I got a gift card for my birthday so I went today. I booked a reservation online last week, and put which type of pedi I wanted (rejuvenating $54) and that I wanted toes waxed ($12). Those prices we... Read More
I got a gift card for my birthday so I went today. I booked a reservation online last week, and put which type of pedi I wanted (rejuvenating $54) and that I wanted toes waxed ($12). Those prices were listed on the website. I got no confirmation of my appointment, so I called today to confirm. She said she couldn't check now, but to come in and I could get my pedi. I walked in and was directed back to the pedi area (didn't pick polish because I wanted a french). The website notes the following:Guests at Nails 07 enjoy the ultimate therapy for sore, tired feet with foot baths in granite bowls that have no jets, for the top benefits of no bacteria. Cleanliness and perfection are constantly the goal in this updated salon that offers a chemical-free atmosphere. They use hospital grade Auto Cleave, which is used to sterilize instruments in hospitals to clean their own tools. While relaxing in chairs that are soft and shaped like a chair in your family room instead of a typical pedicure chair, the guests at Nails 07 often relax to the point of falling asleep.First, the chairs, while comfy, are not chairs you could fall asleep in, and I miss the massage option. Other reviewers talk about going the a massage chair in another room while their pedis dried - that must've been only available in 2009-2010 because it certainly wasn't offered this time. Second the "granite bowls" are not granite at all. The bowls are white porcelain bowls/sinks. With no jets. Maybe no jets means less bacteria, but I definitely missed the jets. Soaking in warm water that cools quickly wasn't that great. Finally cleanliness - I watched 2 nail techs clean the bowls after finishing their clients. They sprayed some Lysol spray (in a bottle like Fantastic) in the bowl and immediately rinsed with the spray hose and dried out the bowl with a towel they just used on the client, then gathered up the towels and took them to the back. I don't think that disinfected the bowl one little bit. I actually wondered if that's how they cleaned when the health department was inspecting them. I think not. I can't attest to the autoclave of the instruments. I didn't see that at all.While towards the end, but not finished yet, my tech (Tina) went and got my bill and set it on my lap (in a restaurant-type folder). Inside the folder it said in several places to use cash only for a tip. Great - that would have been nice to know beforehand. I don't keep cash on me and had not even a dollar. Ended up having to walk across the street to CVS and pay a $3 fee to make a withdrawal. Tina did a nice job on my toes and feet, but never asked what type of pedi I wanted (she gave me the cheapest basic one) and just started working on me. Also, she did speak some very broken English, but the tech working next to me didn't speak English at all. All the tech spoke to each other in a foreign language.I will go again to use the rest of my gift card, but wouldn't go again after that. Read Less