My friend and I came here for manicure /pedicures. My friend's experience was pretty straightforward and simple, but mine, not so much. I decided to try gel nail polish for the first time, and picked ... Read More
My friend and I came here for manicure /pedicures. My friend's experience was pretty straightforward and simple, but mine, not so much. I decided to try gel nail polish for the first time, and picked out a colour I liked. I wasn't sure about the process, but said I wanted that colour for my fingers and toes. When she started putting a completely contrasting shade on my toes, I explained I wasn't sure how it works and asked if the colour I picked would be going on top of the one she was applying. I feel like there was a lot of miscommunication, but she gave me an affirmative answer and continued on. When she finished, instead of going over it, or trying to clarify, she had me get up to start the manicure. I debated on changing the original colour I'd picked, as I'd prefer to have my toes and fingernails match, but in the end, I really didn't like the shade that had magically appeared out of nowhere to end up on my toes. I felt like things had been going well, but when I asked if I could find a colour that matched my feet, after a very confusing explanation that she'd picked a random colour because the gel would be more expensive for toenails (or something??), it became very uncomfortable and she was a bit more cool toward me. I had the toes hastily redone (only to be smudged and completely messed up pretty much immediately). My fingernails came out great looking, but the edges are terribly sharp and the polish feels uneven and like it might chip easily. I guess we'll see on that. I'm not sure if I was charged for the original mistake (basically for not being listened to multiple times), but for $78 plus tip, it was a really disappointing experience - embarrassing to me, and inconvenient to my friend for the delay to fix the mistake. I guess the 1 star is fair because the massage was pretty good at least. Read Less