Let me start off by saying I actually really like this place. I've loved every pedicure I've gotten from here, it's clean, spacious, and all the equipment is kept up very well. The staff are very friendly and I've always been charged a reasonable price for the service. That being said, I was pretty frustrated today. I called yesterday (a Thursday) and made an appointment for 3:15 pm on a Friday (today). When I came in ten minutes early for my appointment, the place was packed, not necessarily a bad thing. What did frustrate me was that after telling me to pick my color and have a seat, I waited for 30 minutes and no one said a thing to me. At that point, I could not wait any longer because I had another appointment at 4:15 and knew that my pedicure, once I was finally called back, would take longer than 45 minutes. I put my color back on the shelf at 3:40 and walked out, and again no one said a thing to me. I like this place a lot, like I said, but the one criticism I have is that if someone makes an appointment, please honor it. Walk ins should be allowed only after everyone who has an appointment scheduled has been seen to. In the future I feel like why even bother making an appointment? I didn't get the service I wanted and had to leave unsatisfied. Read Less

I go to this salon because it is the closest to my house. The last 2 times my shellac manicure barely lasted a week. The last time I went the person who did my nails told me she did not want her tip on the credit card. Most of the time I do not have cash. This time I did and I gave her cash but I regret that now. People should not tell others how they want their tip. I'm looking for a new place. Read Less

They had a promotion online, and if you booked you got 50% off of any service. My mom booked an appointment for my sister to get a gel full set, and I booked an appointment to get the deluxe manicure that same day, but my appointment was later. We both paid on our credit cards prior to the appointments even starting. When I got to my appointment the owner said that my sister did not pay for her appointment ( which it was, we even have receipts to prove) so not thinking anythi...ng of it, I just went ahead and paid what he said she didn't pay. Went home and found out that my mom was already charged $30 for my sister's appointment, my sister tipped, and I had just given him another $10 towards my sisters appointment. Terrible business. $40 for a an appointment that was supposed to be half off? Not to mention, my appoint started at 2:30, I arrived 10 minutes early, and I didn't get in a chair until 2:45. KT is the only person that I would come back here to see. See More Read Less

They rushed it, never properly dried the nails, didn't put enough coats so you could see through the botchy polish, cut my daughter's finger, left a fingerprint in the polish along with several other nicks, "fixed" them by making them worse, charged extra for matte that wasn't actually matte. When I paid with $40 gift certificate for amount of $33, insisted I pay an extra $7 in cash more for his tip! THE WORST NAIL SALON EVER!!!!! And to top it off when I asked to speak to someone about it, they told me to wait 10 minutes!!!! Read Less

Do not! And I Repeat Do not ever go to Diva Nails in Arborland Mall. I went there right before New Years to get a fill with ombré pink and pink and I specifically asked both the owner and my nail technician if they had acrylic with glitter in it, they both told me yes, so they told me to start with my feet, I also explained exactly what I wanted for my toes and they said they could do it (had a toenail chip and was told they could fix it) but that never got fixed so me pedicu...re looks ridiculous. I also wanted them to be a pretty super glittery color and they are not glittery at all. Now it was time for my nails, once I sat in the chair to get my nails done he looked at my nails that I said I wanted filled on and said he refused to do a fill on them because they were coming up in the corners and he was not be able to do a fill. I have been getting my nails done for over 10 years and I know for a fact that I can get a fill if the corners of my nails are coming up a little bit they will just sand it down. He argued with me that it would not look right so I agreed to letting him take all my nails off and starting fresh. Once all my nails were removed he brought out the acrylic which did not have glitter in it as they both had told me previously that it did. So I told him I wanted acrylic with glitter in it and he said no I put the glitter on top it will look brighter and better. I have had my nails done like this in the past and it can look a lot better if you use the right glitter but he did not use the right glitter he used powder glitter and clear nail polish and just dabbed the powder on my nails which was not very glittery at all it looks like I just have pink and white ombre nails. I was OK with the Nails considering it was the day before New Year’s and no one else could fit me in on such a short schedule and no one else claimed to have acrylic with glitter in it. So I didn’t say anything at the time. I went out for New Year’s and enjoyed my night but notice the next morning that both of my thumbnails were literally crack down the middle. Now I don’t drink anymore so I know I didn’t do anything crazy to cause my nails to crack which means they were cracked from the beginning which means he did a terrible job on my nails. I called the nail salon and asked to speak to the owner who is not very good at speaking English by the way and was told that I could not get any type of refund or a certificate or anything back that all they could do was fix it. I tried to explain to her that as nice as that is I do not wish to come back there because they do not have the acrylic that I wish to use on my nails. She ended the phone call with I’m sorry we can’t help you and hung up, Terrible service!!!! See More Read Less

