14 Reviews

Lucky Nails LLC

Springfield, Massachusetts
Reviews
Nyomi Warren
4 Jul 2018
REPORT
I've gone twice now and each time everyone did an incredible job (I got a gel manicure). There is a wait if you don't have an appointment, worth it though for an affordable manicure, and kind service.
Nade Sokolskiy
17 Jun 2018
REPORT
You can't get much better than this place. I left here looking good and feeling great! They also have the best prices around. ❤
Stephanie Pisieczko
28 May 2018
REPORT
I love this place, they do the best job on my nails and they are always very pleasant!
Angela Pawlin
26 May 2018
REPORT
Linda did an amazing job on my nails! I asked for a specific shape and she nailed it. They look beautiful! I am impressed.
Myya Seago
6 May 2018
REPORT
This salon has the worst customer service I’ve ever experienced. My nail tech said nothing to me throughout my fill, but was very chatty with the nail tech beside us in their native language. Despite ... Read More
This salon has the worst customer service I’ve ever experienced. My nail tech said nothing to me throughout my fill, but was very chatty with the nail tech beside us in their native language. Despite several signs around the salon stating they all speak English, I would beg to differ, as every single sign is in broken English and looks like it was written by a third grader. My suggestion: have someone proof read your signs because they all make you look unprofessional and lazy. Read Less
Hannah Eberli
5 May 2018
REPORT
I waited over an hour before I walked out. People that came in after me were taken before me. I finally checked the list to see how many more before me, and I wasn’t even on there anymore, yet no one ... Read More
I waited over an hour before I walked out. People that came in after me were taken before me. I finally checked the list to see how many more before me, and I wasn’t even on there anymore, yet no one had called my name. Very annoyed to say the least. I will not be returning. Read Less
Kesha Germain
6 Apr 2018
REPORT
Such a great experience everytime I go. All the ladies here do such a great job, haven't found a complaint yet!
Shanell Porter
20 Mar 2018
REPORT
Went in there for a fill, waited 20 minutes, customers came in after me and got taken before I did, No appointment or anything, and they were taken before me...i walked out. keep your service because ... Read More
Went in there for a fill, waited 20 minutes, customers came in after me and got taken before I did, No appointment or anything, and they were taken before me...i walked out. keep your service because it's bad. i don't know how they can act the way they do as if there isn't 2 other nail salons right across the way from them. So much competition around you and you expect me to stay for bad service...no thanks. Read Less
Eleanor Burdick
22 Feb 2018
REPORT
Small shop, the girl's always are busy, but stretching out to get everyone done, so make sure your not in a rush! They do a good job, I drive in out of State to have them do my nails, always friendly... Read More
Small shop, the girl's always are busy, but stretching out to get everyone done, so make sure your not in a rush! They do a good job, I drive in out of State to have them do my nails, always friendly and respectful and accountable, but don't be in a hurry! Read Less
Shari Goldberg
28 Jun 2017
REPORT
The girl who did my pedi didn't even look at me or acknowledge my existence and seemed like she had no personality whatsoever. She put super thin layers of paint on my toes and so it chipped off- the ... Read More
The girl who did my pedi didn't even look at me or acknowledge my existence and seemed like she had no personality whatsoever. She put super thin layers of paint on my toes and so it chipped off- the very next day! Generally my pedis last about a month. The leg massage was .. Nothing. I left her a good top bc maybe she was having an off day?? My mom's girl was FABULOUS tho. Think her name was Kayla. Overall.. I wouldn't return. Too many other places available. 2.9 out of 5 stars says it all I guess.Read Less
Cierra Bacon
6 Jun 2017
REPORT
Today I went in to have the same set id nails they put on taken off needless to say, after the acrylic was taken off, I have 2 nails that can easily get infected, but being im a licensed cosmologist, ... Read More
Today I went in to have the same set id nails they put on taken off needless to say, after the acrylic was taken off, I have 2 nails that can easily get infected, but being im a licensed cosmologist, I know how to take care of it so it doesn't. There are 2 AWESOME nail techs here Angie an Amy, but some of the other ones I believe are practicing WITHOUT a nail license. Let's just hope these nails heal the proper wat because if not, they WILL see me soon with a legal representative on my side. Very disappointed with my service today. Oh an I forgot to mention when I told her she clipped too deep into my skin, she continued to do so like she didn't care making me have to snatch my hands away from her in order for her to stop. Read Less
Tawanda Brown
1 May 2017
REPORT
This place is fast and efficient. You also get your own service box.
