Will never go back!! complete rushed mani/pedi, not relaxing at all!! The girl who did my mani/pedi talked about every person who walked in or walked out and stared at them with disgust! I used to go here all the time and changed salons. This place does not do nearly what my new place does and it's the same price, I even get a massage while I'm getting my manicure, not at this place!! . Service here is very poor, used to be much better! The only good thing about this place is the nailpolish selection. Read Less

Buterflies is an amazing salon with the most friendliest welcoming staff who welcomed me with open arms such a lovely bunch of people who’s treatments are worth your while the best lashes ,brows and nails you will ever receiveRead Less

Went for a fill, two days later my acrylic nail broke and polish chipped. Went back to get the broken acrylic nail fixed and instead of properly removing the acrylic nail, the woman tore it from my natural nail causing extreeme pain and damage to my natural nail, then they tried to charge me. Never going back. Read Less

New World has been my go-to nail salon for the past three years. The owners are wonderful and the service is top notch. My nails always look great and last for weeks. Oh and make an appointment if you plan on visiting on the weekend, the amazingness of this place is no longer a secret. Read Less

Amazing little place to visit! Abbie is amazing at her job my nails have been perfect every time and she has done exactly what I have asked! Libby is also fantastic at her job my brows finally have a shape! Very friendly and lovely staffRead Less

At first sight this salon seemed very nice because of the amount of happy customers but I soon became aware of the service quality. I went with my boyfriends daughter and she hadn't got a mani pedi since her semi formal over a year ago and was very disappointed with the service. She complained at first about how the manicurist rinsed the pedicure tools in the foot bath while she was still expected to put her feet in it. She also mentioned how the manicurist was very sloppy and inattentive with her feet, we actually discovered this morning a very large gash on her toe from the manicurist. As for the finger nails the same manicurist left empty space at the bottom and painted them too sheer. At one point while they were drying she smudged them and we asked for the manicurist to fix it and she did nothing more than attempt to pat it smooth with her finger and sent her away. My personal complaints with the salon include upon entering we were over powered with a very strong, chemically smell. I also found the manicurists very unfriendly and she did a very low quality job on the filing of the edges of my nails. But my daughter and I both agree that the color selection was very pretty and vast even though the service quality was quite questionable. Read Less

Well unfortunately my experience wasn't that great, maybe because I don't expent money in a gel? , was the answer from an owner of the place, Polish chip in less a day.... First answer when told her was, "maybe you go home and started washing dishes.... "What????? I didn't, second answer " we don't guaranteed regular nail polish" .... How, what????? Wasn't. After 1 day and is normal polish start came chip and breaking, was ridiculously all of the excuses, but not guaranty to save my nails from a horrible treatment as is the gel, then why they use for regular a bad nail polish and if they charge $17 including the tips, if for them those are easy, why they do not do free manicures with the regular nail polish? Read Less

First time here and having my nails done by Jenny. She's really nice and careful! Wasn't sure which color I wanted but she was very patient and helped me out. $47 for a gel mani and regular pedicure. Everyone else that was working also greets you and are all very nice. The place is very clean organized. Read Less

Had my nails done yesterday for the first time at butterflies they absolutely perfect Abbie is amazing very talented and so lovely the girls made me feel very relaxed like Iv been a costumer for years!! I will definitely be returning from now on thank you Read Less

I went in for a simple polish change. Worst polish job I've ever had. Not only was it to thick but you can actually see the different layers of polish on my finger nails. And I don't know if it was because it was end of day, but I was left under the dryer for 15 minutes before I got up myself and paid to leave (they were all to busy doing each others nails). I didn't think it was possible to mess up a polish change so badly. Read Less

5 stars for the salon itself and some of the manicures I've gotten, 3 stars for some of the others.  I've been here about 8-10 times and based on overall experience, I chose it over my regular local nail salon for a special occasion (brother's wedding this weekend).  Unfortunately the mani I got today was one of the 3-star versions... nothing that would make me go back inside to get it fixed or take it off, but not what I was hoping for. I've had a mostly excellent, careful and perfect manicures here, which is what made me decide to trust them with my wedding manicure. I always get gel here and it's $22, which is a few dollars less than most places. They don't cut corners on their equipment or supplies. They only have OPI, China Glaze and Essie gel polishes. This is a good thing - I hate how some places try to trick you into getting a cheap gel brand that doesn't last long by having all their selections on those plastic tabs by number. They have those at New world, but they also have a wall you can look at to pick from the bottles, and the numbers on the plastic tabs match the numbers on the traditional polishes so you don't have to guess. They have a really extensive selection (200+ colors) of OPI gel.  I never have to wait long when I walk in and everyone is very polite. That said, a few times I have made an appointment here (thinking that will get me a better technician or something) and been kind of disappointed. Once the nail tech was in such a rush to leave, she actually got out the door to her car before I did. Not a great mani that day. Today was kind of similar. I was in and out the door in less than 30 minutes. I'm sure some people appreciate that, but I felt the tech was rushing and the results are just not as perfect as I had hoped.  My nails look fine, but she didn't cover the tips with polish and I suspect the mani will be destroyed within a few days. That said, I have had some epically time-consuming manicures elsewhere that have also turned out to be not that great, so I don't know if there's any correlation. Overall I would definitely recommend New World to anyone, and I will be back. I wish some of the technicians would slow down a bit, but most are very good. In the future I'll try to get the name of the great ones and stick with them. Read Less

My number one spot & I tell everyone about them. Friendly, relaxing & most of all comfortable! They take the time to listen to everything you want, if you don't like it they fix it without hesitation. They do a fantastic job and they do it professionally , never once had a problem! I love my experiences there every time and I would highly recommend them to anyone! Read Less