I am very disappointed with my experience at Diva Nail. I offered to pay extra to have a longer massage and he charged me $12 more, which would have been fine if the extra service was actually given. Afterwards, the nail technician left me in the chair without bringing me any sandals, leaving me to ask another employee. I kindly tried to explain to the manager that my extra service was not given, and that I felt I paid $12 extra for no reason. He didn’t make eye contact with me and failed to professionally acknowledge my concern. I won’t be coming back. Read Less

I walked in thinking that I was going to take my acrylic nails off and get a pedicure while I was there. After the pedicure, one of the women working there told me that it would be better for my nails if I used gel on them instead of acrylic. I agrees and told the woman (I think she was the owner) to go ahead. She used a powder and told me it was the gel. Later I learned that gel will never come in a powdered form and when I went to my usual nail technician, she could not even file off whatever it was that this woman put on my nails. In addition to being lied to by the owner, I walked out spending over $80. I'm giving them 1 star because my nails looked nice, but I was under the impression that I was getting gel and ended up getting some other substance for three times the price of an acrylic fill. Read Less

I was surprised after I finished my service by the cost of a shellac polish change ($25), when a full shellac manicure is only a little more ($28)... my own fault I guess for not checking the price beforehand, but other salons charge significantly less for a polish change rather than a manicure and I was in a hurry. That being said, my tech did a very nice job. Polish is holding up really well one week later. Read Less

I used to really like the shellac manicures I would get at this location; however, the last several times I have gone, the manicurist has rushed through so quickly that not only were my nails not completely covered, but the base coat was showing and started to peel off within 4 days.  I am really disappointed that I spend $$ on this service (at either location) and the technicians do not take the time or care needed to make sure that it lasts. Read Less

Their location on Washtenaw does a much better job.  Got a dip here and it was so thick and uneven. It looked terrible.  When I got them redone at their other location she couldn't believe how awful they were. Read Less

I came here for years. Loved it. And I will miss some of the nail techs I see but listen-- beware. I finally looked closely at my statements and I was overcharged the last three times. I took my statements in and they claimed I tipped the extra amount but I always tip in cash. I won't go back and will look elsewhere because this is theft, outright. I am so disappointed in this unethical and unscrupulous behavior. I have never even written a Yelp review before but I don't want anyone else to fall prey to this. If you go, keep a receipt and watch your bank or credit accounts carefully. I'm mad. Read Less

Today I was treated like many of the reviews below - very poorly. I have been a LONG time client of Diva (was a first at their Washtenaw location) and have spent a lot of $$ at both locations. I even gave the owners 2 cases of wine to utilize for their Grand Opening of this spot. I got shellac mani/pedi on Friday only to return 3 days later as one nail on my toes completely peeled off and 3 nails on my hands chipped. When I was getting the mani, I mentioned that the polish was too thick. Instead of taking off and starting over, Ruby just covered with another coat of a different brand in a similar color. When I returned today with my chipped/peeling nails Ruby blamed ME for the problem. She said "that's why I told you it was too thick." Really?? Come on. Then she proceeded to tell me that that is why she said "Three coats would be too thick." Truth is, she ASKED me if I 'wanted another coat' and I said "no, because I am already concerned that the polish was too thick. Ruby was clearly annoyed with me, that I came in to get them fixed. When I asked her if we could just re-do my manicure and she said "no." After I said I would pay for it, I got what I wanted. This is really disappointing as I was one their most loyal customers. I will not ever being going back after this treatment today. Read Less