Anne C
18 Mar 2017
REPORT
good nail service. no massages for your back but your nails will look great
Alana Murray
23 Jul 2016
REPORT
Very poor customer service. I'm waiting for an email from a manager since there was no manager available when I requested one while I was at the nail salon. Long story short, they have a reward system... Read More
Very poor customer service. I'm waiting for an email from a manager since there was no manager available when I requested one while I was at the nail salon. Long story short, they have a reward system where if you spend over $17 ten times, you can get a free pedicure or manicure. They stamp your card each time. I had 7 stamps on one card and 3 on another which is a total amount of stamps needed for the discount. They would not accept it because it was on 2 separate cards. I will never go back. They lost a loyal customer. I would still like a response from a manager or the owner. I spent a lot of money with this business and one woman in particular was very rude and disrespectful. She made a scene in the salon over the issue. She refused to give me contact information for a manager and stated she doesn't know the owners name. She said, "you can leave or stay. There's no manager here." Then as I walked out she said finally or something similar. The crazy thing is I asked 5 people and they all stated they didn't know the managers name. NEVER AGAIN!!!! I told my friends, family, coworkers, and business associates about my experience. The worst part about my experience was how rude this woman was to a PAYING customer. I paid with no issue and just simply asked for a manager so I can resolve the issue since no one there had athority. I would give it a zero if that was an option. Looking for a new nail salon. Read Less
Book an Appointment
Online booking unavailable
Please call
(413) 782-0389
415 Cooley Street
Springfield Massachusetts 1128
Business Hours
Monday
Mon
10:00AM-20:00PM
Tuesday
Tue
10:00AM-20:00PM
Wednesday
Wed
10:00AM-20:00PM
Thursday
Thu
10:00AM-20:00PM
Friday
Fri
10:00AM-20:00PM
Saturday
Sat
09:30AM-20:00PM
Sunday
Sun
10:30AM-18:00PM
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Lucky Nails LLC

Springfield, Massachusetts
(14)
415 Cooley Street
Springfield Massachusetts 1128
Monday
10:00AM-20:00PM
Tuesday
10:00AM-20:00PM
Wednesday
10:00AM-20:00PM
Thursday
10:00AM-20:00PM
Friday
10:00AM-20:00PM
Saturday
09:30AM-20:00PM
Sunday
10:30AM-18:00PM
Nyomi Warren
4 Jul 2018
REPORT
I've gone twice now and each time everyone did an incredible job (I got a gel manicure). There is a wait if you don't have an appointment, worth it though for an affordable manicure, and kind service.
Nade Sokolskiy
17 Jun 2018
REPORT
You can't get much better than this place. I left here looking good and feeling great! They also have the best prices around. ❤
Stephanie Pisieczko
28 May 2018
REPORT
I love this place, they do the best job on my nails and they are always very pleasant!
Angela Pawlin
26 May 2018
REPORT
Linda did an amazing job on my nails! I asked for a specific shape and she nailed it. They look beautiful! I am impressed.
Myya Seago
6 May 2018
REPORT
This salon has the worst customer service I’ve ever experienced. My nail tech said nothing to me throughout my fill, but was very chatty with the nail tech beside us in their native language. Despite ... Read More
This salon has the worst customer service I’ve ever experienced. My nail tech said nothing to me throughout my fill, but was very chatty with the nail tech beside us in their native language. Despite several signs around the salon stating they all speak English, I would beg to differ, as every single sign is in broken English and looks like it was written by a third grader. My suggestion: have someone proof read your signs because they all make you look unprofessional and lazy. Read Less
Hannah Eberli
5 May 2018
REPORT
I waited over an hour before I walked out. People that came in after me were taken before me. I finally checked the list to see how many more before me, and I wasn’t even on there anymore, yet no one ... Read More
I waited over an hour before I walked out. People that came in after me were taken before me. I finally checked the list to see how many more before me, and I wasn’t even on there anymore, yet no one had called my name. Very annoyed to say the least. I will not be returning. Read Less
Kesha Germain
6 Apr 2018
REPORT
Such a great experience everytime I go. All the ladies here do such a great job, haven't found a complaint yet!
