Jenny is the best massage therapist hands down on the South Shore. I've been searching to a serious deep tissue massage for sports related pain and she was the only therapist able to relieve my lower back pain. She has a calm presence and your worries will melt away. Read Less

I had an amazing facial with Karen. What I loved most is she didn't just stick me under the steam and leave me for 30 minutes. She stayed with me throughout the entire facial and actually worked on my face. It was the most relaxing facial I have ever had. My face felt cleaner and lookedclearer and brighter when I was done. She also used essential oils and lots of massage which I loved. It was an amazing facial. When I was done with her I had a reflexology treatment with another therapist. Again this was an amazing experience where the reflexologist worked on my feet for a solid hour. Overall my experience with the two professionals was a five-star experience however, the 2 front desk women were such a disappointment for such a beautiful place! When I first arrived they were sitting behind the desk GOSSIPING about another woman and didn't look up at me or a full 10 minutes. I could not believe it. When I told them I was there for my facial one quickly brushed me aside and told me to take a seat. Upon checking out I wanted to make an appointment for another facial but neither one of them could be bothered with taking the time to talk to me. They could really use some customer service skills training. Other than that I think the face place is a really nice place to go and get away for a few hours. Read Less

I had a spray tan with Kathy this morning. She was very professional and knowledgeable. I hadn't had a tan in a while so I was a little nervous that it'd be streaky or orange. I'm half Irish so needless to say, I have pretty fair skin. Kathy was very meticulous and the results show!! Only after a few hours, I already have a healthy, even glow. 5 stars, and I will definitely be returning to see her again Read Less

Had a gift card for for The Spirit Lifter given to me by my husband for a Valentine gift several years ago (date issue 2-13-10). So I call and explained to women on phone that I had a gift card for The Spirit Lifter which was for facial, massage and manicure which they no longer had that package but would honor the price and credit toward another service. I went for facial today and after service I presented the gift care and was informed not valid expired after 7 years. So a gift card worth $150 was not honored no even a fraction and I paid $87 dollars for a facial I had today along with $20 dollar tip--yes that is a total of $257 dollars (The women for facial was very nice) The reason I booked this service was due to the gift card and I had called to make this and explained about the gift card. NOT a good way to do business. For mother's day I recommend to husbands and children just take your mom out and treat her our lives are so busy at times we forget to treat ourselves and do not use our gift cards---I know I don't. So today was not a relaxing experience as it should have been. It is actually upsetting! Read Less

Started going here about 20 years ago was surprised to see them still open my latest trip home.  Got the lash tint. GREAT JOB as usual sadTo hear they are moving but totally understandable that building looks and smells the same as 20 years ago just missing a Benetton! O Read Less

5 star for me because Im highly satisfied and saw nothing wrong. The owner is lovely, the staff is likable..I saw one of the esthetician's mid June. She did a perfect job..she has blonde hair & glasses, Im so so sorry I forgot her name but I liked her & she seems knowledgeable & kind. Neat as a pin charming decor. Thank you ladies so much. Keep up the great work- Natalie M. Read Less

I called in yesterday because I was having a skin EMERGENCY. My usually clear skin was having a crisis, and threw me into a spiral because of it. I called the Face Place and in the heat of my meltdown was failing to describe the problem. The courteous woman on the phone told me no problem, that they could book me for an hour for their latest appointment (I work in Quincy until 6) and that they could do a consultation to best address my concerns. I went in, and was taken in immediately by Diane, the miracle worker. I left there with a rosy but clear face and marching orders from Diane to continue my face treatment. I followed her instructions and woke up with a clear and youthful looking face this morning, and practically cried with joy! Diane and Face Place staff, thank you so much for treating my face (and by nature myself) off the ledge. Read Less

Do NOT come here. If I could give this a zero star I would. I went here to get my makeup done for prom and Louise, the "makeup artist" did me up. I asked her not to give me eyeliner but she did. Even after i said stop. I asked her to stop doing my eyes but she continued, im very sensitive with eye products. I then looked in the mirror...I wish I hadnt....I looked HORRENDUS(not exagerating) i had mascara on my eye lids and under eyes. My eye lids were sore. My facial blemishes were so uncovered it looked like I had nothing on(i specifaclly asked for heavy coverage), I had a disguisting copper colored lip stick and eye shadow on and she screwed up the eyeliner I requested not to have done, so I had one eye with a gray line on it and the other with a green color because she tried to "even it out" my blush was also too concentrated. I was very upset. I gracefully paid because i was late(she didnt time it right) When I got in the car I cried and my mom said it looked terrible(not to be mean of course) i had to go to CVS and buy makeup and take hers off and do it myself which looked a hell of alot better and I wish I did it myself in the first place. I was very late for prom pictures so Im only in a few. I then went to get my money back the next day. Over the phone she said she thought she covered it and did a good job but shell give me a gift certificate. I said no i want the money back i never want to come back, so she agreed to return my money. She seemed calm over the phone but when i went to the store, she was working on another victim--erm client--so I got a bagel and waited in the car and when I came back in she met me in the food court, pulled the money out of her bra(it was wet by the way) and said "The only reason Im giving this back is because it was prom and you had a bad time because of it(not true i was just upset) you kept saying you didnt want the colors i picked(not true) so here." I tried to get a word in to tell her what i wasnt happy with But then she said "you kids are dangerous with your Facebook" as she was walking away and yelled "NEVER COME BACK" i didnt expect a seemingly sweet 65 year old woman to say this. So please save yourself the trouble. Dont come here! Read Less

