I've been to this salon a couple of times now, the first was to get an acrylic fill, and I was happy with my nails. The service during this first visit should have deterred me from visiting again. Hal... Read More
I've been to this salon a couple of times now, the first was to get an acrylic fill, and I was happy with my nails. The service during this first visit should have deterred me from visiting again. Half way through my fill, the nail tech got up and starts yelling at the male receptionist, then stormed out leaving my nails unfinished. The receptionist painted my nails and took care of the rest of my appointment. Because the quality of the nail was so great, I thought I would give them another try. I had read about the dip-gel powder online and had seen a great set on one of my close friends so I thought I would try it. I saw that Beauty Nails offered the service and called and booked an appointment. From what I had read online, this process should be quicker than that of acrylic, but it took over TWO HOURS to complete. A full acrylic set has never taken over an hour to complete. The nail tech seemed unsure of what she was doing, and kept losing control of the file. She would ruin the nails with the file, then add more product, which created terribly thick nails that had to be filed more. The end result was a clear, plastic looking nail that was rough, uneven, and cheap looking. I paid and left, but I was so upset I returned the next morning at opening and asked to have them removed. The woman at the desk argued with me telling me this is how they're meant to look, and that removing them would be damaging. So instead of taking them off and replacing with a regular gel manicure, they told me they would file and smooth them, then paint over them. The end result of this fix looks pretty decent, but I will never be returning, and I won't recommend this place to anyone. It's OK to make mistakes, I would have returned regardless of the bad set of nails, but to argue with me afterwards about the mess up is just poor customer service. I'm a forgiving consumer and I would normally never write a bad review, but This place really earned the write up. Go to LA Nails across the street for better pricing and amazing service. Read Less