I really love Serenity in the City. This place is real clean and very friendly. I had a hydrofacial done by Beth. She was great. Very knowledgeable and talked me through each step. She was also able answer all my questions I had. Read Less

My 1st experience at this spa was last week and it was nothing short of exceptional. I was greeted by friendly front desk staff and offered a beverage of my choice (coffee, tea, wine, champs). They offer shower totes with a robe, towels, and sandals to completely relax before your treatment. (They have body wash, shampoo, and conditioner for you!) I got my 1st spray tan and was relieved and very pleased with the results. (The girls are very good at walking you through poses and aftercare.) I came out tan...not orange! Highly suggest (: Read Less

My lil sister called  the salon to make some surprise spa day appointments for us .She was told she couldn't make the appointments without a credit card by a rude girl (I might add) on the other end. My poor sister don't have a credit card so was denied .Totally ridiculous !! Plus it's  kind of weird giving a  credit card over the phone to a stranger for services not even preformed yet. Hmm interesting.  We ended up going to a different place in the city instead. Read Less

Me and my favorite ladies came in as a group for a day of beauty, and had a wonderful time.  Shout out to Beth who did my facial...my skin STILL looks amazing from it!  $229 for 4.5 hours of services and lunch...great deal! Read Less

I originally went here because friends got me a spa gift certificate for my birthday several years ago. In the process, I got my hair cut, and have been very happy with my stylist Lisa. She seems to understand my hair and how I want it to look and behave better than anyone I've been to before. In addition, the space is warm and inviting, the staff friendly and cheerful. Check them out! (I'm giving 4 stars instead of five because I had a haircut with a different stylist once when Lisa wasn't available, and was pretty unhappy with it. Otherwise, this place really is great! Read Less

Came here once for a couples massage and t was great! People were nice and professional and the massage was wonderful. Nice setting in an actually couples room as well. Small separation in the middle of the room but it opens up so it feels like one room.As for another visit I came in, I never came here for any other service than massage. I received a gift card from a friend for nail services so I came in to get a gel manicure and regular pedicure. Pros: separate room for the nails, the young guy doing my nails was really sweet and kept good conversation and never felt uncomfortable. Cons: the pedicure didn't last me long, which nail polish on my toes usually lasts until my nails grow out, but began chipping after a week. My gel manicure lasted me about a week, but the thing I mostly did not like was the polish was not applied all over my nail. It didn't extend on the sides of my nails and at the end of my nail. (It looked as if my polish grew out even tho it I as just done) He also was really gentle with my pedicure, I needed more cuticle work done for sure because it had been a while since my last pedicure. I would not return again for a nil service although the guy was really nice. Maybe I would come back for a massage but that's it. I think maybe they need more education or better products? Not sure. Also need a larger selection of gel/shellac colors. Read Less

Came from New York to visit Boston for my birthday. My boyfriend had set an appoitment for a couples massage and it was amazing. The staff is extremely friendly and they were even able to squeeze me in to get a manicure!! I absolutely love it here and have recommended this location to family and friends on my fb page! Thank you for a wonderful morning/birthday surprise!!! Read Less

