I am writing about an Amazon Local Deal that I will never, ever use on this place. Â The customer service is absolutely disgusting, and I would recommend you take your money elsewhere, where they actua... Read More
I am writing about an Amazon Local Deal that I will never, ever use on this place. Â The customer service is absolutely disgusting, and I would recommend you take your money elsewhere, where they actually treat people with respect. Â I called to schedule an appointment for me and my sister for Sunday, May 27th. Â I scheduled it weeks in advance. Â When I realized they I had a wedding to attend that day, I changed the appointment to Tuesday, June 5th. Â I changed the appointment no later than 6 days in advance of the reservation (May 21st - I remember because I called while walking after getting 2 fillings). Â Unfortunately, because of a flight cancellation and rebooking, I was forced to change the June 5th reservation as well. Â When I called to change the appointment today, again 6 days in advance of the reservation, they told me I was not allowed to change it or cancel it because I had already changed it "4 times before." Â I informed them that (1) I had only changed my appointment once, and (2) Nowhere on their voucher or on their website did they state that there was a maximum number of times you could change your appointment. Â To prove that the appointment had been changed multiple times, they said - and I LITERALLY QUOTE "your mom called, your friend called..." Â But here's the thing... MY MOM DIED A YEAR AND A HALF AGO. Â Anyway, after an extremely rude conversation where I am continually trying to understand how my single appointment change warrants a complete refusal to treat me like a person, the guy finally says "You can either keep this appointment or forfeit your voucher."Needless to say, I called Amazon Local Deals, who promptly and very nicely refunded me the cost of my voucher. Â Best return I've ever made. Read Less