Beautiful salon, but did not provide the level of service needed: a pedicure to help with calluses. After only a tiny bit of filing and asking for more as I pointed out how the spots were still rough, I was told that was all that could be done. It does not feel like I had a pedi at all; it actually feels worse, since the calluses were just roughed up a bit. Read Less

Ewww! This place is awful! On a slow Tuesday, I had two different male nail techs and both of them were in such a hurry to get back to playing cards! I went in for a shellac polish change hands and feet with my sister who got acrylics. My nail techs filed the tops of my toes and fingernails so low, they feel like they are going to fall off :( The color was put on sooo poorly as well! My sister said she felt very uncomfortable because the male nail tech that did her acrylics pulled her arm so hard, slapped her hands and shook them! She's been getting nails done her whole life, I'm sure she was only a bit stiff because he was so rude! Then another girl came over and I saw her leaning over my sister while she was getting her nails done while she talked to the nail tech! My sister said she was breathing on her and said "who is that bitch" (in English) as a random walk-in came in! Not professional! When you're spending $100, take your business where people will treat you better and provide better services! Read Less

This place is awful! I received a pedi/no chip manicure done by 2 separate male techs. The first guy clipped my large toe nail so short I am still in pain more than 24 hours later! The second tech yelled at me, literally yelled at me, for cutting my own nails a few days before I came in. He also was in disgust about how 'short' they were. I was practically in tears after this appointment. My finger nails are not even that short! Both of these men were incredibly rude! I will not be returning. Read Less

Not a good experience. Pedicure was rushed and end result looks sloppy. Manicure was done while sitting in the pedicure chair and was VERY rushed because salon got busy. Cuticles weren't pushed back and trimmed properly. I didn't want polish on but price was the same. Wouldn't have minded if the quality of the manicure was what it should have been. This salon is in a good location for me but won't be back. Read Less

I wish I could give it negative stars... lady was rushing so fast she gave me 2 bleeding fingers. Then she didn't see the problem in continuing on to the polish. So, if I hadn't said no I'm done. She would've dipped the nail polish brush in my blood and back in the bottle. Is that sanitary ? What am I missing? Never will come here again. Read Less

Last time I went there the girl who did my nails did not listen at all to what I said and when she applied the primer it burner my nails, meaning she filed my natural nail bed down too far. Also she put tips on that made more of a coffin nail effect and when I told her not to file the sides down she did very roughly. I'm a licensed cosmetologist so I know how to do nails as well and have done nails in shops before I just wanted to have someone else do it so I could relax on my day off. Read Less

My daughter went there and the polish immediately chipped.  She had to wait a long time for them to dry, the nail dryer directions weren't clear, and the manicurist wasn't happy about having to do her thumbs a second time.  They also pinched her cuticles and caused her finger to bleed.  She's not ever coming back. Read Less

Staff is friendly, prices are good, and the place is so clean! I've had manis and pedis here and I've never been disappointed. They're on the other side of town for me, but I'll make the drive...highly recommend. Read Less

This place is TERRIBLE. Every time I've come here my shellac mani (which I get often) starts peeling off within the first week. Every. single. time. Additionally, staff is rude and seems super annoyed by your business. The last time I was there, the nail tech literally rushed through my mani, didn't say a word and basically just shoo-ed me off when he was finished. Avoid at all costs. Read Less

Love this place! I've tried others in the area and always end up coming back. Their pink and white nails are gorgeous! They're also up to date on many of the nail trends (ombré, chrome, etc.) unlike other salons in the area. I disagree with many of the other reviews. I've never had to wait long without an appointment. However I'd recommend making one if you're able. If you come during peak hours without an appointment then that's your own fault if you have to wait. Make an appointment sillies! Lol! Read Less

Wow, I really wanted to like this place, because the location on Washtenaw has always been amazing. I really wanted to give this one a try because it's much closer to my house. I went on a Wednesday afternoon and was disappointed when I was told that I would have to wait for 20 minutes, but I waited. 45 minutes later nobody had helped me yet. So I left. Not a word was spoken by the guy who told me it would be 20 minutes. No apology, no "have a nice day." I won't be back. The one star is for the free back massage I got from the chair. Read Less

