail techs there.  When she completed the job it didn't look as clean as it normally does, but it wasn't a huge deal, plus she had taken a VERY long time, it was late/long day, and I was just ready to go. That Tuesday (Dec 14th) my nails started to chip & peel!  That has NEVER happened to me before.  3 days later the gel was already starting to come off!  I called the Salon & spoke to Tom, and told him my situation.  He ask me when I can go in for the repair, and I tell him that following weekend especially since I had a banquet to go to.  I arrive first thing Friday morning at 9a (salon was COMPLETELY empty), and he told me he was booked until after 1p and to come back then!!! That put me in an inconvience since I had to work starting at 11a (took a few hrs off for shopping & nails), and I knew I wouldn't have time to go back prior to my banquet. I leave, and throughout the weekend/week my nails just get worse & worse.  With the holidays and everything else going on I just didn't have time to go to Partridge Creek whenever.  So, I called the salon again on yesterday morning (12/22/10) & asked when he could get me in.  He told me anytime after 2p.  Again, I took a few hours off from work to pick up turkey, grab one last gift, and drive out to Partridge Creek.   I got there about 3:30p, and he was working on someone.  I ask him how long is the wait.  His response (while continuing to work on his client) "it's going to be a while".  I ask him "what's a while? how long?". SILENCE...he continues to work.  So, I'm standing there waiting for a response, until I finally ask again.  He then gets up to look at the schedule & says "after 7:30p", and WALKS AWAY TO CONTINUE WORKING ON HIS CLIENT.  WTH!!!!! OMG I was in shock! Not only did they totally mess up my nails, but they continue to put me on the back burner, brush me off, ignore me, didn't even look at my nails...I don't even think he looked at me!   I understand you are busy, but take the time to talk 1 min to a faithful client that WOULD HAVE recommended them to anyone! So, needless to say I left, but called when I got to my car since I didn't want to make a scene in the salon.  I told him that I didn't feel it was good customer service the way he handle this situation, how I've been going to them for a long time faithfully, how I felt he blew me off, how I've been up there twice and each time was told to come back (even when I called prior to arriving).   His response was a VERY dry & blah "sorry" I told him I would never go back to that salon again, and hung up. Read Less
Katie C.
6 Aug 2010
REPORT
I called on a Thursday to make an appointment for Friday morning and they fit me in exactly at the time I asked for. I went and the place was very cute and modern inside. I was greeted immediately and... Read More
I called on a Thursday to make an appointment for Friday morning and they fit me in exactly at the time I asked for. I went and the place was very cute and modern inside. I was greeted immediately and taken directly back to my spa chair for my pedicure. The manicure and pedicure probably only took about an hour and half to complete. The girl was friendly, nice, and did great work. It is hard to find someone you can really like. I also like this salon because they offer OPI Axxium Soak Off Gel nail polish! This polish stays on your finger nails for weeks at a time and has no chipping! There is only like 3 or 4 salons in all the metro Detroit area that offer this polish. Price wise it definitely is higher in cost than must places. But overall a manicure, pedicure, nail design, gel polish, and tip cost me $75. But I won't have to be getting my nails done for another month! Which will be super nice! Stop and check out this posh nail salon! And request Lynn, because she did an awesome job! Read Less
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(586) 226-2177
17460 Hall Road
Charter Township of Clinton Michigan 48038
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The Nail Lounge

Charter Township of Clinton, Michigan
(43)
17460 Hall Road
Charter Township of Clinton Michigan 48038
Jessica Raspberry
16 Jun 2018
REPORT
Called this place to make an appt and the lady just hung up on me mid conversation. Then I called back and a guy answered the phone and in mid conversation he started speaking their native language se... Read More
Called this place to make an appt and the lady just hung up on me mid conversation. Then I called back and a guy answered the phone and in mid conversation he started speaking their native language set the phone down and started helping customers and never came back to the phone. So after a few min I hung up. The phone stayed off the hook for over 30 mins. Read Less
Tedde Valentine
6 Jun 2018
REPORT
You'll see my previous 5 star review of this place was written 2 weeks ago. Well 6 days after I got my nails done two of them snapped IN HALF while I WAS TYPING. I wasn't doing anything to warrant the... Read More
You'll see my previous 5 star review of this place was written 2 weeks ago. Well 6 days after I got my nails done two of them snapped IN HALF while I WAS TYPING. I wasn't doing anything to warrant them breaking, but they broke cleanly in half at the tips of my fingers, leaving me with 8 long stiletto nails and two broken nails. For 2 weeks I have been calling the salon to let them know what happened with no answer. I don't want to waste the time driving there if they don't even care enough to answer the phone. Not sure if the technique was wrong or if they just use cheap acrylic. I'm really disappointed because a salon finally got the shape right only to have this happen. I wish I would have saved the picture. NEVER come here. Read Less
Audrey Blair
3 Jun 2018
REPORT
They always fit me in and take great care of me! Jenny/Richard and their team are the best!