The Best facials, service and staff! I've tried them all, from Newbury St to Nantucket, and The Face Place is by far the best! Beautiful relaxing spa, very knowledgeable and experienced skin care professionals, great products and fabulous pedicures :) Great for laser and massages too.. Read Less

Uuuuuuuuggggghhhhhh whyyyyyyyyyyyy ???? I had had such a good experience there my first time around for a pedicure I was excited to go back for a massage and full leg wax before a vacation. The massage was great but the wax was TERRIBLE !!! Ok, waxing hurts in general but when you go through a bunch of discomfort with no result uuuuuuugggggghhhh. I am not hairy by nature but without getting into detail, the employee (very nice) did an AWFUL job. I tried to contact the Face Place about the issue and was informed, by the owner, that there must be something wrong with me and that the presumed baby sounds in the background, on the phone, needed to be babysat so I could "get fixed up". This was the owner...stating there was something wrong with my legs and that noises she heard needed a babysitter when I described my inability to just run down to her spa/den of waxing failure. Uuuuugggghhhhh so baaaaaad. #FAILURETOWAX Read Less

Had a groupon for a facial and a mani pedi.   Had the facial done and made an appt for a Mani Pedi another day (even though it would have been after the groupon expired).  The woman at the front desk said they would do that - it was no big deal.  When I was coming in for my appt the owner didn't agree with that set up.  So I never got my Mani Pedi.Their loss because they have lost out on years of future Manis, Pedis and  Facials.  Ouch! Read Less

I hadn't been to Face Place in a long time as the woman I used to use for waxing left. Decided to try again and made an appt. I arrived at 9:55 for a 10:00am appt. Happened to run into a friend waiting who told me she was in area so popped in and was hoping they could squeeze her in for a quick wax. At 10:07 the woman doing my treatment came out (7 minutes late, no big deal). She then proceeded to tell my friend (who didn't have an appt.) she was ready for her. Now I would have happily let my friend go quickly if someone had asked, especially since I knew her. But I was amazed (not in a positive way) that after coming out late to begin, with no apology, they would then squeeze someone in and expect me to then wait another 20-25 minutes  for my appt. without any acknowledgement!!! Luckily my friend realized and told her she would wait until I was done. The woman seemed put off by this.Had a bikini wax and she went so fast that seemed she missed spots. I politely asked if she could make sure to get some areas (we were talking a basic bikini wax here, not anything crazy and she just didn't put any wax down). She stated she had already done those areas. I wasn't going to argue but later checked and it was a waste of money as I am not sure what she actually waxed!!I don't know why they make you go to a different room for bikini and eyebrow waxing but they do. So you then have to get all your things and walk back out and get resettled. Poor layout and planning. But I do so, she does my eyebrows quickly. I think TOTAL even with switching rooms I was in there 12 minutes. She didn't even look at what she was doing which was witnessed by the fact that she took off half of one eyebrow. It was so uneven and horrendous. Plus, the other eyebrow still had hair everywhere which I then had to go home and tweeze (if I could get it, so could she!)She was rude, dismissive and did an awful job on top of it. A waste of money and time. Sounds like this unfortunately has happened before if you read the filtered reviews. Read Less

Decided to try The Face Place because they were running a Groupon Special a few weeks back. The place itself is cute, clean, and nicely decorated. It seemed busy with many people coming and going. I had a relaxing facial (1.5 hr) and pedicure (45min)  that were both very nice. The staff was friendly and attentive.On the other hand, a few of the clients seem slightly pretentious. Overall, I would go back to try some of there other services in the future. Read Less

Came here for my first shellac manicure ever (well, my only shellac manicure ever. I typically gnaw on my nails until they bleed - gross, but true...but it was for my wedding and so I treated myself to some pretty nails...). The place was immaculate and the staff was so pleasant and welcoming. My manicurist and I had normal conversation for the 45 minutes it took to make my hands look like a bride's hands should. And my nails came out perfectly - AND lasted 2.5 weeks, for a price quite reasonable in comparison to neighboring nail salons. If I could stop biting my nails, I would come back on a regular basis. Read Less

A great and wide variety of services reasonably priced. Atmosphere is fun, classy, relaxing and neat as a pin. Owner is a hot ticket and very knowledgeable, accommodating as well as a terrific sense of humor. She, and the rest of her staff, knows her stuff. Had my colors analyzed there. Worth every penny. Will return for more services and will recommend to my friends. Read Less

The Face Place is the place to go on the south shore for day spa services.  They are clean, fun and are always accomodating!  The best thing is that they are always looking for the "next level" to compete with Boston spas.  They have awesome eyelash extensions, and the new Shellac nails. Read Less