A beloved family member gave me a gift certificate for this salon, and I was excited to try a new place. I booked for deluxe versions of both the manicure and pedicure, and was looking forward to some pampering.My first hint that this was not going to be the most relaxing place was when I went back into the manicure area and a customer was speaking loudly on her cell phone - on speaker! Now, I'm sympathetic that she needed to cancel and rebook her physical therapy appointment, and I understand that finding a convenient time isn't always easy. And I understand that some people feel the need to scream into their cell phones. Quick call, I figured. But then she called her daughter! On speaker! I'm assuming it was her daughter because the woman was shrieking into the phone about her appointment and a woman screamed back, "Don't have a cow, Ma!" At that point, a headache started pulsing at my temples, and I almost left. I kind of wish I had. I took a seat in the pedicure chair and was offered a hot towel for my neck. Awesome! Thank you! But the thing that was draped around my neck was some sort of pillow with an odd odor and an oily texture. I tried for about 30 seconds to convince myself it was infused with an essential oil, but unless there's an essential oil that smells like unwashed hair with a soupçon of mildew, that's not what it was. I quietly removed the pillow from my neck and placed it on a table next to me.The pedicure was okay, but honestly, not much more than what you get at your average inexpensive nail salon. No big deal. The phone-screamer had left and my feet were in warm water and I started relaxing a little bit. I was slightly taken aback when the manicurist threaded a piece of tissue through my toes rather than the toe dividers most salons use, but I thought maybe they'd run out. Again, I was trying to roll with it.Then I moved over to the table for my manicure. It was really cold once my feet were out of the water. I was waiting for a foot dryer to be brought over, but nothing. As she started working on my hands, I asked if they had a foot dryer and she said they didn't have any. That's right: a nail salon that doesn't have heated nail dryers. For feet or, I'd later learn, for hands. But I digress. My hands were in warm wax then, so that helped offset the cold on my bare feet. Once my nails were painted, the manicurist brought a small fan up on the table and directed it towards my hands. In most salons, they use these fans on the hand that's not being painted between coats of polish, then move you over to the heated dryers. This fan was intended to be the only means of drying my nails. My options were: a. leave my hands on the table and have it skim over the nails, which would have taken forever to dry, or b. hold my hands up at awkward angles for ten minutes to try to dry them. (Great for carpal tunnel!) I asked about hand dryers, but again, no.Fives minutes in, between my bare feet and ankles and the cold air blowing on my hands, I felt really chilled. My manicurist had disappeared, so I sat there rubbing my palms together to generate heat. When she finally emerged, I said that I was cold. She said, "Oh, you're probably dry now, you can go." She didn't check my nails. I felt them and they still seemed slightly tacky, but I just wanted to get out to my car and warm up at that point. The problem was, I still needed to get my socks and boots back on.In other salons, the manicurist helps in getting socks and boots back on to keep the client from ruining her manicure. This manicurist wasn't offering. When I gestured to the boots and socks, she said, "Oh, you can do that!" Then she turned away to set up for a new client.Result: the polish on both of my thumbnails got messed up. But since it's almost symmetrical, I'm going to pretend that the new look is to have bare spots on the edges of one's thumbnails with a higher ridge of polish next to it. (Just kidding, I went home and redid both nails myself.)I tipped my manicurist after much internal debate, mostly because I hate stiffing anyone even when service is subpar. On my way out, I was given a "gift" as a first-time client. Cool! I love gifts! What could it be? Some bath salts? A nice fragranced soap? When I opened it up it was full of brochures for other services, and a pen. Obviously there are people who love this place since it has such a high Yelp rating. I find this puzzling, but then, there's so much about this country in 2017 that I find puzzling. Read Less

Got my first spray tan done for my brothers winter wedding! I was so nervous. It came out amazing! I'm glowing! There is not one streak or blotch on my body. Thank you to Serenity! Immaculate job and more than fair prices! Read Less

I got my first hydra facial last night from Antonella.. it was so amazing and my skin this morning was glowing.. l instantly saw results.. l have been having some issues with break outs lately and l can honestly say it helped so much.. l can’t wait to have another one in 4 weeks:) Thank you Antonella, your the best!!! Read Less

Have been here a few times for spa services. Have never gotten my hair done here, so cannot speak to that part. The massages and facials are wonderful. Also enjoyed the mani/pedi the one time I had it. It's important to note that TIPS are CASH ONLY. This was really the only inconvenience that I experienced here, because I never carry cash, and yelp indicated they accepted cards. Also, when you are going for a full day of services, even tip only can be a hefty chunk of change if you tip well, and I hate having that kind of money on me. Read Less

I came here today on a last minute appointment to wax my brows because my usual brow lady doesn't work on mondays. I called at 12 and was able to get an appointment at 2pm since it's a week day. Serenity in the city salon is a hidden gem in the Medford area, I've driven past this place but didn't know about its existence. I was pleasantly surprised at how nice the environment was inside, they also had some drinks like tea and infused water for their customers. Tara worked on my brows today. She was friendly and took into account what brow shape I would like. Before she started waxing, she explained to me what she was planning to do. I really like how my brows turned out! It was also a lot more affordable than my usual waxing lady on newbury street in Boston. Definitely coming back here!Something I'm not sure about is whether they are a tip-free establishment? I gave the cashier my credit card and said I don't need a receipt, and she said I was all set. I wasn't given a slip to write tips at all! Read Less

I held a spa bachelorette party for my sister at Serenity yesterday and it was the best time. They were able to accommodate our very large group and were so helpful throughout the entire process. Everybody loved their service. I would highly recommend Serenity for a spa party or any spa service. You definitely just got 14 new repeat customers! Read Less

I love my time there it was my 1st but not my last had the deep tissue massage with hot stone and the minute you walk in your automatically relaxed the relaxation room made me want to curl up and nap lol the staff was so friendly Read Less

I was so excited to go to this spa, I had heard so much about it. I got a signature pedicure and manicure (regular classic). There was a language barrier, which isn't an issue but it would take 3 tries to get her to understand me. I asked her to not cut my nails a certain way and she started to cut them that way. I got the manicure and pedicure last night and its already chipped in 4 places! I thought the polish looked kind of thin when she was putting it on. It really is frustrating to pay big money for these services and not have them be quality. The signature pedi has hot stone massage. They used 1 stone! Who does that? Two hands - 2 stones. Gesssh! So not going back expect to get them to re-do my manicure! Read Less