Worst gel mani I've had in years. I asked several times throughout the service for him to stop using the nail drill directly on my nails and he kept picking it up. Two of my cuticles were bleeding at the end and the mani chipped after 4 days... Read Less

Worst service. I was waiting in chair for 30 minutes for someone. And when I finally asked, they said they didn't know.. maybe an 30min to an hour. The woman was incredibly rude. And not apologetic at all! Read Less

I've been here a few times and always leave unsatisfied, but since they're so close to my house, I always go back. Well, not this time. My nails have many different shapes & lengths. I told the person that one nail didn't look good & he told me that he knew he couldn't do it. Well, the right thing to do would be to have someone that did. He wanted me to get square nails, but I wanted the coffin shape. I've seen long & short coffin nails, but the only way he said he could do them was have them way too long. I'm sorry, but if you're in this profession you should be able to do more than just square nails. I didn't even get an I'm sorry you're unhappy, just an angry nail tech. I'll spend my money elsewhere next time. Read Less

I came in here, unplanned, immediately after I left ANOTHER nail salon as my manicure was terrible. I came in without an appointment and was promptly greeted  and they let me know where to sit after choosing a nail color. The staff member greeted me as soon as I sat down and got to work, cleaning up the job from the place before and not saying a word about how bad it was! My manicure was done in no time and it looked a million times better, so fresh, in-line, and professional. I think I found my new nail salon! Read Less

Walked in chose a color, sat in the front for 10 mins was asked to go to the back to get a color change on my toes. Sat in the back for 10 mins until they started helping someone that came in after me that didn't have an appointment. So I left, was never serviced. Read Less

I had received a gift card for Christmas to this salon. I'd never been before, so I thought I'd try it out. Come to find out at checkout, there is no money left on my gift card because according to them someone had already used it. Funny, since today was my first time at this salon. I asked what they were going to do about it because it was NOT me who used MY gift card. They said there was nothing they could do... The system said the card was empty. So thank you, Diva Nails f...or making me pay a second time for this service. Hope the bonus money makes you happy, since I won't be back. Also, after a regular pedicure... I was ushered out of the salon as there is no place to let your nails dry and apparently they needed the chair (even though 10 others were empty). So, the pedicure I had to pay for was promptly ruined the second I stepped into my car. Fantastic! See More Read Less

I had received a gift card for Christmas to this salon. I'd never been before, so I thought I'd try it out. Come to find out at checkout, there is no money left on my gift card because according to them someone had already used it. Funny, since today was my first time at this salon. I asked what they were going to do about it because it was NOT me who used my gift card. They said there was nothing I could do... The system said the card was empty. So thank you, Diva Nails for making me pay a second time for this service. Hope the bonus money makes you happy, since I won't be back. Also, after a regular pedicure... I was ushered out of the salon as there is no place to let your nails dry and apparently they needed the chair (even though 10 others were empty). So, the pedicure I had to pay for was promptly ruined the second I stepped into my car. Fantastic! Read Less

-Terrible experience and result -No welcome-Poor selection with No colour tips to choose from, just shellac bottles, and no recommendations -No opi, their shellac brand is less shiny and durable (see pic)-Rude staff -Nail technician had the hardest time taking my precious shellac off -My nail technician also had to do several repairs on other walk-ins in the middle of appointment... Which should have warned me cause Sure enough, -my shellac chipped and cracked within a few days Never again. Read Less

