33 Reviews

Kim Nail Salon

Holyoke, Massachusetts
Reviews
Marie Rivera
3 Jul 2018
REPORT
This used to be a really good placed, I do not know what happened. They really went down hill.
Rose R
25 Jun 2018
REPORT
Brace yourself because this one is going to be a long one. Every single time I go to this salon I try to be super nice and respectful, I spend a lot of money and I tip very well. Although they know wh... Read More
Brace yourself because this one is going to be a long one. Every single time I go to this salon I try to be super nice and respectful, I spend a lot of money and I tip very well. Although they know who I am, they still treat me really bad, they kinda brush me off like if I’m a nobody even though I spend a lot of money there, and I tip extreamly well. Sometimes I think they don’t like Hispanics. That’s besides the point though. My story goes like this: I usually get my nails done with the lady who sits on table #1, but she’s not always there. So many times, I have to settle for who I can get, which I don’t mind as long as the person is nice. Anyways; the last 3 times I’ve gotten 2 diff girls. These 2 diff girls are always super rude, and one of them was super rough. All 3 of these girls have cut me very bad. Yes even my regular girl has cut me many times. I have sensitive skin and they should know this by now, and I also make sure I let them know too. The first time with my regular girl she cut me once and wasn’t so bad. But she didn’t apologize or bother to disinfect it. I discounted money off her tip. Second girl; the woman was super rude and super rough. She was pulling my hand really hard, she had a face and she cut me 4 times. When she first cut me she cut under my nail, OUCH.! I told her I had sensitive skin. She just looked at me like I was stupid and then started talking in her language and they all started laughing, like wth is so funny about me getting cut?. When it came to the color, she got mad at me because I only wanted to do clear, and she wanted me to do a pinkish clear. When I insisted on doing clear gel she seemed very bothered and proceeded to be rough with me. When she started doing my cuticles she was going way too high, and I told her to please be careful again because she was hurting me. She didn’t listen and she cut me 3 more times. My fingers were bleeding so much for a while. And when she was cleaning off my blood she put a face of disgust, and she began to roughly clean it off and was pushing back at my cuticles very hard. She was really hurting me and I told her to stop several times until I had to just pull my hand away. She did apologize but she was not sincere. For a whole week straight I couldn’t wash my hands without pain or even wash my own hair. I cried.! The third girl: I went the woman was nice but she cut me too man. And she cut me really bad with the nail file. She apologized but had a smirk on her face like if she was amused. Smh.! When she was finished I told her I wanted to tell her and Kim something. I wanted to tell Kim what had happened the last time, and I wanted to show her pictures. I told the woman who did my nails the story while my gel dried up and she kept smiling like smirking like if what I was telling her was funny. Man I am super respectful and I pay good money and they treated me like that. On top of that Kim didn’t want to come talk to me and see the pictures of my cut up fingers. All this and I didn’t even get a discount or a sincere apology. Oh and another thing, Not all of them disinfect their tools the right way, and once a woman tried using dirty cuticle cutters on me. I felt so bad, and after all this I will NOT be going back. I will spend my money with a Hispanic who actually has a love for what she does and who can treat me with gentleness and respect. And someone who actually has a license because I don’t think that all of those girls are licensed. This is really sad and I cried twice after leaving that place 2 diff times because of the way I was treated and because my hands hurt so bad. Do not go here if you have sensitive skin like me. And if they treat you bad don’t go back because we spend a lot of money. I bet you my Latina girls would do a way better job and would treat you with decently and respect. #rantover Read Less
Zuleica Ramirez
17 Jun 2018
REPORT
Best place to do your nails They last forever!
Iris Rosario
25 May 2018
REPORT
Every visit they provided a different price so I decided to voice my concerns. Jennifer the nail tech completely left me with undone nails charged me, then passed me off so another nail tech. They are... Read More
Every visit they provided a different price so I decided to voice my concerns. Jennifer the nail tech completely left me with undone nails charged me, then passed me off so another nail tech. They are completely unprofessional for behaving this way. I do not recommend anyone coming here. I received no apologies. I been coming here for months. Thumbs down. Read Less
Hazelle R.
25 May 2018
REPORT
Kim’s nails in Holyoke is completely unprofessional. They charge me a different price every time I go so decided to ask about that. Jennifer the nail tech, lost her top, charges me for undone nails th... Read More
Kim’s nails in Holyoke is completely unprofessional. They charge me a different price every time I go so decided to ask about that. Jennifer the nail tech, lost her top, charges me for undone nails then passes me off to someone else. Horrible! Smh shame on them Read Less
Jillian Beach
27 Apr 2018
REPORT
Very unprofessional. Worst nail experience ever. One of the women held a bug near me to show another worker , very disgusting!