Started coming here last summer before my wedding, at the recommendation of my aunt who's a regular...now I am too! So far I've done nails, waxing, facials, and massages. Every service I've had has been excellent. Kylee always makes sure my nails are perfect and she's awesome to talk to. Kathleen does the best facials and waxing. My favorite part, other than it being close to home, is the relaxing and welcoming atmosphere. After a long day or week at work the last place I want to be is a crazy busy salon that rotates me in and out...Serenity always takes care of me! Love it. Read Less

I have to edit my review. I sent an email explaining my disappointment with a massage I had there. After over a month, nobody took the time to respond. Other than that, I usually love this place. The signature facial with Loreen is amazing. Best thing ever. Hair by Diana G. and you can't go wrong. Very professional, relaxing, clean spa with great service. Read Less

I went in today to get balayage and Kristen did an unbelievable job! I'm brunette but had a really light blonde on and my roots had grown a lot, it looked pretty bad, however she took my natural hair color and kept me blonde doing an awesome graduated, natural-looking effect. Prices are good, you get what you paid for! I had gone to Avanti Salon in newbury and they charged me 300 dollars for almost nothing. At Serenity they do an evaluation of the work before you go in so you'll know exactly what you'll pay for. Lastly, the place is beautiful! It's a gorgeous spa and salon.. super relaxing and people are really nice. Really recommend it! Read Less

Tips are cash! And, appointments needed!I LOVED my experience here! The staff is super friendly, take really good care of everything you need and are very patient with nail drying etc. I came for a mani pedi but the entire atmosphere is highly appealing for more! I'll definitely be trying more of their services in the near future! Read Less

After reading all the great reviews regarding their massages and facials  I decided to book an appointment for a gel manicure and  basic pedicure which includes; Soak, cut length and cuticles, file, buff, full exfoliation of legs and feet, professional foot file for callus removal, massage of legs and feet and paint.  I really wanted to like this place but I am very disappointed and cannot believe I paid $66 (used 15% coupon for first visit) and gave a 20% tip on top of that.. what was I thinking??  Not many reviews for their mani and pedi's should have been my clue. My appointment lasted for 1 hour in total including paying and back in my car.  Seemed to short change on leg massage with pedi and I have never seen anyone paint nails that fast. Also my cuticles were barely done before the technician started painting.  When I asked if cuticles were already done, I was told no she likes to file and finish up the cuticles once the gel cures..  I never heard of this technique but everyone is different. Well this was not the case and my nails look like I painted them.  They do not look professionally done. I have a function to go to this weekend and can't believe my cuticles and overall nails look the way they do.  From previous reviews it sounds like they have the massage and facials down, but for mani/pedi's I'd think twice. Read Less

I used to be a spa-hopper.  You know the type: always looking for a new client special or a group deal, just to save a buck.  Well, the buck stops here!  Every massage I've had here is Five Stars.  Every. Single. One.  Jackie, the owner, has a knack for recruiting and keeping top talent.  And not only is every therapist good at what they do, they are also very nice people.  Everyone at Serenity is a pleasure to do business with.  I've very happy to be spending my money at a woman-owned establishment, where the client is truly valued and appreciated.  And their prices are very reasonable, to boot!Keep up the great work Serenity!  I'm proud to be one of your long time customers! Read Less

I am a former Massage Therapist who has worked in 2 spa's. Over the years, I have received numerous spa treatments. Manicures, pedicures, facials, and massages are all services that I love. Serenity in the City is simply in a class all its own. Nothing like any of the places that I have ever visited, Serenity in the City has a cheerful staff, who bend over backwards to help me feel comfortable, and well cared for from the moment I enter the building that is more like an oasis, until I leave smelling beautiful and feeling wonderful. Jackie, the owner, clearly, not only has an eye for talent. but creates a positive work environment so that she retains the people who are apart of the Serenity family. A well cared for staff, means well cared for clients who will return again and again. The services are creative, the staff mix up their services by adding, for example, a warm neck wrap, or using hot stones during a pedicure, or putting a warm heating pad on the back during a massage. Spa environments can be very competitive, and gossipy. I know that for a fact. Serenity staff, clearly, get along well, and help to bring out the best in each other.I was recently amazed, when I learned that serenity in the city hired a new acupuncturist, who is the best I have ever seen. I have had many acupuncture treatments where they stick needles in you and leave to work with someone else. Cynthia stays in the room with you while using multiple techniques of needles, cups, and massage to help address the well being of the client. She is constantly assessing and reassessing in order to make the treatment the most effective in treating health concerns.Tara has given me the most amazing massages and facials that I have had in my life! Alex takes such good care of my feet, he will even wrap a towel around them like he is tucking a young child into bed, Nancy is the best hair dresser that I have ever had. She is soothing to talk to, sincere and really is very skilled in what she does.I could go on forever, but I encourage anyone to give Serenity in the City a try. Although the prices may be higher than a traditional spa, the prices need to be higher in order to give such an amazing experience. I feel that paying a little more is worth it because Serenity in the City is exceptional! I will be moving to New Hampshire soon but I plan on getting in my car and driving back to Medford because Serenity in the City is irreplaceable. Read Less