Hands down, horrible. Both times.They performed the wrong service during my initial visit, even as I tried to remind them several times throughout, what I had been asking for (a full set of gels-- they continued with a regular manicure). They finally realized when she had put one hand of polish on that I kept asking if she was planning on putting on tips-- and her reply was, ok we'll do that next time. I at least asked if she was planning on charging me full price for this service and she said she would take care of me.As I went to pay, she offers me $5 off. I scoffed and paid, then asked to speak with the manager. I remained cordial and understanding as I can understand mistakes do happen and I didn't have another hour+ to spend for them to redo it. The manager reassures me that he will take care of it next time, on him. I ask if he was planning on giving me a gift cert or some sort of voucher but he insists that he will remember me the next time I come in. I'm skeptical, obviously, but I give up and leave.About 3 weeks later, I'm back to claim my set. The original tech actually remembers me as I walk in and proceeds to give me what I want-- which I felt relief from. But she filed so hard and without care that she cut me pretty deeply in my pinky, then takes her nail and shoves the cotton swab to clean it which caused me a really significant amount of pain. (It developed a small infection and took about 4 weeks to heal.)I'm ready to check out and tip her nicely, even though she had cut me, when the manager charges me $50 for my service. I'm in shock, but realize my initial skepticism was valid. If you've read this far, I'd hope you'd understand my shock. I ended up debating with him for 10 minutes, recalling my last experience and his word (!), and he just continues to passively argue that my service today was extra and that its not something he can give me for free. I was so taken aback, upset and wanted to leave that I gave him my card and told him to charge me whatever he wanted but I would remember this and would never be back. He swiped my card and I left in an upset daze. The nail job was overall ok, but far from perfect. Nail lengths were even but shapes were all over the place. I ended up filing them and shaping them myself when I got home.All in all, this was one of the WORST customer service experiences I've ever encountered. I will never support this business. Read Less

So far this has been the best experience that I've had in Ann Arbor. I get gel nail manicures and my experience has been great! I've gone twice and seen two different people. My friend has had two separate people and all 4 have been fabulous and professional! I think my only complaint is that they have a lack of staff the first time we went, so we were waiting around for ~10 minutes to start our gel pedicure and mani combos. This, however is more a problem when you're in a rush and as walk ins on Sunday afternoon, we weren't bothered. The other time we went in (last Tuesday) the wait was much shorter. The gel on my hands and feet has lasted for 2-3 weeks before I get it stripped off, so it's been a good deal. My toe gel polish has lasted over a month!I am planning on going back regularly!This location is also ultra fancy and I love love love it!!If I could change two things, I'd have them offer drinks instead of having them give them out on request. I'd also have them put their gel options on the nail samples. Picking by the bottle - the struggle is real!!Fun tip: get them to add glitter to your nails instead of finding a polish that is pre glittered!! Read Less

WORST CUSTOMER SERVICE EVER!!!!!!!! Waited 40 minutes for nails to dry and were still wet! Then they blamed bad nail Polish took it off. Left there without painted nails because I couldn't wait another 40 minutes! Refused to give refund or even a bottle of nail polish to take home. HATED EXPERIENCE WITH PASSION!!!!! Read Less

Fabulous!I used to begrudgingly frequent the Arborland store (GREAT services and staff horrible location relative to my house) so imagine my excitement when I saw that they were opening another location right down the street from me! Now, no more fighting with Washtenaw traffic and an awful parking lot to go there (two things beyond their control). I definitely think my nails will be a lot healthier and my body more relaxed now that this location is in my life!This new space is huge (TONS of chairs) so as long as they have the staff to fill them, I think long waits will be a thing of the past. The chairs are all brand new and and are mega comfy (massage chairs, of course) with cup holders and little tables for holding your belongings. When you come in you not only pick your polish but also a lotion scent for them to use (there are a number of choices). There's a separate manicure area, the pedicure area (including a few chairs for kids), and a private party area where you can book a girls (or guys!) night out. AND they have a bar!! Perfect for a little soiree! Shellac is also an option (both mani and pedi) as is acrylic/gel and they also offer waxing services.  The girl who did my pedicure today was named Yen and she was a sweetheart. And she did the most wonderful job, taking great care to exfoliate and clean up my gnarly feet (hey, it's gardening season! I've been kneed deep in dirt the last month) and make them sandal ready. At her suggestion I went with the Nu Skin pedicure which, while more expensive, uses more exfoliating products which my poor feet really needed. I came out baby smooth. I'm not sure my feet will always need this extra treatment but I'm glad to have the option. There was also a mighty good massage and hot stones involved. Excellent. The location next to Plum Market it also convenient. Plenty of parking but also a nice option to get a coffee or a snack next door if you want to enjoy as you get pampered! I am beyond psyched that you're here, Diva Nail Spa! Can't wait to see you again! Read Less