Kristen Beam
31 Mar 2018
REPORT
My friend and I had an appt and when we got there they didn’t know about the appt. We had to wait 30 minutes to get attended to. I ordered the spa pedi and she barely massaged me or did the hot ston... Read More
My friend and I had an appt and when we got there they didn’t know about the appt. We had to wait 30 minutes to get attended to. I ordered the spa pedi and she barely massaged me or did the hot stone. Felt like a huge ripoff. Then the woman doing my mani told me I looked tired and was very rough with my hands. They want to get you in and out of there. They don’t care about service. Someone else who also had made an appt was refused a manicure while I was there. I won’t go back. Read Less
Beyonca Cierra
30 Mar 2018
REPORT
Don't come to Kim's nails! Had an appointment for 5:30pm for 1st time. At 6pm they decided to let me know they couldn't do my nails. Their response.. sorry! They only thing that is sorry is this est... Read More
Don't come to Kim's nails! Had an appointment for 5:30pm for 1st time. At 6pm they decided to let me know they couldn't do my nails. Their response.. sorry! They only thing that is sorry is this establishment. Will not return everrrrrr. Read Less
Adrii T
25 Mar 2018
REPORT
WISH THERE WAS NEGATIVE BECAUSE THEY DONT EVEN DESERVE 1 STAR!! Do not communicate with customers, charged for something i did not want. I would not recommend it REALLY!! First time and really disapp... Read More
WISH THERE WAS NEGATIVE BECAUSE THEY DONT EVEN DESERVE 1 STAR!! Do not communicate with customers, charged for something i did not want. I would not recommend it REALLY!! First time and really disappointed. Read Less
Adrii T.
25 Mar 2018
REPORT
To bad there no negative. The worst place i have ever been too. Dont communicate with the customers and end up doing what ever they want and charge extra for it. Trust me its not worth it!
Amber R.
11 Mar 2018
REPORT
This place is awful the young girl maybe 13 sits you at a pedi chair then doesn't tell you how long I'm sitting her for 30 min and she says oh there's two people in front of you...when I asked if some... Read More
This place is awful the young girl maybe 13 sits you at a pedi chair then doesn't tell you how long I'm sitting her for 30 min and she says oh there's two people in front of you...when I asked if someone was going to assist me, she mumbled and looked lost not happy will not be returning Read Less
Lee C.
8 Jan 2018
REPORT
I came in for a pedicure on a Sunday, Waited to be seated in a chair about 20 minutes. Once I was seated, I was left with my feet soaking in water for about 15 minutes. The woman finally came over to ... Read More
I came in for a pedicure on a Sunday, Waited to be seated in a chair about 20 minutes. Once I was seated, I was left with my feet soaking in water for about 15 minutes. The woman finally came over to me, did not speak a word, was very rough when cutting around my cuticles, then after putting lotion on my feet and legs she put me back in water WITHOUT wiping the lotion off! My pedicure lasted all of 15-20 minutes in total. I was seated under the dryer for another 20 minutes, nobody ever came to check on me or tell me I was all set. I put my shoes on and as I walked back up to the front, 3 employees got up from their chair and rushed to the counter to take my money as if I was going to walk out without paying. I pretty much paid $33 to get my toes painted. Never again! Read Less
Rebecca Dahlinger
5 Dec 2017
REPORT
This place is wonderful I have had so many bad experiences at other nail salons so I was nervous but they did an amazing job. Tina is who you wanna go see if you like coffin shaped nails I will defin... Read More
This place is wonderful I have had so many bad experiences at other nail salons so I was nervous but they did an amazing job. Tina is who you wanna go see if you like coffin shaped nails I will definitely be going back there Read Less
Wendy L.
