They were nice and all but were so rushed on my nails and did a very poor job and they chipped within one day and there were a bunch of lumps and cracks while they were doing my nails. I recommend going somewhere else such as my personal spa, I can do nails. I will TAKE MY TIME. Read Less

I would not go here! First and last time I went to this salon a few months ago because my mom is a regular customer. It was my first time there. Now i dont mind a male or female person doing my nails but this particular time was a young male. He seemed to rush through the whole process and not be very cautious to the facts of me telling him repeatedly that he was hurting me. Long story short I am a 28 year old woman who has gotten pedicures through out my entire life and have never had an issue until I went here. the young male who did my nails cut my cuticles back to far on my toes to which soon enough i had ingrown toe nails on the sides of several of my toes to which I had to go to a doctor for. they got infected and now I have to get my toe nails removed. I am not happy at all Read Less

I felt that I should share an experience my family recently had at Diva Nails. My birthday was a few days ago, and my brother wanted to get me a gift certificate to have my nails done. He is 19 and has autism. My mom dropped him off at Diva to run in and purchase the gift card, telling him to ask for a "student" mani/pedi (he is in his fifth year of special education at Seaholm and I am a college student). My mom pulled into a parking spot to wait for him to come out, only to be greeted by my crying brother knocking on her window a few minutes later. He was visibly shaken, and my mom immediately asked what had happened and what was wrong. My brother told her that the man at the counter would not let him purchase the gift certificate, raising his voice and saying that it "was not allowed" He told my mom that he told the individual that he was confused, and needed the reason to be explained one more time (this is something he's been taught to do when he doesn't understand), to no avail. My mom then walked with my brother back into Diva, asking to speak to the individual who had interacted with my brother. The man was clearly annoyed, and spouted off several drummed-up reasons why my brother was not allowed to make the purchase: He was "too old" to be a student (as I said, he's in his fifth year of special education at Seaholm and even presented his student ID), he couldn't buy the card for another student, he would need to bring me in with him to verify my age, and, even then, my age would supposedly dictate which days I would be allowed to use the certificate. What it boils down to is this: my brother was clearly struggling to process the information, and, instead of slowing down and trying to help him understand, this man raised his voice to the point that my brother began to cry (and this is NOT something he does often). I cannot even begin to fathom what this individual was thinking: perhaps he was anxious to get my brother to leave the store, simply not wanting to "deal" with someone who needed to be communicated with in a different way. My mom can verify that he similarly raised his voice to her when she entered the salon (people were turned around and staring). After seeing his horribly ignorant and impetuous behavior for herself, she stated "We'll absolutely be taking our business elsewhere" To which he yelled, "FINE!" and walked away, leaving my dumbstruck mother and brother in his wake. Respect for and kindness toward those who are differently-abled should be something we demand from our local businesses. Evan deals with enough hardship on a day-to-day basis; he shouldn't have to fear humiliation and belittlement when doing something as simple and kind as purchasing a birthday gift. We'll now be taking our business somewhere that treats its patrons with the decency and civility they deserve, and I urge you to do the same. Read Less

Won the PGA Commons Facebook contest earlier this week and stopped by today to redeem my gift certificate. With only an hour before closing time, they accommodated me. Nhi worked on my gel manicure and my pedicure. She suggested a better color to me (which I loved!) and took her time to perfect my mani. She was an absolute pleasure! I already have a place I call home for my nails, but will patronize Polished Nail Spa and Nhi if I ever need a change. Thank you. Read Less

I must say I use to frequent this nail salon very regularly years ago and decided to give it a try today... my nail tech was very nice however was getting a pedicure and while deciding on a color it slipped and broke on the floor by accident.. i was so apolagetic and all the nail tech said was Lilly( owner) was very angry and she was rude and giving me the dirtiest looks!? How umprofessional and I will NEVER be back nor will my family or friends!! There are many many other places that will treat you well and provide a great service!! Read Less

They do excellent mania, pedis, shellac and acrylics! Some of the people who work there are very sassy and rude though, once I dropped a nail polish and the lady lectured me very rudely the entire time I got my nails done and in front of everyone. They do a good job with the nails for a reasonable price.Read Less

Use to love the place until last visit. They put me with a guy to do my NexGen and he rushed through it. I asked if he always worked so fast and he said "yeah I like to be efficient." Well his work wasn't efficient at all. I had polish stains all over the back of my fingers and some of nails were filed crooked. Read Less

Used to come here all the time and really enjoyed my pedicures. Customer service has really gone down hill and after giving it another shot extremely disappointed with polished. What is the point of making an appointments for later in the day if your going to take walk Ins before us even when we show up 10 min early! It's rude and unprofessional. As an owner of a salon myself I would be appalled if my customers were treated the way we have been!!! Pedicure was 20 min long I honestly could of done better myself! Read Less

This is by far the most elegant, yet affordable, salon/spa I've ever been to on the east coast! The atmosphere is calm and relaxing, the staff is friendly and professional, the equipment is most hygienic (with fresh, disposable liners per session) and the adjustable massage chairs (complete with iPad) are the finishing touch. I can't see myself going anywhere else as long as they're around! Read Less