Diva Nails & Spa
Sudbury, Massachusetts
Reviews
Elena Ioannidis
12 Jun 2018
REPORT
This place is only 2 minutes from my home. I would gladly go there more often but only go in case of broken nail emergencies but now wont even go in that circumstance because they treat their customer...
This place is only 2 minutes from my home. I would gladly go there more often but only go in case of broken nail emergencies but now wont even go in that circumstance because they treat their customers poorly and are extremely rude and have 0 appreciation for clientele. I have no idea why that is. I have given more than one chance but its always the same. I finally couldnt take it anymore and had to voice my concerns to the owner but she didnt seem to care. It just seems they have no pride in what they do and they Make it very obvious to their clients. I cant understand anyone who can go there regularly and stand that type of behavior.
Eileen D.
10 Aug 2017
REPORT
My mom and I were so excited that Diva was so close to our house and couldnt wait to try it. The first couple times were okay- but one thing that has always stood out as terrible is the customer servi...
My mom and I were so excited that Diva was so close to our house and couldnt wait to try it. The first couple times were okay- but one thing that has always stood out as terrible is the customer service and attitude of the staff. They do completely average manicures, but treat clients like they are extremely below them. There is no welcome smile here, just a rude "pick your color." I only ever go in there now if I need a manicure and I am pressed for time because it is so close. Its actually appalling how they treat their clients and how they BLATANTLY talk about you in front of your face. I had them laugh at me for about 5 minutes a couple months ago because I picked an unusual color. I hope they can get a grip on their hospitality. Just recently I got a pedicure, and had a lot of tension in my feet so I asked for a 10 minute extra massage. After she was finished, she said "ok $40" and then I looked at the menu and saw the Spa Pedicure for $35 ( I thought I got this ) Remy looked at me and said "no. You asked for 10Minute massage so its $10 extra" and SLAMMED the receipt and pen down on the table. I simply walked away stunned. In fairness, she was right but i just had a simple question to make sure I wasnt overcharged. I was completely appalled and disgusted especially after paying $40 for a simple pedicure. Remy and Tiffany definitely need an attitude check - I have been thinking about writing this review for a while and after my recent experience I felt it was necessary.
Ilya Elis
14 Nov 2016
REPORT
Wife likes it :) (I am just collecting top contributor points)
Jackie H.
17 Oct 2016
REPORT
I have gone to Diva many times over the past few years. The salon is very clean, and the manicures and pedicures have lasted nicely. I have started to take my business elsewhere because I was accid...
I have gone to Diva many times over the past few years. The salon is very clean, and the manicures and pedicures have lasted nicely. I have started to take my business elsewhere because I was accidentally cut during a manicure and thought the way they handled it was extremely unprofessional. Essentially, she just silently put some alcohol on it and tried to continue the manicure. I had to ask for a bandage and then ask her to stop the manicure. No "I'm so sorry I accidentally sliced your finger open!" much less any kind of discount or offer to come back another time (ie when my finger wasn't bloody and injured) to finish the manicure. So I paid $30 to have 3 nails painted and go home with a pretty decent slice in my hand- so bad the nail fell off later that week. And she was annoyed that I didn't leave a tip.Outside of that, I think their loyalty program is a little silly. I have also been in the salon when walk-ins were turned away on a saturday or sunday despite it being *completely empty* because they only had one person staffing things (and that person was working on me). I don't know how often that happens, but surely it would make sense to better schedule staff to take walk-ins.
Chris Radulski
3 Jun 2016
REPORT
Diva Nails & Spa
12 Jan 2016
REPORT
Alison S.
14 Nov 2015
REPORT
I will give them credit in the manicure, fill and pedicure department, they do a great job. However, when they are speaking in their native language the entire time around you and laughing, its incre...
I will give them credit in the manicure, fill and pedicure department, they do a great job. However, when they are speaking in their native language the entire time around you and laughing, its incredibly rude. Also had a discrepancy over my punch card twice now. Beyond ridiculous granted - I shouldn't be worried about what there talking and laughing about but it's my time to relax and this behavior makes it difficult. *especially when it's directed to their clients Looking for new suggestions!
C M.
30 Jun 2015
REPORT
I was a loyal customer to this salon since they opened. Gradually I have been turned off due to the lack of customer service and reciprocated loyalty. I do understand that policies are in place, but r...
I was a loyal customer to this salon since they opened. Gradually I have been turned off due to the lack of customer service and reciprocated loyalty. I do understand that policies are in place, but refusing to issue a stamp on your loyalty card for my last service, when you KNOW I never received a stamp, by saying that it HAS to be at the time of the service is somewhat ridiculous when said client has been as loyal as I have. Now for the real issue... I know it is a cliché that in "Asian" nail salons they speak Vietnamese, or whatever their mother tongue is, but what I will not tolerate is when they make it blatantly obvious that they are gossiping about you and making fun of you in a different language. This is just outright rude and inconsiderate. I really expected more from Tiffany and Remy. They won't be seeing me again, since I'll be finding a new salon that will appreciate my loyalty and $$.