Tedde Valentine
22 May 2018
REPORT
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to insp... Read More
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to inspect each nail between every step, making sure they looked amazing. I have NEVER been happier with my nails. Joe did not slack AT ALL and on top of it he had wonderful conversation. If you don't make an appointment for Joe you cant guarantee that you will get him, I just happened to be very very lucky! I found my new nail tech for sure. The salon itself is very clean and updated, and they have a huge selection of colors to choose from. Worth noting that they no longer accept tips on cards, which may be the only downside in this entire experience Read Less
Ted Valley
22 May 2018
REPORT
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to insp... Read More
I had a perfect experience here! It wasn't super busy when I walked in but it was busy enough, regardless I was seen very quickly! Joe did my nails and I swear he is a perfectionist. He paused to inspect each nail between every step, making sure they looked amazing. I have NEVER been happier with my nails. Joe did not slack AT ALL and on top of it he had wonderful conversation. If you don't make an appointment for Joe you cant guarantee that you will get him, I just happened to be very very lucky! I found my new nail tech for sure. The salon itself is very clean and updated, and they have a huge selection of colors to choose from. Worth noting that they no longer accept tips on cards, which may be the only downside in this entire experience Read Less
Brittany Mancuso
25 Feb 2018
REPORT
The only place i go to now and they don't brake love this place
Joann Ro-Re
12 Jan 2018
REPORT
This place is amazing. My new nail salon and i won’t go anywhere else. Minh aka Tattoo was awesome! Friendly personable and did such a wonderful job. I am moving to Royal Palm Beach Soon, but you BET ... Read More
This place is amazing. My new nail salon and i won’t go anywhere else. Minh aka Tattoo was awesome! Friendly personable and did such a wonderful job. I am moving to Royal Palm Beach Soon, but you BET I’ll be making the drive to come here. Thank you!! Read Less
Lucille Sacchetti Mallette
31 Dec 2017
REPORT
Always very satisfied with pedicures and customer service. I recommend this spa to Florida visitors. The Citiplace spa is also excellent.
Nicole Swan
30 Dec 2017
REPORT
Beautiful, very clean, updated, & professional happy employees! Will be a regular customer.
Joanne MacLellan
2 Nov 2017
REPORT
My experience was beyond "poor". It was horrendous! I will also preface my review with the fact that I have been to many salons.......I went there to celebrate a friends birthday, and we happened t... Read More
My experience was beyond "poor". It was horrendous! I will also preface my review with the fact that I have been to many salons.......I went there to celebrate a friends birthday, and we happened to be using gift cards! First of all, they had recently renovated and we were seated in ripped chairs for our pedicures instead of the newer ones. Once they realized we were using gift cards, they raised their prices $5.00 for our mani/pedis. Then when they took the gift ca...rd, they came back and said the machine wasn't working and we would have to pay cash or use a credit card. My friend gave them cash and I gave them my credit card and they returned saying they charged both mani/pedis to my card. The manicurist then said well you can take your friends cash to pay for her portion. Also, when they charged my card, the price all of a sudden went back to the original $42 for mani/jpedi. I spoke with, who appeared to be a manager, and he just reiterated that the gift card machine wasn't working. I explained that I had purchased the gift card there and had the receipt, but that didn't matter. So, needless to say, I will NEVER return to the Venetian at Legacy Place in Palm Beach Gardens. They just arbitrarily change their prices right in front of you, and wouldn't accept the gift card, but would gladly take my credit card. This was just awful. What a deplorable way to do business. See More Read Less
Julie Hilton
15 Oct 2017
REPORT
NEVER, NEVER again will I step foot in this place. I was recently treated VERY rudely there. They no longer will get my business!