11 Nov 2017
REPORT
I love this place, the have great service and also do the best work in western mass. Before finally finding Kim's nail I went to multiple places and they didn't do a good job. When I finally found Kim... Read More
I love this place, the have great service and also do the best work in western mass. Before finally finding Kim's nail I went to multiple places and they didn't do a good job. When I finally found Kim's nail salon I felt in heaven; I have recommended this place to others and they love just like me. Becky and Emma are the greatest Read Less
Maria Salgado-Cartagena
22 Aug 2017
REPORT
I was there today for a birthday pedicure and the lady didn't turn on the chair so I could it could message my back and neck. By the time I realized it the technician said it was to late. Then the tec... Read More
I was there today for a birthday pedicure and the lady didn't turn on the chair so I could it could message my back and neck. By the time I realized it the technician said it was to late. Then the technician said something in their language. Now I don't know what they said but I do know she said something about me because suddenly they all turned around to look at me and some even laughed. Horrible customer service. I will never go there again and will let all of FB and my friends who do go there not to spend their money at this place. Read Less
Ernie Toussaint
11 Aug 2017
REPORT
Kim doesn't operate by first come, first serve. I can understand having an appointment but that's not what I'm referring to. She seats based on skin tone. She is also very rude--I refuse to keep givin... Read More
Kim doesn't operate by first come, first serve. I can understand having an appointment but that's not what I'm referring to. She seats based on skin tone. She is also very rude--I refuse to keep giving money to someone who doesn't give great service. And in my honest opinion, they don't do nails all that great either. Read Less
victoria lynn
17 Jul 2017
REPORT
This was my usual nail place and my nails always came out pretty good. I recently have been going to a different nail salon, but my sister wanted a pedicure so I took her there. We both got french ped... Read More
This was my usual nail place and my nails always came out pretty good. I recently have been going to a different nail salon, but my sister wanted a pedicure so I took her there. We both got french pedicures and mine came out good but hers were awful. The lady made the lines crooked and uneven. What made me very upset is that my sister thought she forgot her phone there and when I call to ask them if they found it i was told they are too busy to look for it right now by the owner. I Will never go back there again. Read Less
mb h.
16 Jul 2017
REPORT
Avoid this place unless you really have no other choice! The energy is just so negative. My manicurist didn't greet me, make eye contact, left me sitting at the dryer forever. I looked around & everyo... Read More
Avoid this place unless you really have no other choice! The energy is just so negative. My manicurist didn't greet me, make eye contact, left me sitting at the dryer forever. I looked around & everyone there - clients and staff, looked angry and stressed. To their credit, both the manicure and pedicure were well done. Read Less
G H.
25 May 2017
REPORT
Worst experience ever at a nail salon. Ripped open my skin and was bleeding up until the time I left. Still charged me for polish. There was so many chemicals on my finger I couldn't feel it for 45 mi... Read More
Worst experience ever at a nail salon. Ripped open my skin and was bleeding up until the time I left. Still charged me for polish. There was so many chemicals on my finger I couldn't feel it for 45 minute yes because it stung so bad. They showed no sympathy and indirectly blamed me when in reality it was their fault. They stated, "my cuticuls were 'long' causing them to cut me open. They handled it unprofessional then preceded to tell me I had to leave because they were closing. Never again!!! Read Less
D D
22 May 2017
REPORT
Workers don't seem to understand English. Everything I said I wanted was not done. I wanted not so long nails and the worker thought I wanted them really SHORT AND SQUARE , when I wanted them looking ... Read More
Workers don't seem to understand English. Everything I said I wanted was not done. I wanted not so long nails and the worker thought I wanted them really SHORT AND SQUARE , when I wanted them looking just the size and shape I showed her. (They have a picture with numbers to choose shape) I was really UNHAPPY with the end result. I paid $45 for something I didn't want. Same thing happened with my teenage daughter's nails with the other worker. My daughter was crying when we left because she didn't get what she wanted either. I demanded they fix hers. Owner said: Too late, workers going home. You should've said something. My daughter said: I did! But she didn't understand! I asked her to fix it and at least she agreed . I wanted to fix mine but I didn't have the time because of work and my special event I had to go to. My remedy: I will either wait for someone who FULLY understands ENGLISH or simply I won't return. Read Less
Wandy Diaz - Cosme
21 Mar 2017
REPORT
Awsome place awsome prices ! They make you feel at home
Wendy Ledesma
18 Mar 2017
REPORT
This has become my favorite place the staff and super nice and friendly. And they do a fantastic job
Amadora Vachon
19 Feb 2017
REPORT
Love there nails they do a great job and I go there always to get my nails done
Amber Lindsay
13 Feb 2017
REPORT
I go here all the time. Number 1 is my fav but there all good! Always happy
Marissa D.
19 Dec 2016
REPORT
I went in for a pedicure with my boyfriend's sister and mom. The physical space I would rate one star. It is very unpleasant to be in. I was in a constant state of anxiety. It was completely cluttered... Read More
I went in for a pedicure with my boyfriend's sister and mom. The physical space I would rate one star. It is very unpleasant to be in. I was in a constant state of anxiety. It was completely cluttered with random decor statues and other mis-mashed items.The service I did receive and the quality of pedicure I would rate four stars. I definitely felt rushed in and out in my chair, but the attention to detail and how long my pedicure has lasted makes me give this review three stars rather than zero.The biggest frustration of my trip: my boyfriend's mom was told to leave the drying station for another customer to dry their nails, just after sitting down. It really ruined the trip. Also was obvious that the customer who paid more for gels and pedicure was getting treated higher than my boyfriend's mom. If you are going alone, wanting to not deal with the madness of the Holyoke Mall, along with saving a few bucks, then I would go here. Read Less
Melanie K.
