I happened upon this salon and happy I did.  Experience is lush and lux.  Front desk service is top drawer.  When was the last time you walked into a nail salon, and the person behind the desk got UP to greet you.  Really, it's worth every cent.  Their pedicure room is private and a very low key.  No cell phones, no loud voices.  Try it, you'll love it! Read Less

My very elderly grandmother frequents this place for pedicures and so just like last year I wanted to buy a gift card. I live in CA so I can't pick it up and one year I had it sent to her and it came weeks after Christmas even though I ordered it 2 weeks early. Last year I had it held there and they still couldn't get that right. She showed up for her appointment and they insisted they didn't have a gift card there for her. Ummm yes you do and I have the debit on my card to prove it. After lots more drama they figured out it was in the safe and the only person who could access it wasn't there. Since my grandmother loves it there so much I thought I'd do the gift card again. I called to see if I could again have one held there. I was told they "normally" do that but right now they have a lot of gift cards that no one has picked up so "it wouldn't be right". Excuse me? So other people not picking up their cards is my problem because.....? I said ok forget it then. Are you kidding me? Someone just refused to take money for their business? Ok that makes sense. Completely unacceptable and unprofessional. I couldn't believe what I was hearing. I've never heard of anyone saying nah, we don't need your money. But judging from the other reviews I'm not surprised. Read Less

I've gone here several times and each and every time the service is nothing impressive. And the cost is absurd. I got a manicure the other day and I was in the chair for no longer than 20 minutes. The "hand massage" was less than a minute per hand. I could have done a better job shaping and painting my own nails. Such a let down for $23. I finally felt compelled to write a bad review. Look elsewhere!! Read Less

Used to like the place and was a regular. Last time waited 15 mins. and was on my way to another appt. Nobody had the courtesy to tell me the tech was running late, or offer me another tech. I was told my tech was doing extended services for her appt. and never told the front desk. But, why is the front desk blaming the tech? Shouldn't they know. Finally, I was offered another tech to do a quick mani. She was nice, but it was not relaxing. They offered me a free mani next time, but I don't think there will be a next time. They rush here like crazy and nobody seems too happy. Their private room and booths are nice, but that's about it. Overpriced for what you get. Read Less

Wow. I made a big mistake coming here. I have visited the Peabody location where I had a great experience. Just moved to Beverly and saw this salon was 2 minutes from my house. I appreciated that they accommodated me for a walk in appointment that day. The place was almost empty but the nail tech was rushing like crazy. $53 dollars for an acrylic set... didn't do my cuticles, all nails uneven, my nails are bumpy because she didn't place the acrylic evenly or file the tops of the nails properly. My thumb isn't even covered by the acrylic nail!! Sloppy, I felt she was rushing to get me out and she didn't care what my nails looked like. Left paint on my skin, and because she didn't push back my cuticles, she left a space between the paint and the nails , it looks like the nails have already grown out. Even my fiancé said they looked terrible..for a guy to notice you know it's bad. I will never go back here again. I'm so upset that I decided to try somewhere new. Going back to DreamNails in Danvers on Saturday to get this mess fixed and never going anywhere else again. Read Less

I've been coming here for the last seven years, and always thought it was a reasonably-priced, great quality manicure & pedicure.  But the store has significantly declined in the last 10 months or so.  The store feels increasingly dirty and unsafe.  Also long waits, not getting the technician I signed up for online, and now the higher prices.  Today my $43 'pump it up pedicure' lasted under 30 minutes, not the 45 minutes it says online.  I can no longer justify the price.  I would rather spend time finding a new salon.  I won't be going back to Nails & Co in Beverly. Read Less

Longtime customer. Been coming here since it opened in the other location. Used to be great. Kind and professional employees. Management makes it clear that it's about the numbers of the people now, not about individuals. Last two times it was a rush job. Pedicure already ruined after a week. Last week I was ten minutes late owing to a medical appointment and they rushed me through... I acted hugely apologetic and grateful. They rushed me so much that  I was done a half an hour before I was originally supposed to finish! The whole time the manicurist was like I don't have time, I don't have time. Hardly relaxing. Relationships and long time customers should matter. Here they care only about serving as many possible. Not to worry. I won't be holding them up anymore. Too expensive for such an impersonal touch. Read Less