Literally the best spa I have found anywhere in the Boston area.  Some places you go to, some people are fabulous while others are not, and if you call randomly to book an appointment, you never know what you're going to get.  Not so here!  Every masseuse at the place is fabulous! I am not exaggerating!Having had a concussion and needing significant down-time and ways to reduce stress, as well as my own background as a personal trainer and physical education teacher, I know what I'm talking about when it comes to good Massage. So does everyone who works here! Read Less

Friendly staff, great massage options & comfortable ambiance. We have gone here several times and have never been disappointed. The staff is welcoming and very attentive to what type of massage you want. The rooms are calming and clean. The couples massages are highly recommended. Every time we visit we always back home taking a nap afterwards! Happy Travels! Timothy OLA Travel & Leisure "Traveling The World, Together" Read Less

I just had a hair appointment a few days ago in which I received a one process color, 3 foil highlights and a haircut; I never ever request a blow dry because the cost is ridiculous. I have been a loyal, long standing customer with Serenity In the City, which USED TO BE a fabulous place of hair, spa and beauty treatments. With the expansion of the business and the incorporation of "Nicholas Call," everything has changed for the worst. Within the past 4 years, the prices of services have increased enormously. The reason being, in which the owner informed me, is because this is the way that the hairdressers receive a "raise." That's fine and good for the employees to receive generous compensation, but let me tell you, that means I am unable to afford any gratuity. My budget is priced out now. Getting back to my appointment last Thursday...upon completion of my hair, the manager, Nicole requested payment, so that she could cash out the register. My beautician joined Nicole at the front desk to discuss the cost of the services. I stood before them awaiting with my debit card in hand and Nicole said that the total is $140.00. Just this past November 2016, I was charged $80.00 for a one process color and a haircut. Now I return in January 2017, I receive a one process hair color, haircut and 3 foil highlights for $140.00. Of course, I asserted myself and questioned what was happening. Unfortunately, I had to be privy to the salon manager, Nicole, argue and discipline my hairdresser about what the fees of services should be now. Nicole was so unprofessional to the employee, which made me feel very uncomfortable. I told Nicole that I felt blindsided by the inflated dollar amount. Nicole put the blame on my hairdresser and disparaged her in front of me, retorting that my hairdresser should have had an advanced consultation with me. Well, that certainly would be a first as I have been a customer for many years with a special rapport with my stylist. As far as I was concerned, we were carrying on business as usual when I was sitting in the chair. In any case, I was completely ripped off because I washed my hair for the first time today since the appointment and the foil highlights are totally faded out, almost non-existent. My stylist forewarned me that there was a possibility that this may occur; she said that if it were to happen she would touch them up to restore the rich, brilliant color to guarantee her work. I am now going to pursue a refund from the manager, Nicole, along with an apology for her unprincipled behavior. I usually try to support local small businesses, but this establishment somehow has taken a stance that they are as refined and dignified as the starlit studios in New York City, Beverly Hills, Paris and the Hamptons. Seriously, no dream is impossible, but it certainly will never come true under Nicole's leadership and dwindling customer service skill set. Read Less

Looks are deceiving!! The outside looks dumpy however the inside is amazing! I suggest coming early not late!! We were late. We were greeted kindly and asked if we would like a beverage.  Then I was taken for an amazing facial and given a robe and slippers to wear next I was off to my relaxing massage and finically was an attentive technician they did both my mani and pedi. I have no complaints!! Two downfalls the outside apprehended and The couples pedi room was cluttered and a bit displeasing to the eye. Appearance in all other areas were over the top and the technicians that provided the spa services were experts in their field and both friend and attentive. I absolutely recommend this place Read Less

I have been going to Serenity in the City since Jackie opened her doors! Best facials ever - I look and feel 20 years younger after spending an hour with Kathleen! Joanne blows my curly hair straight and I'm ready for the runway! Serenity in the City is truly the best spa and salon I've ever been to - prepare to be pampered. Read Less

This client Katie I believe has the wrong place. She is not in our system and We don't deserve not to be able to respond. In fifteen years we would never ever charge to clean up nails.Possibly she was at the other Serenity> Sincerely, Jacqueline. Read Less

Serenity in the City is a wonderful salon to visit if you want to be pampered! A little pricy but they do a great job in all services provided (hair, facial, nails, eyebrow waxing). The technicians are very professional and experienced. This is by far, the best salon in Medford (the name says it all:)! Read Less