10 Sep 2016
REPORT
While it's nice to get in and out quickly, I couldn't shake the feeling that I was being rushed through assembly line style. Their work was rushed and inexact. I know they work hard, but instead of le... Read More
While it's nice to get in and out quickly, I couldn't shake the feeling that I was being rushed through assembly line style. Their work was rushed and inexact. I know they work hard, but instead of leaving feeling pampered I felt bad for making them work so hard. This is the fast food equivalent of nail salons. I won't be back. Read Less
Monica M.
23 Jul 2016
REPORT
Only giving 1 star because I have to give something. I should have read reviews before I came. Now, I work at a salon so I know how a fill should be done. I specifically asked for an acrylic fill 3 ti... Read More
Only giving 1 star because I have to give something. I should have read reviews before I came. Now, I work at a salon so I know how a fill should be done. I specifically asked for an acrylic fill 3 times but for whatever reason, the nail technician felt the need to put gel after I told her not to. She made me put my hands under the uv lights 3 times for a minute each time. I can't even tell you how bad that is for your nails. When I was finished she asked if I still wanted a pedicure and I told her no just a polish change so my toes could match my nails. (I'm leaving for vacation in the morning and I don't have time to go elsewhere to have this fixed). She asked me why not a pedicure and I told her I'm not happy with my nails and i told her that I didn't want the gel. She proceeded to argue with me and tell me I was wrong that my nails looked great and the gel is better for your nails (which it isnt). I don't care how good they look, this isn't what I wanted. The polish is streaky and not even on top of everything! I'm beyond upset with how poor the customer service is and especially that I now have to pay for a removal when I come back from vacation and then a brand new full set. I don't right negative reviews usually, but stay FAR AWAY from this place! Royal nails in west springfield is much better! Next time I won't wait until last minute to have this done so I can go there and get the services I want. Read Less
Megan B.
13 May 2016
REPORT
The prices at are fair and I never have a problem with their color choices and quality of work. The reason I give them three stars is the long wait times- if you are so busy, can't you hire more peopl... Read More
The prices at are fair and I never have a problem with their color choices and quality of work. The reason I give them three stars is the long wait times- if you are so busy, can't you hire more people? This place, like all nail salon's, needs a face lift, and definitely a receptionist.And just now, as I have been writing this review & waiting for my pedicure, Kim comes over and seats me. Care from the owner certainly changes it to 4 stars. Read Less
Tanya L.
18 Apr 2016
REPORT
I came in with a friend to simply get a pedicure. They sat us down at the pedicure chair right away and that's when the problem started. I waited for over 30 mins while my friend got her pedicure righ... Read More
I came in with a friend to simply get a pedicure. They sat us down at the pedicure chair right away and that's when the problem started. I waited for over 30 mins while my friend got her pedicure right next me to me. No one came over to help me or anything. My feel just sat in cold water getting pruney. No one apologize when they finally came over. When they came over my friend's pedicure was complete. Mine lasted a total of 15 mins after my 30 min wait in cold water. My pedicure didn't even come out that great. I was highly disappointed by my experience and will not be returning. Read Less
Laura B.
11 Dec 2015
REPORT
Prices are good and the manicure lasts. Im usually very happy there but appointments mean nothing. I made an appointment for my 89 yr old grandmother and after we waited over 30 minutes we left.
Melly M.
30 Nov 2012
REPORT
Pro's - fast & cheapCon's - dusty and staff lacks simple convo, no trendy polish colors
judy98
18 May 2011
REPORT
clean , clean, fair price ,staff of kim's they friendly,Kim the best of gel color gel,she take care every thing there
katrinad12
21 Jun 2010
REPORT
Kim runs a great salon! The staff gives the place a more vibrant environment. They keep the place clean and up and running. Also, their prices are good and well worth the money.