Lakiesha Anderson
8 Oct 2017
REPORT
Great experience and good customer service. The ambiance is also amazing.
Jaime Parsons
4 Oct 2017
REPORT
T is the best!!
Lisa McLauchlan
3 Aug 2017
REPORT
Tee and Tiffany do my nails and they always look great !
miss lyss
17 Jul 2017
REPORT
Terrible service. I was in pain the entire time. When I asked the guy if he could clean up my cuticles, his response was "yeah, when I get there." Then my cuticles started bleeding. He painted my nail... Read More
Terrible service. I was in pain the entire time. When I asked the guy if he could clean up my cuticles, his response was "yeah, when I get there." Then my cuticles started bleeding. He painted my nails and then got sparkles all over them, so he had to take off my nail polish and repaint them. Very unprofessional. One of the workers was also wearing socks with the weed symbol on them. Read Less
Lindsay Germain
18 Apr 2017
REPORT
I went to this nail salon for the the first time the other day and I'm extremely happy with my nails!! They really take their time doing your nails so that they turn out great! Also they have sooo man... Read More
I went to this nail salon for the the first time the other day and I'm extremely happy with my nails!! They really take their time doing your nails so that they turn out great! Also they have sooo many shellac colors!! I got a design with my shellac and I love it! I will be going back to the nail lounge and will recommend it to others!! Read Less
Janet Ghazi
29 Mar 2017
REPORT
I have been going to this nail salon for few years now. They are clean, friendly and they always have the new shades ..which is a deal breaker for me. Plus there even open late during the week and on ... Read More
I have been going to this nail salon for few years now. They are clean, friendly and they always have the new shades ..which is a deal breaker for me. Plus there even open late during the week and on Sundays . My nails always look great and perfect when I leave. I had to leave a review bcuz I seen it was rated 2.2 stars and they deserve a 5 in my opinion!! Read Less
Kailee O.
24 Mar 2017
REPORT
While I would have loved to have had great things to say about this place, I just don't. It's in a prime location, they have minimal traffic, can get you in within minutes, but that's just the problem... Read More
While I would have loved to have had great things to say about this place, I just don't. It's in a prime location, they have minimal traffic, can get you in within minutes, but that's just the problem. Clearly there is a deficit of traffic for a reason. My shellac manicure cost 18 more than it should have, the polish was applied unevenly, when I asked for two of my nails to be accented with a glitter, I was told there was only one choice, when my friend I was with asked for the same thing? There was a basket with more than ten options. When there was a blemish underneath my first coat of polish? I was responded to with a frustrated tone for even asking that he get rid of that before continuing (although with how vigorously he filed the tops of my nails after ASKING him to soak them longer, I'm not sure how my nail was even left underneath it anyways.. and to add insult to injury, my polish has lasted a whopping 4.5 days. DAYS?! You're joking. This over priced polish that is bragged to last multiple weeks has survived merely days of doing absolutely nothing to them?! As for my friends? Hers lasted her a whole 36 hours. What an absolutely HORRIBLE experience. The rudeness of the staff, the crappy quality of work, the obvious lack of attention.. just get you in, slap the polish on as half assed as they can, charge you hidden fees they failed to disclose prior to starting your service.. Absolutely an embarrassing establishment you should save yourself the time and money and go literally anywhere but here. I'd have rated 0 stars if it had allowed me to. Read Less
Kaitlyn L.
26 Feb 2017
REPORT
Love this place, been coming here for over 7 years. Tiffany and Tom are the best! I like being able to get in right away, and not having to wait like most places
Heather M
13 Feb 2017
REPORT
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail ... Read More
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail tech exceeded my expectations. I explained to her my likes/dislikes about my nails and she perfected them. I will be back and refer everyone to come here. Read Less
Heather M.
