This place was a total and all inclusive waste of time, money, and other valuable resources.I called twice (two days apart...I had family in town, so I wanted to be totally certain of my schedule befo... Read More
This place was a total and all inclusive waste of time, money, and other valuable resources.I called twice (two days apart...I had family in town, so I wanted to be totally certain of my schedule before I booked a time.) and verified that the salon provided the service I wanted. I wanted tips applied, with UV gel for the fill.The man who answered both times assured me, in detail, that they did.I arrived on time, was seated, and prep work began...with not even bothering to work on my cuticles.Tips that were to large were applied...without all areas being attached to my natural nail. I found this out when I had an actual professional correct the mistakes and outright negligence made.They charged my credit card at this time.And then...Out came what I was told was a "gel prep". It was acrylic.I asked a few times if it was acrylic, and made clear that if it was acrylic, I did not wish to continue.I was told again that it was a "gel prep".They filled the nail with the acrylic, and did not properly buff it to make it smooth and laying evenly over the tips.They applied a gel overlay.It had bubbles and lint in it.They also applied the acrylic that they were still insisting was "gel prep" poorly so that bubbles in the fill were very obvious to the naked eye.I complained.I was first told that the bubbles were flaws in my natural nails.When I didn't swallow that whopper, they then said I was imagining it.I asked another woman in the salon.She saw what I saw.They then admitted that the "gel prep" was acrylic. I was furious, but still willing to try to work out the problem.They only offered to fix one nail, and when I pointed out how dissatisfied I was with that solution, they said I could have the nails off if I waited for the salon to clear.I pointed out that I could not just sit and wait for their convenience, and required more immediate remedies for the problems with their work.The owner stated, in an aggressive and insulting manner, that all he would do was reimburse me for the costs I might incur if I went elsewhere to correct the awful job put out by his shop...and that I needed to return with the receipt from the other salon by the next day. In essence saying that I needed to find another salon and have the work completed that same day! He would not reverse the charge to my credit card because he "doesn't work for free".Needless to say I was angry, but went on to find another nail salon to fix it and (obviously) at additional costs, because before anybody could do what was messed up by the people at this lousy salon.I did find another salon (please look at the GLOWING review I gave of them) willing to see me that day, and had exactly what was needed done in record time.The very next morning, as I had been told to do, I returned to this shop with detailed receipts in hand from the wonderful other shop, and was informed that not only was the owner not there, but that nobody there had been made aware of the problem that had occurred the previous day. The acting store manager (or at least that is what I understood her role to be) insisted upon calling the owner on her cell phone and having me speak to him.He immediately started screaming at me and demanded that I not only leave the receipts but also contact information for the other nail salon so that he could speak to the technician who had corrected the horrible job done at his salon.I calmly responded that I was no longer willing to work things out with him, and that I was simply going to reverse the charges on my credit card.At that point I left the store.I will never return there without an attorney and a police officer present for my protection, and I suggest that you do not go there either.Ever. Read Less