It was a nice environment and I enjoyed my manicure and pedicure. It smelled a little off mold lije something had gotten wet and the odor was still lingering but outside of that, it was great. A bit pricy for what I'm used to paying in Atlanta for the same services, but things are just more expensive here. $90 for a mani and pedi seems like a lot but I was pleased. Read Less

The first time I went I would have given 5 stars, but every subsequent visit it has gone down. I tried to bring a friend for a walk-in and they said they had no one available so she sat next to me while the place was empty. I was incredibly embarrassed as I genuinely thought they took walk-ins but the attitude they give made me realize they surely do not. After that, I kept trying and would be rushed; double booked, or just treated poorly. The final straw was last visit they brought over an already opened RUSTY package of tools. It was the most unsanitary thing I had ever experienced and I was too horrified to say anything because they're so rude. I would not recommend this place at all to anyone. It looks cute at first but those standards clearly do not carry through to every client. Read Less

Brilliant service every time. My nan was a regular here, even when her dementia progressed and she wasn’t able to say/understand much, the girls here were brilliant. And even now when I need to bring my daughter in with me and take breaks when she needs to be fed/starts crying, all of the staff are very patient and understanding, and my nails always look exactly how I want them, never had any issues! Read Less

As a bride getting ready for her wedding, I had a very negative experience at Nail & Beauty Bar. I booked an evening appointment for me and a couple of my girl friends and was really looking forward to a fun night with them and maybe some wine or champagne. When I arrived, the front desk guy was accommodating and had great customer service, but my nail technician was the worst and no one offered us anything to drink or eat, even though I had told them in advance that it was for a bridal party. The nail technician we had was clearly mad that they were short staffed and she was responsible for doing all of our nails plus one or two other customers who were in that night, and she made her frustration known, publicly, by rolling her eyes and nasty side comments. When my friend mentioned that my wedding was in a few days, she didn't even look up from what she was doing. She didn't smile or even fake a "congratulations." Nothing. I was so turned off by the whole experience and I didn't even like my final bridal nails, at all. I will never go back here. Read Less

Literally just left this place. Its pretty great 👌Starting from the beginning- walked in probably 15-20 minutes before my appointment was scheduled. Place looks super nice. Clean. Relaxing. There's one of those waterfall glass wall things that makes a lovely sound and super relaxing music. The receptionist guy was real nice. Calling me by name and happy/smiling, which was really nice. And the lady doing my nails invited me back into the room to start, before my appointment time. She did my nails-almond shape, acrylic, full set with regular polish- and she asked me about how I liked them so far a couple times throughout the process. And she was open when discussing length/design options and the fees that would go along with them- which I really appreciated. We got done with my nails and she let me go pick my color. I took my time but she was patient and didn't seem to mind. Thing to be mindful of is they do cash tips, so I went to the convenience store two doors down to use the ATM. Not aa big deal, just something to remember for next time. She did great on the shape and length. Very nice lady. This is definitely going to be my to go nail place now :) I'm excited that I found somewhere I'm comfortable and confident in! Totally recommend it! 👌👍👌 Read Less

I'm actually pretty surprised at how many great reviews there are. I went last week because of the great reviews, it was close by, and they had Dip powder/SNS. They were nice, but I was double booked and rushed the entire time. She was bouncing back and forth between me and another client! She didn't even cut my cuticles. It was sloppy, uneven, and started chipping off within a couple of days. Sitting at the nail bar was uncomfortable and the granite was freezing directly under my hands (it would have helped if she had even put down a paper towel or something)... and it was $50(!!!). I hate writing bad reviews, but I feel a bit scammed. I won't be going back. I'm giving 2 stars and not one because it was clean and the aesthetic was nice. Read Less

This place is awesome. Tina is the best nail technician I've ever had! You can literally show her a photo of what you want and she can recreate it. These are my ombré gel nails she did for my wedding this weekend! Read Less