Book an Appointment
Online booking unavailable
Please call
(413) 533-4329
98 Lower Westfield Road
Holyoke Massachusetts 1040
Business Hours
Monday
Mon
09:45AM-18:00PM
Tuesday
Tue
09:30AM-19:30PM
Wednesday
Wed
09:30AM-19:30PM
Thursday
Thu
09:30AM-19:30PM
Friday
Fri
09:30AM-20:30PM
Saturday
Sat
09:30AM-20:30PM
Sunday
Sun
10:00AM-17:30PM
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Kim Nail Salon

Holyoke, Massachusetts
(33)
98 Lower Westfield Road
Holyoke Massachusetts 1040
Monday
09:45AM-18:00PM
Tuesday
09:30AM-19:30PM
Wednesday
09:30AM-19:30PM
Thursday
09:30AM-19:30PM
Friday
09:30AM-20:30PM
Saturday
09:30AM-20:30PM
Sunday
10:00AM-17:30PM
Marie Rivera
3 Jul 2018
REPORT
This used to be a really good placed, I do not know what happened. They really went down hill.
Rose R
25 Jun 2018
REPORT
Brace yourself because this one is going to be a long one. Every single time I go to this salon I try to be super nice and respectful, I spend a lot of money and I tip very well. Although they know wh... Read More
Brace yourself because this one is going to be a long one. Every single time I go to this salon I try to be super nice and respectful, I spend a lot of money and I tip very well. Although they know who I am, they still treat me really bad, they kinda brush me off like if I’m a nobody even though I spend a lot of money there, and I tip extreamly well. Sometimes I think they don’t like Hispanics. That’s besides the point though. My story goes like this: I usually get my nails done with the lady who sits on table #1, but she’s not always there. So many times, I have to settle for who I can get, which I don’t mind as long as the person is nice. Anyways; the last 3 times I’ve gotten 2 diff girls. These 2 diff girls are always super rude, and one of them was super rough. All 3 of these girls have cut me very bad. Yes even my regular girl has cut me many times. I have sensitive skin and they should know this by now, and I also make sure I let them know too. The first time with my regular girl she cut me once and wasn’t so bad. But she didn’t apologize or bother to disinfect it. I discounted money off her tip. Second girl; the woman was super rude and super rough. She was pulling my hand really hard, she had a face and she cut me 4 times. When she first cut me she cut under my nail, OUCH.! I told her I had sensitive skin. She just looked at me like I was stupid and then started talking in her language and they all started laughing, like wth is so funny about me getting cut?. When it came to the color, she got mad at me because I only wanted to do clear, and she wanted me to do a pinkish clear. When I insisted on doing clear gel she seemed very bothered and proceeded to be rough with me. When she started doing my cuticles she was going way too high, and I told her to please be careful again because she was hurting me. She didn’t listen and she cut me 3 more times. My fingers were bleeding so much for a while. And when she was cleaning off my blood she put a face of disgust, and she began to roughly clean it off and was pushing back at my cuticles very hard. She was really hurting me and I told her to stop several times until I had to just pull my hand away. She did apologize but she was not sincere. For a whole week straight I couldn’t wash my hands without pain or even wash my own hair. I cried.! The third girl: I went the woman was nice but she cut me too man. And she cut me really bad with the nail file. She apologized but had a smirk on her face like if she was amused. Smh.! When she was finished I told her I wanted to tell her and Kim something. I wanted to tell Kim what had happened the last time, and I wanted to show her pictures. I told the woman who did my nails the story while my gel dried up and she kept smiling like smirking like if what I was telling her was funny. Man I am super respectful and I pay good money and they treated me like that. On top of that Kim didn’t want to come talk to me and see the pictures of my cut up fingers. All this and I didn’t even get a discount or a sincere apology. Oh and another thing, Not all of them disinfect their tools the right way, and once a woman tried using dirty cuticle cutters on me. I felt so bad, and after all this I will NOT be going back. I will spend my money with a Hispanic who actually has a love for what she does and who can treat me with gentleness and respect. And someone who actually has a license because I don’t think that all of those girls are licensed. This is really sad and I cried twice after leaving that place 2 diff times because of the way I was treated and because my hands hurt so bad. Do not go here if you have sensitive skin like me. And if they treat you bad don’t go back because we spend a lot of money. I bet you my Latina girls would do a way better job and would treat you with decently and respect. #rantover Read Less
Zuleica Ramirez
17 Jun 2018
REPORT
Best place to do your nails They last forever!
Iris Rosario
25 May 2018
REPORT
Every visit they provided a different price so I decided to voice my concerns. Jennifer the nail tech completely left me with undone nails charged me, then passed me off so another nail tech. They are... Read More
Every visit they provided a different price so I decided to voice my concerns. Jennifer the nail tech completely left me with undone nails charged me, then passed me off so another nail tech. They are completely unprofessional for behaving this way. I do not recommend anyone coming here. I received no apologies. I been coming here for months. Thumbs down. Read Less
Hazelle R.