5 Feb 2017
REPORT
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail t... Read More
Love it here!!! My sister convinced me to come to The Nail Lounge to get my nails done after I told her about my horrible experience at another salon that left me in tears. Best advice ever! My nail tech exceeded my expectations. I explained to her my likes/dislikes about my nails and she perfected them. I will be back and refer everyone to come here. Read Less
Darlene P.
5 May 2016
REPORT
Don't go here. I usually come here but after today I wont. I came in to get a full set and one of the guys did it. He was so rough. I have 3 cuts on my fingers that are all bleeding. One cut started b... Read More
Don't go here. I usually come here but after today I wont. I came in to get a full set and one of the guys did it. He was so rough. I have 3 cuts on my fingers that are all bleeding. One cut started bleeding while he was doing my nails and he didn't even notice. I put my hand by the fan to dry and I noticed when there was blood flying everywhere. He also put the wrong color on my nails and argued with me when I told him it wasn't the right color. So he finished and told me I still had to pay $45. HELL NO. I told him I'm not paying $45 for 3 cuts on my fingers and the wrong color. He then argued again. I ended up paying. Never going back. Read Less
Lisa M.
8 Apr 2016
REPORT
I can't say enough good things about this place, I went in with a bad pink and white from another place b/c I couldn't get to the nail lounge and I went in hoping to see if someone would fix it, I nee... Read More
I can't say enough good things about this place, I went in with a bad pink and white from another place b/c I couldn't get to the nail lounge and I went in hoping to see if someone would fix it, I needed shaping, cut down and paint over !!! walked in at 7:40 got right to a seat and only 1/2 hour later my nails were beautiful.  I've never left there disappointed !! Read Less
BenJi Duong
24 Mar 2016
REPORT
My parents and I have come here many times and every time we come here it's also amazing, Jenny and Vy do a really great job on my parents, while I can just have anyone to do me. If you are planning t... Read More
My parents and I have come here many times and every time we come here it's also amazing, Jenny and Vy do a really great job on my parents, while I can just have anyone to do me. If you are planning to go here I recommend Jenny. Always clean and friendly Read Less
Ashley B.
16 Jan 2016
REPORT
Okay, so this is really a mixed review. For YEARS I'm talking since 2012 or so I have been going to this salon every few weeks for a mani-pedi. The first few years I loved them, of course or I wouldn'... Read More
Okay, so this is really a mixed review. For YEARS I'm talking since 2012 or so I have been going to this salon every few weeks for a mani-pedi. The first few years I loved them, of course or I wouldn't go back. Anyways...recently things have dramatically changed. Service is HORRRRRRRRRIBLE. Completely rude nail techs and management. I have never felt so unwanted at a salon in my life. I'm not a hard to please woman at all I don't really ask for much but I do expect to be greeted with a smile or spoken to while I'm there. I will NOT be returning ever again and I'm sad to say that because that was my go to spot for years. I wouldn't waste your time or money. Also I must add that the last time I went I had a man (I can't remember his name) he completely RIPPED me off. Charged me a crazy amount that I normally don't spend and basically forced me into getting a extra gel top coat on my full set of nails......and when I tried to tell him no thank you he pretended like he didn't speak English. This is no lie, I just couldn't even believe what was happening. Any who, if you like going to a salon to be treated like dirt and have a over priced manicure then this is your place! Read Less
Lauren T.
31 Dec 2015
REPORT
This place is quickly becoming my go to nail place. I always get a shellac manicure and I have tried a handful of the places around. They have a ton of shellac colors, more than I've seen at other pla... Read More
This place is quickly becoming my go to nail place. I always get a shellac manicure and I have tried a handful of the places around. They have a ton of shellac colors, more than I've seen at other places. I've never had nail art done here, but I have seen many people get it done and they never flinch at the requests. Also, I've never made an appointment, I'm always a walk in, and I have yet to have a wait (though, I never go during high volume times/days like the weekends). The only drawback, is it is pricier than other nail salons. They charge $35 for a shellac manicure. But their polish tends to last the full 14 days and the color choices negate the extra cost. Read Less
Susi Novoa
29 Sep 2015
REPORT
Only went there for 1 person, her name - ANNIE. she was the most amazing, artistic & delicate nail girl i have ever met. I called and told me she wasnt there anymore and said "they didnt know" when s... Read More
Only went there for 1 person, her name - ANNIE. she was the most amazing, artistic & delicate nail girl i have ever met. I called and told me she wasnt there anymore and said "they didnt know" when she'll be back. Sad for me because i loved her art and had a hard time finding someone new. Wish i knew where she went or knew her so i could have her do my nails. If anyone happens to know if she is there or something, let me know. I rate this place 2 stars because sometimes the receptionists/manager will be kinda rude / moody over the phone. If i had to rate Annie on her beautiful work, ill give her 10 stars. Read Less
Nicole D.