I have been coming here for manis and pedis with my daughter and friends for years. We have worked with many of the technicians. I would say out of 40 or so visits there was 1 instance when I needed to return for a polish fix but honestly those odds aren't bad for any business. It is clean, they use sterilized nail kits and the environment is relaxing. I don't think I have ever talked to an upset or disappointed customer when I was there. I can't imagine who is writing negative reviews. I am giving 4 stars because it is a tad expensive but I will keep going back. Read Less

The problem with this place is that the prices don't match the service. I started going before the price jump (I think that happened April 1) and the quality and service better matched the pricing. But with the price jump came quicker (and sloppier) pedicures. $53 for a decent, but not great pedicure (with tip) just isn't worth it. And at my last booking, I know I booked online with my usual person but somehow got a confirmation with a different tech. I didn't make a big deal out of it but it seemed odd to me. FWIW, pedicure is not the 45 minutes they promise - maybe 35 minutes max. So 35 minutes for the $43 "pump it up pedicure". Nope, place is just average really. Read Less

I honestly am shocked by the bad reviews!  I have been coming here faithfully for 10 years I would guess, and it pains me to go anywhere else....All I can say is if you have a bad experience, speak to Calvin or Don, they will most certainly try and make it right....The prices have gone up, but that happens in all businesses.... Read Less

I'll start by saying the reason why I tried this salon is because my neighbor's nails looked perfect, and I asked where she went... Nails and Co she said so I called and booked an appointment for a mani pedi at noon on a Friday. When I got there, they registered me (Pro-tip: this means taking your email now to spam you later so be warned) and told me to choose my colors and have a seat. The tiny lobby was filled with irritated women, several of whom filled me in on hair raising double booking stories that caused one a 2 hour wait.  It was 25 minutes past my appointment time when the receptionist finally called me but I was the first one out that group - clearly I was the lucky one. He walked me past many open private rooms and then delivered me to the pedicure factory - a row of chairs lined up on each side of the room and sheets of dark cloth draped from the ceiling between them so you could see all of the people across from you but not the people beside you (for what reason?). By now I'm concerned about how they manage time so as we walk I tell him I have to leave no later than 3... can he please confirm, before we start, that this is possible. He tells me he'll check, he leaves me standing beside the chair - no nail tech in sight - and off he goes. I am standing. Standing. Standing in the middle of the pedicure factory. All the bored customers staring. At me standing. Hashtag Awkward. Finally the nail tech comes, and she looks annoyed that I'm standing and I tell her why... I'm waiting for confirmation we'll be done by 3. Yes! Yes! she barks and then practically wrestled me into the chair. Never saw him again (But FYI - it was 2:45 when I left). She did a great job I thought. Nice relaxing chair with all the massage features working.  She popped me on the conveyer belt that delivered me to the next person to do my gel mani and did a really lovely job with shaping my nails.  I had chosen a nude color, she recommended a different tone and I accepted. But it went on so streaky that I had to keep pointing out repairs. She offered to keep adding more coats but the buildup was already looking silly so I declined. When I checked out, I already knew I'd have to have a polish change but I was startled when they told me the price of that simple service was $28!  I'll wrap this up by sharing that when I responded to a survey and relayed my experiences they offered me a 50 % discount on my next visit - but my experience had added up to a severe lack of interest in returning, even at half price. Read Less

I've been pretty disappointed in Nails & CO lately.  I've been getting a gel manicure every 3 weeks for the past 10 months by Nana.  Nana was recommended to me by a friend and she is AMAZING.  The prices at nails & CO were a bit too pricey to me, but Nana did such an amazing job on my nails and is a total pleasure to chat with that I kept going despite the prices.  However, I've been getting very frustrated with the email specials they send out because Nana is rarely included.  A few times a week they offer Mani/Pedi services at reduced prices, but never with Nana.  I don't feel comfortable seeing anyone other than Nana because they make money off commission/tips, but there is no way I would pay 5-10 more dollars for a service than someone else in the same salon.  I understand offering reduced prices for someone new or less booked, but it doesn't make me feel good as a long time and loyal client.  Unfortunately this means Nails & CO. has lost my business. Read Less

Sign up for the email and wait for a "deal day" whenever possible- the discount is worth waiting a bit.Typically able to accommodate large parties if you call way in advance (went with a wedding party once, they were great and had all 8 of us getting pedicures at the same time).Good service, great atmosphere, and very clean. Read Less

This salon is very clean and recently remodeled, located in a local strip mall with plenty of parking. The staff is very nice and the quality is consistent regardless of the person who performs the services. They are somewhat higher priced than other salons, but the atmosphere is very nice and relaxing. Read Less