25 May 2018
REPORT
Kim’s nails in Holyoke is completely unprofessional. They charge me a different price every time I go so decided to ask about that. Jennifer the nail tech, lost her top, charges me for undone nails th... Read More
Kim’s nails in Holyoke is completely unprofessional. They charge me a different price every time I go so decided to ask about that. Jennifer the nail tech, lost her top, charges me for undone nails then passes me off to someone else. Horrible! Smh shame on them Read Less
Jillian Beach
27 Apr 2018
REPORT
Very unprofessional. Worst nail experience ever. One of the women held a bug near me to show another worker , very disgusting!
Kristen Beam
31 Mar 2018
REPORT
My friend and I had an appt and when we got there they didn’t know about the appt. We had to wait 30 minutes to get attended to. I ordered the spa pedi and she barely massaged me or did the hot ston... Read More
My friend and I had an appt and when we got there they didn’t know about the appt. We had to wait 30 minutes to get attended to. I ordered the spa pedi and she barely massaged me or did the hot stone. Felt like a huge ripoff. Then the woman doing my mani told me I looked tired and was very rough with my hands. They want to get you in and out of there. They don’t care about service. Someone else who also had made an appt was refused a manicure while I was there. I won’t go back. Read Less
Beyonca Cierra
30 Mar 2018
REPORT
Don't come to Kim's nails! Had an appointment for 5:30pm for 1st time. At 6pm they decided to let me know they couldn't do my nails. Their response.. sorry! They only thing that is sorry is this est... Read More
Don't come to Kim's nails! Had an appointment for 5:30pm for 1st time. At 6pm they decided to let me know they couldn't do my nails. Their response.. sorry! They only thing that is sorry is this establishment. Will not return everrrrrr. Read Less
Adrii T
25 Mar 2018
REPORT
WISH THERE WAS NEGATIVE BECAUSE THEY DONT EVEN DESERVE 1 STAR!! Do not communicate with customers, charged for something i did not want. I would not recommend it REALLY!! First time and really disapp... Read More
WISH THERE WAS NEGATIVE BECAUSE THEY DONT EVEN DESERVE 1 STAR!! Do not communicate with customers, charged for something i did not want. I would not recommend it REALLY!! First time and really disappointed. Read Less
Adrii T.
25 Mar 2018
REPORT
To bad there no negative. The worst place i have ever been too. Dont communicate with the customers and end up doing what ever they want and charge extra for it. Trust me its not worth it!
Amber R.
11 Mar 2018
REPORT
This place is awful the young girl maybe 13 sits you at a pedi chair then doesn't tell you how long I'm sitting her for 30 min and she says oh there's two people in front of you...when I asked if some... Read More
This place is awful the young girl maybe 13 sits you at a pedi chair then doesn't tell you how long I'm sitting her for 30 min and she says oh there's two people in front of you...when I asked if someone was going to assist me, she mumbled and looked lost not happy will not be returning Read Less
Lee C.
8 Jan 2018
REPORT
I came in for a pedicure on a Sunday, Waited to be seated in a chair about 20 minutes. Once I was seated, I was left with my feet soaking in water for about 15 minutes. The woman finally came over to ... Read More
I came in for a pedicure on a Sunday, Waited to be seated in a chair about 20 minutes. Once I was seated, I was left with my feet soaking in water for about 15 minutes. The woman finally came over to me, did not speak a word, was very rough when cutting around my cuticles, then after putting lotion on my feet and legs she put me back in water WITHOUT wiping the lotion off! My pedicure lasted all of 15-20 minutes in total. I was seated under the dryer for another 20 minutes, nobody ever came to check on me or tell me I was all set. I put my shoes on and as I walked back up to the front, 3 employees got up from their chair and rushed to the counter to take my money as if I was going to walk out without paying. I pretty much paid $33 to get my toes painted. Never again! Read Less
Rebecca Dahlinger
5 Dec 2017
REPORT
This place is wonderful I have had so many bad experiences at other nail salons so I was nervous but they did an amazing job. Tina is who you wanna go see if you like coffin shaped nails I will defin... Read More
This place is wonderful I have had so many bad experiences at other nail salons so I was nervous but they did an amazing job. Tina is who you wanna go see if you like coffin shaped nails I will definitely be going back there Read Less
Wendy L.