11 Aug 2015
REPORT
If you want your toes to be cut up during your pedicure so they burn the rest of the time and your paid for design to look like a two year old did it plus be told my foot "looks good" I don't need a s... Read More
If you want your toes to be cut up during your pedicure so they burn the rest of the time and your paid for design to look like a two year old did it plus be told my foot "looks good" I don't need a scrub then let the guys give you an above average price pedicure.  The girl knew how to apply designs. I know myself and my whole family will never return. Read Less
Steph S.
21 May 2015
REPORT
I'm not sure where these good ratings are coming from. I came here a few years ago and left unhappy but I figured I would give it a shot again. This is the worst salon I've ever been to. I had watched... Read More
I'm not sure where these good ratings are coming from. I came here a few years ago and left unhappy but I figured I would give it a shot again. This is the worst salon I've ever been to. I had watched a few and not only did their nails turn or HORRIBLE, but I also sat there for 45 - yes FOURTY FIVE minutes while they took other people who had come in 30 minutes after me and after "the 8 o clock" time they told me they could only take people until. I will never be back here. It's honestly horrible and I have a lot of patience with people and nail salons especially. Read Less
Jessica A.
8 May 2015
REPORT
They've always done a nice job for me, my friends, and family. Nothing spectacular, but certainly satisfactory service. Much better than Envy Nails on Hall Road.
Barb C.
3 May 2015
REPORT
Mai is absolutely wonderful! She is so sweet, professional, and does an amazing job. I know my nails will always be great, and she is so accommodating! I feel lucky to have found a nice, CLEAN place t... Read More
Mai is absolutely wonderful! She is so sweet, professional, and does an amazing job. I know my nails will always be great, and she is so accommodating! I feel lucky to have found a nice, CLEAN place to go! :) Read Less
Nicole W.
1 Apr 2015
REPORT
The Nail Lounge is my go to nail salon. Super clean and the staff is very friendly. Best place to get a gel manicure that will last longer than 2 weeks. Everyone does a great job, but I would recommen... Read More
The Nail Lounge is my go to nail salon. Super clean and the staff is very friendly. Best place to get a gel manicure that will last longer than 2 weeks. Everyone does a great job, but I would recommend Mai, Tiffany or Melissa. Also, make an appointment, especially on weekends or during pedicure season. Read Less
Crysta G.
22 Mar 2015
REPORT
So it was the little ones birthday and we all decided it would be nice to get pedicures.The place is very nice, the front is for hands and the back of the salon is separated for toes. Also have a priv... Read More
So it was the little ones birthday and we all decided it would be nice to get pedicures.The place is very nice, the front is for hands and the back of the salon is separated for toes. Also have a private room for getting eyebrows waxed, which your always nervous going somewhere new but the lady new exactly what to do and listened to what I asked. As for missy, she got her toes done and nails polished for just 30$ great price for a kid and the lady was so nice she gave her free designs for her toes. The place is convenient as far as location for us, and we will definitely be back for future pedicures. Thank you so much for the great service. Read Less
Tricia Hubbard Green
23 Feb 2015
REPORT
Where I had been going was sold so I decided to try somewhere new...my pedicure was just ok...quickest pedi I've ever had and then I had my fill and my nails are so thick and the line for the French m... Read More
Where I had been going was sold so I decided to try somewhere new...my pedicure was just ok...quickest pedi I've ever had and then I had my fill and my nails are so thick and the line for the French manicure is too wide. I can deal with the too wide but my nails are way too thick and bulky!!!! Read Less
Nicole B.