Had my lashes done by Beth & nails by Mel and they are the best I've ever had anywhere! All the girls are so nice and chatty and make you feel so welcome! So happy I've found my go to place for my beauty treatments! Thanks girls xxx Read Less

Today is my first time visited the nail salon.I had my nails done with Jenny. She is very nice, very patient and carefully. She doesn't let me feel that she just wants get the job done, but she cares about every tiny details when she paint my nail. I will definitely go back and bring my friends with me. Read Less

I normally go to Boston, to get my nails done, but since I live in Billerica, I decided to try this spot. I made an appointment for Saturday 2/25 for a pedi and fill with John.  It was all great until he was doing my fill.  I asked him to do my nails a certain way and as he was filling them in, and he said to me that I'm very picky and laughed. I told him I'm not picky, I'm just very particular of how my nails are done. Then he said it again, when I asked him to make sure the acrylic on my nails is not thick. I was a little annoyed as he was saying that i'm picky very loud for everyone to hear. Then he said something in Vietnamese to another employee ( I think that's so disrespectful!) Anyways, I paid $63 for a spa pedi and a gel fill. Not bad.  I broke my nail on Monday night 2/27, it was my fault, I think, haha.  Anyways, I called John and asked if I can come in to fix it.  He told me it would be best to come in the morning, okay! I made an appointment for 9:30 today 3/1. He asked me if I would like him to fix my nail and I said yes. I walk in this morning at 9:30 and he's doing someone's pedicure.  John asked if I'm getting my nail fixed and that I can sit with anyone.  No, I made an appointment with you and I want my nail to be done the same.  He had an issue with that, and they were all speaking Vietnamese. UGH! I also felt embarrassed cause the lady who was getting her pedi done, I interrupted her.  John came over to fix my nail, and told me that he had this pedi appointment for 9:30 and me scheduled for 9AM.  I told him there's no way I would have scheduled an appointment for 9 as I had a meeting.  So, I looked like an idiot "walking" in late,and then asking him to do my nails. I told him this will be my last time coming here, he said it's ok. I was like yeah, it is, i'll go somewhere else. Then as I was leaving he said see you next time, I said no you won't. His face kind of  was in shock.  Top notch customer service goes a long way.  If you made a mistake admit it and don't blame it on the client.  They would have gained 4 clients, my family, but I wouldn't recommend. Read Less

I have been going here for about two years now and honestly at one point it was my favorite place to go. Sol was always very sweet and attentive. The place was always immaculate and the girls and occasional boy were  very friendly. Shoot it was the first nail salon that I knew to hand out little bottles of water which was a very sweet touch. But I do have to say the prices have gone up and the quality of service and kindness have gone down. Its more about the bottom dollar instead of giving clients what they ask for. Also the employee turn over rate is so high now there isn't an opportunity to find a favorite manicurist cuz poof in a few weeks you get told they are gone on vacation and somehow they never return. Honestly its better to spend your time and money somewhere that takes care of you and provides amazing services instead of treating you like a number or money sign. Its a shame too because they were incredible at one point not so long ago... Read Less

I have gone to New World Nails now since they moved to the Billerica location. I have gone to Jenny since day one and have had other techs in between if she was busy and I didn't make an appointment. I go to her because she knows how I like my nails I get in-grown toenails sometimes and she takes care of me and I do her. With all that being said if I go to anyone else my nails come out awful. Not filed right all different shapes and not taken care of. My toes have bad in-grown toenails and we're not taken care of. I will go to a different salon till Jenny gets back. I would give it a 5 star but everyone should be on Jenny's level. Read Less

Went today for the first time and was pleased. I had a regular pedicure and gel manicure. Place was clean, they were professional, and did a nice job. I'm reserving my 5th star until I see how long my nails last ... Read Less

I am brand new to this area and went to New World Nails for a pedicure due to the #1 Yelp review ranking. It was ok. The basic includes a scrub that lasted about 10 seconds each leg and a lotion massage that totaled about 1 minute. Definitely not a place to go for a pamper, but upon checkout I saw a menu of services that had hot stone massages ect. I would return to try something that has more massage.The Good: -Place was nice and clean. -Plenty of colors to choose from, pedicure turned out average.-Basic included scrub and lotion massage, albeit very, very short The Bad: -My particular massage chair didn't adjust forward or backwards and the incline so I was straining to have my toes reach the lady doing my nails and I was not comfortable with the lean of the chair. -I kept asking for my nails to be shorter and they never really got to where I wanted. -The top of my nails were in bad shape from me picking off old polish but were not buffed enough to smooth the top so I know the new polish is just hiding the damage.-I asked for a design, was never given examples so I just said maybe flowers with some lines. She attempted doing a design a couple times before she got it right, I almost told her not to worry about it...but I guess that it better than doing a bad job. Design ended up ok, just lines and random dots, examples to see and choose from would be better Read Less

Just moved to the area. Went yesterday  based on Yelp reviews. Mine is mixed. The owners  were very nice and the place is spotless. One tech started my pedicure and then Jenny finished (I wanted some nail art) and then did my gel manicure. I am very happy with the manicure and my nail art. The reason I gave this a three was because the first tech tore the skin around one toe badly, causing it to bleed. I still have a dried blood pool the next day. I will probably give then one more try. Read Less

I always have my nails done there and I have never been let down, I am such a perfectionist with shape, length etc and I have never been disappointed with these girls, they are all lovely and excellent at their job. I have had wax and massages done and again left feeling and looking great. I have tried other places and always go back here cos they are the best, very highly recommended xx Read Less