Unfortunately, this review isn't going to be a good one. The only reason that K Bella deserves 3 stars instead of 2 is because the actual hair/nail people are awesome. So I first visited K Bella a few... Read More
Unfortunately, this review isn't going to be a good one. The only reason that K Bella deserves 3 stars instead of 2 is because the actual hair/nail people are awesome. So I first visited K Bella a few months ago to prep for my upcoming birthday. I made a nail apppointment with Renee and things went pretty well. She's a really cool gal, I like her a lot and we connected. The only problem that stemmed from that was that the salon overbooked her, and she left me to myself to work on a couple older long time clients. I had no problem with that because I was a very last minute appointment and she showed me her insane calendar. I'm not mad or unhappy that I was hanging out alone while she worked on those clients-I'm a patient person and I fully understand. Like I said, I was a very last minute appointment, and I have no problem accommodating her whatsoever. She's a cool lady. My problem with that is with the salon. Do not overbook your techs! It's not a me thing, it's a common sense thing. Renee (and all the other employees) deserves a decent break with all the people she sees, but she doesn't seem to get much of one. Instead of agreeing to book my appointment, they should have told me she was full and booked me for another day. Onto the next thing. I made an appointment with Heather to put some streaks in my hair because she came to chat with me and hang out for a bit in the nail salon. She's also a very cool lady, and I liked her very much. I didn't do any research when picking a hair person at K Bella, I picked her because I liked her as a person and I had faith in her skills. I was absolutely right to have faith-she did some highlights and funky color for me that came out awesome! My issues with the salon is that absolutely NO ONE other than Heather & Renee seem to give two hoots about me. They're very concerned with their long time clients, but my newbie self is kind of left behind. I'd made an appointment with Renee for July before I was heading to GA for a family thing. I wound up wanting to reschedule because the days before we were leaving got pretty chaotic. So I call the salon to reschedule, and they tell me their computer systems are down thanks to the storms the night before. No big. The problem is that they asked me for my name and number so that they could re-schedule for me later, claimed to have written it down, and then never called me back. As awesome as Renee and Heather are, the gals who work at the reception desk are not. Could I have called back? Of course. But it makes you feel like you're slipping through the cracks when it was them who asked me for my info to return my call. My latest issue is that I called about booking Heather again, and nobody answered. They have an answering system that claims they'll return your call within the hour. Three days later, and nobody has returned my call.Management, I have no idea what you are doing here, but somebody isn't doing their job. More like sombodies, since this has happened to me more than once. I'm going to call one last time to see what happens (I do like Heather a lot) and then I'm not only going to mention it to Heather so she is aware, I am going to ask to speak to management about it. It's exceptionally unprofessional to sweep your clients under the rug like they have done to me. Read Less