It's the third time of me having my nails done here and it was the worst experience iv ever had! The male owner of the shop was doing my nails he not only started getting angry because I couldn't understand what he was explaining to me about the glitter I wanted! when I told him I wasn't happy with how the glitter was on nails he continued to be angry and kept arguing with me until they was finished I even told him to leave it there and he still kept on! I have never felt so uncomfortable in my life! And to top it off I just had to pay £33 for awful customer service and nails I do not like! Read Less

The reason for my two star is purely the guy at reception he is so rude & unprofessional. I've been to this place few times & he's just doesn't have any customer relations. When I went to check out he disappeared from the store & few people were waiting to check out to pay. Until someone else took over, after bit of confusion as they didn't know how to work the machine. All in all it's clean, pretty and the girls do excellent job it's expensive. If there was warmer welcome & exit for their clients then I would consider returning but I'm not paying for service when the customer service is extremely rude. Period! Read Less

Love this place! I'm a guy that likes to look a little feminine now and then by wearing girls clothes whenever possible. I decided it was time for a gel pedicure and get some wild nail polish. Zen was so understanding and non  judgemental that it made my first experience a total pleasure. I think I may go back now for an eyelash extension. Read Less

Super professional. I took my 2 daughters there for a spa day they got a manicure and a pedicure. And loved it there. Super friendly staff and i felt so welcomed there i got a pedicure my self .. shhhh dont tell my wife. Great customer service and wasnt expensive at all. The best part of the experience was LULU go there and see for your self. I love this place be back and will tell all my friends. Leo Getz Read Less

This was was my first and last time going to Zen. My friend and I went recently for what we thought would be a good experience based on the amount of people waiting to get their nails done, fun music, complimentary water, and a handful of employees who spoke English very well. Unfortunately, our experience at Zen was by far the worst nail experience I have ever had. My friend and I both got a pedicure and a full acrylic set. The pedicures were average but I felt rushed as people were waiting. After my pedicure I was told to wait for someone else to do my nails. ( 15 minutes of waiting) I tried explaining to the women that I wanted my nails short- she was not listening and in such a rush to work on the next person that she couldn't take the time to do what I was asking. She was only doing one coat of polish before I spoke up and told her that it needs two (two coats are always applied). Long story short.. They look awful. The edges were not filed, paint was still tacky hours later not to mention the swollen and bleeding cuticles my friend had from the man doing her nails. It was clear that the employees at Zen are only focused on rushing through jobs to take as many people as possible. If they could be quick and do a great job that would be one thing.. But our nails have never looked worse and going to zen has by far been the biggest waste of money. When I was leaving, I went over to the girl who did my toes to give her a tip. She looked at me and said "oh I'm sorry but I didn't do your nails" I said yes you did.. Went back and forth with her a couple of times before she realized she had done my nails because I reminded her she called the nail polished I picked out "too gloomey". With all this being said I would think twice before going to Zen. What appeared to be a nice setting and great polish selection turned out to be a nightmare. Read Less

Love this place!!! I have been going to Zen since they opened and I would NEVER go anywhere else! The techs ALWAYS do a great job at accomodating their clients needs. It's always a very clean and peaceful enviroment! The service is well worth the dollars spent!Read Less

Took my cousin and a few girls here for her 'bachelorette' day. Everyone loved it. They opened only for us for a few hours as part of the party reservation we had .....Allowed us to bring beverages, and since there were only a handful of us, allowed some little snacks too. They were so nice. Didn't feel rushed....called us to confirm. Were very organized. We each had to make sure we individually called to say what we wanted so they could have the right/ enough people to get done what was asked. It also helps thats is open and relaxing and calming. The acrylics are done in a seperate room so the fumes don't bother other people...and the waxing was good too. Very neat clean friendly accomodating. Can't say enough. Would go back if i needed to. (Never get nails done, but if I did...I would trek back there for sure!). Thaanks Read Less