30 Aug 2014
REPORT
I was not greeted by my manicurist, my simple artwork came out terrible, i was cut and bleeding during a pedicure, I was almost burned by the hot water, I was handled very roughly and rushed through m... Read More
I was not greeted by my manicurist, my simple artwork came out terrible, i was cut and bleeding during a pedicure, I was almost burned by the hot water, I was handled very roughly and rushed through my manicure.....I was charged $60.00 for a manicure/pedicure with regular polish. Highly recommend skipping this place if you need your nails done! Read Less
Jenna P.
23 Jan 2014
REPORT
Let me start off by saying I WAS a very loyal customer of 3+ years and get a manicure religiously every 2 weeks from Tiffany the owner. I always make an appointment and expect them to plan accordingly... Read More
Let me start off by saying I WAS a very loyal customer of 3+ years and get a manicure religiously every 2 weeks from Tiffany the owner. I always make an appointment and expect them to plan accordingly.  It was getting to the point where I was having to make my appointment for the very first slot when they opened so that I could guarantee that Tiffany was on time. Even doing this didn't seem to work as many times she was late opening the store and things were not ready when I walked in. My final straw was last week when I made an appointment at 7pm and she was 40 minutes late! I make an appointment because that is the time that works for me, plan accordingly. The worst part was and the reason I will no longer return is that I did not even get an apology for her lateness. Overall bad business practices in my book. At the very minimum apologize or give me $5 off or SOMETHING! Read Less
Hunter Lawrence
22 Nov 2013
REPORT
I've been going to Venetian for four years now and have sent many people there. Two days ago I had a gel manicure with crystals applied to 2 nails. The man who did it promised they would stay on. 6 hr... Read More
I've been going to Venetian for four years now and have sent many people there. Two days ago I had a gel manicure with crystals applied to 2 nails. The man who did it promised they would stay on. 6 hrs later they fell off. Went back in twice to get fixed and decided it wasn't worth the $8 they charged since they didn't last for more than 6 hrs. The manager lady called me a liar and said she would not give me a credit or my money back for the crystal! HORRIBLE customer service! Read Less
Chelsea G.
30 Aug 2013
REPORT
My girlfriends and I have now been here 3 times together and I have had nothing but good luck.  My pedi and shellac mani lasted over a month each time.  Melissa has worked on me twice and she is frien... Read More
My girlfriends and I have now been here 3 times together and I have had nothing but good luck.  My pedi and shellac mani lasted over a month each time.  Melissa has worked on me twice and she is friendly and funny.  From what my friends said, the service is hit or miss, since they felt like some of the procedures hurt and the techs were too rough, but I personally really liked my services. Read Less
Lesley R.
16 Nov 2012
REPORT
I went here because I wanted a manicure it is a few days before Thanksgiving. There was no one in there so I was taken right away. The guy was VERY rough when trimming my cuticles and made me bleed on... Read More
I went here because I wanted a manicure it is a few days before Thanksgiving. There was no one in there so I was taken right away. The guy was VERY rough when trimming my cuticles and made me bleed on two fingers basically ripping the skin as he cut. He put some blue stuff on my fingers to stop the bleeding.  The manicure wasn't nice it was half ass and painful. How do these people stay in business?   Terrible. Read Less
Carol B.
5 Sep 2012
REPORT
The polish seemed diluted and was ruined within an hour of leaving.
Hang N.
30 May 2011
REPORT
A true gem! The Nail Lounge has easily become my go-to nail place whenever I visit my aunt and uncle up in Michigan (my annual summer trek, thank goodness my best friend tagged along this time). Anywa... Read More
A true gem! The Nail Lounge has easily become my go-to nail place whenever I visit my aunt and uncle up in Michigan (my annual summer trek, thank goodness my best friend tagged along this time). Anyway, my best friend and I needed a simple, relaxing spa pedi after hours of walking and shopping at the Partridge Creek Mall. We decided to go here since it was convenient  and the decor was REALLY nice and different; it's hard to get bored looking around the place. When we walked in, we were greeted by the receptionist who patiently answered all our questions about the prices and spa pedi choices. In the end we both decided to get the signature pedicures with the exfoliation sugar scrub  and hydrating clay menthol mask. It felt so good! I did not want to leave Michigan after this because no where in Miami, FL can you find such a great pedicure for a low price of $38. I'm going to have a hard time adjusting back to my old pedicures. Can't wait to go back to Michigan :)It would be selfish of me to keep this place in secrecy from everyone, but these guys are so good that I have to recommend them to anyone who is in the area. Definitely check them out! Read Less
B Y.