11 Nov 2017
REPORT
I love this place, the have great service and also do the best work in western mass. Before finally finding Kim's nail I went to multiple places and they didn't do a good job. When I finally found Kim... Read More
I love this place, the have great service and also do the best work in western mass. Before finally finding Kim's nail I went to multiple places and they didn't do a good job. When I finally found Kim's nail salon I felt in heaven; I have recommended this place to others and they love just like me. Becky and Emma are the greatest Read Less
Maria Salgado-Cartagena
22 Aug 2017
REPORT
I was there today for a birthday pedicure and the lady didn't turn on the chair so I could it could message my back and neck. By the time I realized it the technician said it was to late. Then the tec... Read More
I was there today for a birthday pedicure and the lady didn't turn on the chair so I could it could message my back and neck. By the time I realized it the technician said it was to late. Then the technician said something in their language. Now I don't know what they said but I do know she said something about me because suddenly they all turned around to look at me and some even laughed. Horrible customer service. I will never go there again and will let all of FB and my friends who do go there not to spend their money at this place. Read Less
Ernie Toussaint
11 Aug 2017
REPORT
Kim doesn't operate by first come, first serve. I can understand having an appointment but that's not what I'm referring to. She seats based on skin tone. She is also very rude--I refuse to keep givin... Read More
Kim doesn't operate by first come, first serve. I can understand having an appointment but that's not what I'm referring to. She seats based on skin tone. She is also very rude--I refuse to keep giving money to someone who doesn't give great service. And in my honest opinion, they don't do nails all that great either. Read Less
victoria lynn
17 Jul 2017
REPORT
This was my usual nail place and my nails always came out pretty good. I recently have been going to a different nail salon, but my sister wanted a pedicure so I took her there. We both got french ped... Read More
This was my usual nail place and my nails always came out pretty good. I recently have been going to a different nail salon, but my sister wanted a pedicure so I took her there. We both got french pedicures and mine came out good but hers were awful. The lady made the lines crooked and uneven. What made me very upset is that my sister thought she forgot her phone there and when I call to ask them if they found it i was told they are too busy to look for it right now by the owner. I Will never go back there again. Read Less
mb h.
16 Jul 2017
REPORT
Avoid this place unless you really have no other choice! The energy is just so negative. My manicurist didn't greet me, make eye contact, left me sitting at the dryer forever. I looked around & everyo... Read More
Avoid this place unless you really have no other choice! The energy is just so negative. My manicurist didn't greet me, make eye contact, left me sitting at the dryer forever. I looked around & everyone there - clients and staff, looked angry and stressed. To their credit, both the manicure and pedicure were well done. Read Less
G H.
25 May 2017
REPORT
Worst experience ever at a nail salon. Ripped open my skin and was bleeding up until the time I left. Still charged me for polish. There was so many chemicals on my finger I couldn't feel it for 45 mi... Read More
Worst experience ever at a nail salon. Ripped open my skin and was bleeding up until the time I left. Still charged me for polish. There was so many chemicals on my finger I couldn't feel it for 45 minute yes because it stung so bad. They showed no sympathy and indirectly blamed me when in reality it was their fault. They stated, "my cuticuls were 'long' causing them to cut me open. They handled it unprofessional then preceded to tell me I had to leave because they were closing. Never again!!! Read Less
D D
22 May 2017
REPORT
Workers don't seem to understand English. Everything I said I wanted was not done. I wanted not so long nails and the worker thought I wanted them really SHORT AND SQUARE , when I wanted them looking ... Read More
Workers don't seem to understand English. Everything I said I wanted was not done. I wanted not so long nails and the worker thought I wanted them really SHORT AND SQUARE , when I wanted them looking just the size and shape I showed her. (They have a picture with numbers to choose shape) I was really UNHAPPY with the end result. I paid $45 for something I didn't want. Same thing happened with my teenage daughter's nails with the other worker. My daughter was crying when we left because she didn't get what she wanted either. I demanded they fix hers. Owner said: Too late, workers going home. You should've said something. My daughter said: I did! But she didn't understand! I asked her to fix it and at least she agreed . I wanted to fix mine but I didn't have the time because of work and my special event I had to go to. My remedy: I will either wait for someone who FULLY understands ENGLISH or simply I won't return. Read Less
Wandy Diaz - Cosme
21 Mar 2017
REPORT
Awsome place awsome prices ! They make you feel at home
Wendy Ledesma
18 Mar 2017
REPORT
This has become my favorite place the staff and super nice and friendly. And they do a fantastic job
Amadora Vachon
19 Feb 2017
REPORT
Love there nails they do a great job and I go there always to get my nails done
Amber Lindsay
13 Feb 2017
REPORT
I go here all the time. Number 1 is my fav but there all good! Always happy
Marissa D.
