I will not be going back here! They did the wrong color for my pedi, they used the wrong type of polish for my mani (gel when I asked for regular, and got regular on my pedi), then tried to charge me... Read More
I will not be going back here! They did the wrong color for my pedi, they used the wrong type of polish for my mani (gel when I asked for regular, and got regular on my pedi), then tried to charge me to remove the gel mani I never wanted in the first place. Longer story below...First, I called ahead to make an appointment because I wanted my mani and pedi done at the same time (I was in a serious time crunch!). They said no problem, but when the girl started on my feet, I waited a bit to see if anyone was coming but I had to remind them. They quickly got someone else on it, so not a big deal.For my pedi, I picked out a light blue and a dark blue. I told the girl I wanted a french pedi with both colors, the tip darker than the bed. She said ok and seemed to get it. She started with the dark blue tip and I was a little surprised, thought the light blue would go on first. After the tip, I saw her doing a clear coat, and thought she must be doing that so the colors don't run before she does the light blue. When she said I was done, I asked "What about the second color, the other blue on your workstation that I brought over?" She had no idea what I was talking about. I still am not sure where the miscommunication happened when I brought both colors over. When they realized it's not what I wanted, they were like "oh, we'd have to take everything off and start all over" and they definitely seemed less-than-thrilled about that. I was in a hurry so I just had to accept the pedi was not at all what I had asked for. I crossed my fingers they would comp it at check-out time.For my mani, the girl asked if I wanted the same thing on my hands; I said sure so she grabbed another matching bottle of polish and got to work. I told her she should just do a clear top coat on my mani, rather than the two-toned of my pedi. I would have thought that would have flagged the pedi girl again that I still wanted light blue but whatever.Afterwards, when checking out it cost more than $60, and there was no offer to come back for a free one or get it comped since it wasn't what I asked for. I was a little surprised, but again, never get it done so didn't think too much.Cut to last night when I tried to take my mani off, and it wouldn't budge. Some quick googling revealed it was a gel polish, which they specifically asked when I walked in and I said regular. I had handed the pedi girl the regular polish, but when the mani girl found the matching color she must have looked in the gels. Googling the DIY process revealed I didn't have the right tools so I decided to go back and have them remove it since they had made the original mistake.Walked in this afternoon and the first girl I explained it to and said I would not be paying, said ok, no worries, and just laughed. A couple minutes later someone else came out and told me they don't make money off removals, only the re-application of gels so they would charge me. I explained they'd already charged me for a gel mani when I didn't want it so I basically had paid. She disagreed and said I had to pay. We went back and forth like that 2 more times before they finally agreed to do it "just this once."They made a mistake with what I wanted for my pedi, a mistake with the polish on my mani, and tried to charge me again for the gel removal when it was their fault. And not any kind of attempt to get me to come back or make it right. Appalling! Read Less