29 Dec 2010
REPORT
I have been getting my nails done at The Nail Lounge at Partridge Creek faithfully every two weeks since the beginning of the Summer...maybe even Spring.  I've been going there since they have always ... Read More
I have been getting my nails done at The Nail Lounge at Partridge Creek faithfully every two weeks since the beginning of the Summer...maybe even Spring.  I've been going there since they have always done a good job with the Axxium, quick, and their prices are decent.   On the Saturday before last (Dec 11th) I went in to get my nails done by a lady I've never seen before.  Didn't think twice about it since I've never had a problem with any of the nail techs there.  When she completed the job it didn't look as clean as it normally does, but it wasn't a huge deal, plus she had taken a VERY long time, it was late/long day, and I was just ready to go. That Tuesday (Dec 14th) my nails started to chip & peel!  That has NEVER happened to me before.  3 days later the gel was already starting to come off!  I called the Salon & spoke to Tom, and told him my situation.  He ask me when I can go in for the repair, and I tell him that following weekend especially since I had a banquet to go to.  I arrive first thing Friday morning at 9a (salon was COMPLETELY empty), and he told me he was booked until after 1p and to come back then!!! That put me in an inconvience since I had to work starting at 11a (took a few hrs off for shopping & nails), and I knew I wouldn't have time to go back prior to my banquet. I leave, and throughout the weekend/week my nails just get worse & worse.  With the holidays and everything else going on I just didn't have time to go to Partridge Creek whenever.  So, I called the salon again on yesterday morning (12/22/10) & asked when he could get me in.  He told me anytime after 2p.  Again, I took a few hours off from work to pick up turkey, grab one last gift, and drive out to Partridge Creek.   I got there about 3:30p, and he was working on someone.  I ask him how long is the wait.  His response (while continuing to work on his client) "it's going to be a while".  I ask him "what's a while? how long?". SILENCE...he continues to work.  So, I'm standing there waiting for a response, until I finally ask again.  He then gets up to look at the schedule & says "after 7:30p", and WALKS AWAY TO CONTINUE WORKING ON HIS CLIENT.  WTH!!!!! OMG I was in shock! Not only did they totally mess up my nails, but they continue to put me on the back burner, brush me off, ignore me, didn't even look at my nails...I don't even think he looked at me!   I understand you are busy, but take the time to talk 1 min to a faithful client that WOULD HAVE recommended them to anyone! So, needless to say I left, but called when I got to my car since I didn't want to make a scene in the salon.  I told him that I didn't feel it was good customer service the way he handle this situation, how I've been going to them for a long time faithfully, how I felt he blew me off, how I've been up there twice and each time was told to come back (even when I called prior to arriving).   His response was a VERY dry & blah "sorry" I told him I would never go back to that salon again, and hung up. Read Less
Katie C.
6 Aug 2010
REPORT
I called on a Thursday to make an appointment for Friday morning and they fit me in exactly at the time I asked for. I went and the place was very cute and modern inside. I was greeted immediately and... Read More
I called on a Thursday to make an appointment for Friday morning and they fit me in exactly at the time I asked for. I went and the place was very cute and modern inside. I was greeted immediately and taken directly back to my spa chair for my pedicure. The manicure and pedicure probably only took about an hour and half to complete. The girl was friendly, nice, and did great work. It is hard to find someone you can really like. I also like this salon because they offer OPI Axxium Soak Off Gel nail polish! This polish stays on your finger nails for weeks at a time and has no chipping! There is only like 3 or 4 salons in all the metro Detroit area that offer this polish. Price wise it definitely is higher in cost than must places. But overall a manicure, pedicure, nail design, gel polish, and tip cost me $75. But I won't have to be getting my nails done for another month! Which will be super nice! Stop and check out this posh nail salon! And request Lynn, because she did an awesome job! Read Less
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