19 Dec 2016
REPORT
I went in for a pedicure with my boyfriend's sister and mom. The physical space I would rate one star. It is very unpleasant to be in. I was in a constant state of anxiety. It was completely cluttered... Read More
I went in for a pedicure with my boyfriend's sister and mom. The physical space I would rate one star. It is very unpleasant to be in. I was in a constant state of anxiety. It was completely cluttered with random decor statues and other mis-mashed items.The service I did receive and the quality of pedicure I would rate four stars. I definitely felt rushed in and out in my chair, but the attention to detail and how long my pedicure has lasted makes me give this review three stars rather than zero.The biggest frustration of my trip: my boyfriend's mom was told to leave the drying station for another customer to dry their nails, just after sitting down. It really ruined the trip. Also was obvious that the customer who paid more for gels and pedicure was getting treated higher than my boyfriend's mom. If you are going alone, wanting to not deal with the madness of the Holyoke Mall, along with saving a few bucks, then I would go here. Read Less
Melanie K.
10 Sep 2016
REPORT
While it's nice to get in and out quickly, I couldn't shake the feeling that I was being rushed through assembly line style. Their work was rushed and inexact. I know they work hard, but instead of le... Read More
While it's nice to get in and out quickly, I couldn't shake the feeling that I was being rushed through assembly line style. Their work was rushed and inexact. I know they work hard, but instead of leaving feeling pampered I felt bad for making them work so hard. This is the fast food equivalent of nail salons. I won't be back. Read Less
Monica M.
23 Jul 2016
REPORT
Only giving 1 star because I have to give something. I should have read reviews before I came. Now, I work at a salon so I know how a fill should be done. I specifically asked for an acrylic fill 3 ti... Read More
Only giving 1 star because I have to give something. I should have read reviews before I came. Now, I work at a salon so I know how a fill should be done. I specifically asked for an acrylic fill 3 times but for whatever reason, the nail technician felt the need to put gel after I told her not to. She made me put my hands under the uv lights 3 times for a minute each time. I can't even tell you how bad that is for your nails. When I was finished she asked if I still wanted a pedicure and I told her no just a polish change so my toes could match my nails. (I'm leaving for vacation in the morning and I don't have time to go elsewhere to have this fixed). She asked me why not a pedicure and I told her I'm not happy with my nails and i told her that I didn't want the gel. She proceeded to argue with me and tell me I was wrong that my nails looked great and the gel is better for your nails (which it isnt). I don't care how good they look, this isn't what I wanted. The polish is streaky and not even on top of everything! I'm beyond upset with how poor the customer service is and especially that I now have to pay for a removal when I come back from vacation and then a brand new full set. I don't right negative reviews usually, but stay FAR AWAY from this place! Royal nails in west springfield is much better! Next time I won't wait until last minute to have this done so I can go there and get the services I want. Read Less
Megan B.
13 May 2016
REPORT
The prices at are fair and I never have a problem with their color choices and quality of work. The reason I give them three stars is the long wait times- if you are so busy, can't you hire more peopl... Read More
The prices at are fair and I never have a problem with their color choices and quality of work. The reason I give them three stars is the long wait times- if you are so busy, can't you hire more people? This place, like all nail salon's, needs a face lift, and definitely a receptionist.And just now, as I have been writing this review & waiting for my pedicure, Kim comes over and seats me. Care from the owner certainly changes it to 4 stars. Read Less
Tanya L.
18 Apr 2016
REPORT
I came in with a friend to simply get a pedicure. They sat us down at the pedicure chair right away and that's when the problem started. I waited for over 30 mins while my friend got her pedicure righ... Read More
I came in with a friend to simply get a pedicure. They sat us down at the pedicure chair right away and that's when the problem started. I waited for over 30 mins while my friend got her pedicure right next me to me. No one came over to help me or anything. My feel just sat in cold water getting pruney. No one apologize when they finally came over. When they came over my friend's pedicure was complete. Mine lasted a total of 15 mins after my 30 min wait in cold water. My pedicure didn't even come out that great. I was highly disappointed by my experience and will not be returning. Read Less
Laura B.
11 Dec 2015
REPORT
Prices are good and the manicure lasts. Im usually very happy there but appointments mean nothing. I made an appointment for my 89 yr old grandmother and after we waited over 30 minutes we left.
Melly M.
30 Nov 2012
REPORT
Pro's - fast & cheapCon's - dusty and staff lacks simple convo, no trendy polish colors
judy98
18 May 2011
REPORT
clean , clean, fair price ,staff of kim's they friendly,Kim the best of gel color gel,she take care every thing there
katrinad12
21 Jun 2010
REPORT
Kim runs a great salon! The staff gives the place a more vibrant environment. They keep the place clean and up and running. Also, their prices are good and well worth the money.
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