Joanne D.
31 Mar 2015
REPORT
Enjoyed a great manicure and pedicure at Diva Nails. The space was spacious, clean and cheerful, the pedicure chair was comfortable and relaxing, there was plenty of convenient parking and the locatio...
Enjoyed a great manicure and pedicure at Diva Nails. The space was spacious, clean and cheerful, the pedicure chair was comfortable and relaxing, there was plenty of convenient parking and the location was easy to get to. Remy did a fabulous job on my nails. I will definitely be back!
Karina K.
13 Feb 2015
REPORT
I am so glad I found Diva on my way home one day! I love coming here for my manicure and pedicure. Salon is very clean and I always have such a relaxing time. Tiffany is awesome. Thank you!Karina
Stefanie S.
2 Oct 2014
REPORT
New place in Sudbury! Love it. Reasonable to begin with and they are currently having 15% off for the grand opening sale. Did a great job with a basic mani/pedi as well as eyebrow wax. Loads of OPI an...
New place in Sudbury! Love it. Reasonable to begin with and they are currently having 15% off for the grand opening sale. Did a great job with a basic mani/pedi as well as eyebrow wax. Loads of OPI and Essie. Will be returning!
Nicole L.
20 Sep 2014
REPORT
i really enjoyed my manicure (at 15% off due to their grand opening special!) and the staff was very friendly. the nail salon is very cute inside and you can tell cleanliness is a priority. i'm defini...
i really enjoyed my manicure (at 15% off due to their grand opening special!) and the staff was very friendly. the nail salon is very cute inside and you can tell cleanliness is a priority. i'm definitely coming back :) great selection of nail colors as well. i love how new everything looks.the manicure without the discount is $15 and a pedicure is $30 - both a little steep but i really think they did a wonderful job so it's worth it!
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Online booking unavailable
Please call
(978) 443-2585
Business Hours
Monday
Mon
09:30AM-19:00PM
Tuesday
Tue
09:30AM-19:00PM
Wednesday
Wed
09:30AM-19:00PM
Thursday
Thu
09:30AM-19:00PM
Friday
Fri
09:30AM-19:00PM
Saturday
Sat
09:30AM-19:00PM
Sunday
Sun
12:00PM-17:00PM
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CLAIM IT HEREIncorrect information? Let us know
Diva Nails & Spa
Sudbury, Massachusetts
Business Hours
Monday
09:30AM-19:00PM
Tuesday
09:30AM-19:00PM
Wednesday
09:30AM-19:00PM
Thursday
09:30AM-19:00PM
Friday
09:30AM-19:00PM
Saturday
09:30AM-19:00PM
Sunday
12:00PM-17:00PM
Reviews
Elena Ioannidis
12 Jun 2018
This place is only 2 minutes from my home. I would gladly go there more often but only go in case of broken nail emergencies but now wont even go in that circumstance because they treat their customer...
This place is only 2 minutes from my home. I would gladly go there more often but only go in case of broken nail emergencies but now wont even go in that circumstance because they treat their customers poorly and are extremely rude and have 0 appreciation for clientele. I have no idea why that is. I have given more than one chance but its always the same. I finally couldnt take it anymore and had to voice my concerns to the owner but she didnt seem to care. It just seems they have no pride in what they do and they Make it very obvious to their clients. I cant understand anyone who can go there regularly and stand that type of behavior.
Eileen D.
10 Aug 2017
My mom and I were so excited that Diva was so close to our house and couldnt wait to try it. The first couple times were okay- but one thing that has always stood out as terrible is the customer servi...
My mom and I were so excited that Diva was so close to our house and couldnt wait to try it. The first couple times were okay- but one thing that has always stood out as terrible is the customer service and attitude of the staff. They do completely average manicures, but treat clients like they are extremely below them. There is no welcome smile here, just a rude "pick your color." I only ever go in there now if I need a manicure and I am pressed for time because it is so close. Its actually appalling how they treat their clients and how they BLATANTLY talk about you in front of your face. I had them laugh at me for about 5 minutes a couple months ago because I picked an unusual color. I hope they can get a grip on their hospitality. Just recently I got a pedicure, and had a lot of tension in my feet so I asked for a 10 minute extra massage. After she was finished, she said "ok $40" and then I looked at the menu and saw the Spa Pedicure for $35 ( I thought I got this ) Remy looked at me and said "no. You asked for 10Minute massage so its $10 extra" and SLAMMED the receipt and pen down on the table. I simply walked away stunned. In fairness, she was right but i just had a simple question to make sure I wasnt overcharged. I was completely appalled and disgusted especially after paying $40 for a simple pedicure. Remy and Tiffany definitely need an attitude check - I have been thinking about writing this review for a while and after my recent experience I felt it was necessary.