Shanell Porter
20 Mar 2018
REPORT
Went in there for a fill, waited 20 minutes, customers came in after me and got taken before I did, No appointment or anything, and they were taken before me...i walked out. keep your service because ... Read More
Went in there for a fill, waited 20 minutes, customers came in after me and got taken before I did, No appointment or anything, and they were taken before me...i walked out. keep your service because it's bad. i don't know how they can act the way they do as if there isn't 2 other nail salons right across the way from them. So much competition around you and you expect me to stay for bad service...no thanks. Read Less
Eleanor Burdick
22 Feb 2018
REPORT
Small shop, the girl's always are busy, but stretching out to get everyone done, so make sure your not in a rush! They do a good job, I drive in out of State to have them do my nails, always friendly... Read More
Small shop, the girl's always are busy, but stretching out to get everyone done, so make sure your not in a rush! They do a good job, I drive in out of State to have them do my nails, always friendly and respectful and accountable, but don't be in a hurry! Read Less
Shari Goldberg
28 Jun 2017
REPORT
The girl who did my pedi didn't even look at me or acknowledge my existence and seemed like she had no personality whatsoever. She put super thin layers of paint on my toes and so it chipped off- the ... Read More
The girl who did my pedi didn't even look at me or acknowledge my existence and seemed like she had no personality whatsoever. She put super thin layers of paint on my toes and so it chipped off- the very next day! Generally my pedis last about a month. The leg massage was .. Nothing. I left her a good top bc maybe she was having an off day?? My mom's girl was FABULOUS tho. Think her name was Kayla. Overall.. I wouldn't return. Too many other places available. 2.9 out of 5 stars says it all I guess.Read Less
Cierra Bacon
6 Jun 2017
REPORT
Today I went in to have the same set id nails they put on taken off needless to say, after the acrylic was taken off, I have 2 nails that can easily get infected, but being im a licensed cosmologist, ... Read More
Today I went in to have the same set id nails they put on taken off needless to say, after the acrylic was taken off, I have 2 nails that can easily get infected, but being im a licensed cosmologist, I know how to take care of it so it doesn't. There are 2 AWESOME nail techs here Angie an Amy, but some of the other ones I believe are practicing WITHOUT a nail license. Let's just hope these nails heal the proper wat because if not, they WILL see me soon with a legal representative on my side. Very disappointed with my service today. Oh an I forgot to mention when I told her she clipped too deep into my skin, she continued to do so like she didn't care making me have to snatch my hands away from her in order for her to stop. Read Less
Tawanda Brown
1 May 2017
REPORT
This place is fast and efficient. You also get your own service box.
Anne C
18 Mar 2017
REPORT
good nail service. no massages for your back but your nails will look great
Alana Murray
23 Jul 2016
REPORT
Very poor customer service. I'm waiting for an email from a manager since there was no manager available when I requested one while I was at the nail salon. Long story short, they have a reward system... Read More
Very poor customer service. I'm waiting for an email from a manager since there was no manager available when I requested one while I was at the nail salon. Long story short, they have a reward system where if you spend over $17 ten times, you can get a free pedicure or manicure. They stamp your card each time. I had 7 stamps on one card and 3 on another which is a total amount of stamps needed for the discount. They would not accept it because it was on 2 separate cards. I will never go back. They lost a loyal customer. I would still like a response from a manager or the owner. I spent a lot of money with this business and one woman in particular was very rude and disrespectful. She made a scene in the salon over the issue. She refused to give me contact information for a manager and stated she doesn't know the owners name. She said, "you can leave or stay. There's no manager here." Then as I walked out she said finally or something similar. The crazy thing is I asked 5 people and they all stated they didn't know the managers name. NEVER AGAIN!!!! I told my friends, family, coworkers, and business associates about my experience. The worst part about my experience was how rude this woman was to a PAYING customer. I paid with no issue and just simply asked for a manager so I can resolve the issue since no one there had athority. I would give it a zero if that was an option. Looking for a new nail salon. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know