Ilya Elis
14 Nov 2016
Wife likes it :) (I am just collecting top contributor points)
Jackie H.
17 Oct 2016
I have gone to Diva many times over the past few years. The salon is very clean, and the manicures and pedicures have lasted nicely. I have started to take my business elsewhere because I was accid...
I have gone to Diva many times over the past few years. The salon is very clean, and the manicures and pedicures have lasted nicely. I have started to take my business elsewhere because I was accidentally cut during a manicure and thought the way they handled it was extremely unprofessional. Essentially, she just silently put some alcohol on it and tried to continue the manicure. I had to ask for a bandage and then ask her to stop the manicure. No "I'm so sorry I accidentally sliced your finger open!" much less any kind of discount or offer to come back another time (ie when my finger wasn't bloody and injured) to finish the manicure. So I paid $30 to have 3 nails painted and go home with a pretty decent slice in my hand- so bad the nail fell off later that week. And she was annoyed that I didn't leave a tip.Outside of that, I think their loyalty program is a little silly. I have also been in the salon when walk-ins were turned away on a saturday or sunday despite it being *completely empty* because they only had one person staffing things (and that person was working on me). I don't know how often that happens, but surely it would make sense to better schedule staff to take walk-ins.
Chris Radulski
3 Jun 2016
Diva Nails & Spa
12 Jan 2016
Alison S.
14 Nov 2015
I will give them credit in the manicure, fill and pedicure department, they do a great job. However, when they are speaking in their native language the entire time around you and laughing, its incre...
I will give them credit in the manicure, fill and pedicure department, they do a great job. However, when they are speaking in their native language the entire time around you and laughing, its incredibly rude. Also had a discrepancy over my punch card twice now. Beyond ridiculous granted - I shouldn't be worried about what there talking and laughing about but it's my time to relax and this behavior makes it difficult. *especially when it's directed to their clients Looking for new suggestions!
C M.
30 Jun 2015
I was a loyal customer to this salon since they opened. Gradually I have been turned off due to the lack of customer service and reciprocated loyalty. I do understand that policies are in place, but r...
I was a loyal customer to this salon since they opened. Gradually I have been turned off due to the lack of customer service and reciprocated loyalty. I do understand that policies are in place, but refusing to issue a stamp on your loyalty card for my last service, when you KNOW I never received a stamp, by saying that it HAS to be at the time of the service is somewhat ridiculous when said client has been as loyal as I have. Now for the real issue... I know it is a cliché that in "Asian" nail salons they speak Vietnamese, or whatever their mother tongue is, but what I will not tolerate is when they make it blatantly obvious that they are gossiping about you and making fun of you in a different language. This is just outright rude and inconsiderate. I really expected more from Tiffany and Remy. They won't be seeing me again, since I'll be finding a new salon that will appreciate my loyalty and $$.
Joanne D.
31 Mar 2015
Enjoyed a great manicure and pedicure at Diva Nails. The space was spacious, clean and cheerful, the pedicure chair was comfortable and relaxing, there was plenty of convenient parking and the locatio...
Enjoyed a great manicure and pedicure at Diva Nails. The space was spacious, clean and cheerful, the pedicure chair was comfortable and relaxing, there was plenty of convenient parking and the location was easy to get to. Remy did a fabulous job on my nails. I will definitely be back!
Karina K.
13 Feb 2015
I am so glad I found Diva on my way home one day! I love coming here for my manicure and pedicure. Salon is very clean and I always have such a relaxing time. Tiffany is awesome. Thank you!Karina
Stefanie S.
2 Oct 2014
New place in Sudbury! Love it. Reasonable to begin with and they are currently having 15% off for the grand opening sale. Did a great job with a basic mani/pedi as well as eyebrow wax. Loads of OPI an...
New place in Sudbury! Love it. Reasonable to begin with and they are currently having 15% off for the grand opening sale. Did a great job with a basic mani/pedi as well as eyebrow wax. Loads of OPI and Essie. Will be returning!
Nicole L.
20 Sep 2014
i really enjoyed my manicure (at 15% off due to their grand opening special!) and the staff was very friendly. the nail salon is very cute inside and you can tell cleanliness is a priority. i'm defini...
i really enjoyed my manicure (at 15% off due to their grand opening special!) and the staff was very friendly. the nail salon is very cute inside and you can tell cleanliness is a priority. i'm definitely coming back :) great selection of nail colors as well. i love how new everything looks.the manicure without the discount is $15 and a pedicure is $30 - both a little steep but i really think they did a wonderful job so it's worth it!
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