I just left here with awful acrylics to say the least. Im a 17 year old girl who just wanted pretty nails for my trip to california and I did not get that. I've never been more upset about my nails in my life. I showed my lady a picture of the exact shape I want and instead of that I ended up with each nail being slightly different shapes and none of them are even remotely close to what I asked for. I will not be coming back here Read Less

I absolutely love this place. It's very clean and much closer to a spa experience than most nail salons. I always see Nana and she does a wonderful job. She's friendly and really cares about her customers. I always look forward to seeing her again. Read Less

I decided to write this review after reading several 1 and 2 star reviews, which has not been my experience here. I have been a Nails and Co. customer for several years, and began coming to the Beverly location when I moved up this way. While I am partial to the former Nails and Co. in Medford, this location does a good job as well. Pros: clean, relaxing environment, friendly technicians, solid pedicure and some of the techs give great massagesCons: pricier than some places, some equipment could use an updateAll in all, I feel this place deserves 3.5-4 stars and I will return. Read Less

Unfortunately I have to give one star, because it is required, I used to go here every two to three weeks for years, and was happy, then things started to change, feeling rushed during polish selection and during my pedicure, so I have been going to Miniluxe in Lynnfield, which is an amazingly clean, well run salon.  I did not have the time to get to Lynnfield yesterday, so I figured I would try nails and co one more time, Mary was my attendant, AWFUL pedi, rushed, and she was bored, today I have three toes already chipped, I have emailed and asked for a refund and haven't heard back.  Do not waste your time and money here! Read Less

I've been going to Nails & Co., for approximately 5 years in Beverly.  I've been going regularly as I've always thoroughly enjoyed my Nail Technician who is a wonderful person and is good in taking care of my nails.  The prices went up in services over a year ago however the level of service has decreased.  Recently my regular girl was on Vacation so I used someone else for the same services yet I didn't get a good massage or proper time, no scrub - total time for a creative spa pedicure and manicure was one hour - usually the pedicure would be at least 45 - 60 minutes.  Service has consistently gone downhill.  They used to have new polish collections displayed and for the last year and a half they have been behind other Hair/Nail salons in the area in having new polishes and a good selection.  For close to 2 years the Manager, Calvin has told me they were phasing out other brands to carry their own polish - that was at least 16 months ago and has never occurred - instead polish selection has been an issue, not only with me but multiple Customers and Employee's - everyone is always complaining about their lack of color.   About 10 days ago I requested an OPI color and was told they would get it - not the case.  When I complained about this to Management the attitude was unacceptable as they told me if I'm not happy with the polish selection, find another Nail Salon.  Clearly, they don't value long term Customers who've brought business regularly to their salon, brought additional customers and tipped generously and gifted the staff on holidays.  Reading Andrea's comments on Nails & Co., below,  I 100% agree as the place is looking old, beaten up and many times a pedicure station isn't working due to a chair or jets broken.  The walls in the private pedicure stations have foreign substances on them - extremely dirty.  Salon is starting to look old and dirty, yet prices continue to increase while product, service, cleanliness has decreased.  Too many Salons in the general area that are clean and better managed.  The main problem with Nails and Co., is Ownership and Management as they don't update.  They have a revolving door of personnel.  For the last 16 plus months, there are new people at the front desk every time I go (weekly).  They are unable to keep their help and they have lost many Customers and now they can add me to the list of lost Customers.  For better service, better attitudes and a cleaner spa, I recommend Beverly Day Spa nearby.  I have switched and unfortunately will miss my Nail Technician and hope she realizes the place is going downhill and works elsewhere.  I cannot go to a place that doesn't value their Customer's - sad that I will miss my Nail Tech but not the management of the Company. Read Less

Live yelping during my pedicure.  I've been a client here on and off for 5 or so years at least and despite seeing all of the other poor reviews, I've never had a problem so kept coming back when my preferred place was booked.Today was different - haven't been here in at least 9 months and BOY has this place changed.  Horrible and dirty looking polish selection, old and beat up equipment, chemical-looking "spa" materials for the foot bath.  Gross.I had to change chairs because the jets in the first one weren't working and kept falling apart and into the tub!  Felt bad for my tech, she was nice enough, although not by any means amazing and definitely cut corners right in front of me (and rushed through the rest of my pedicure after trying to fix the broken chair repeatedly).  I had a vibe she would get in trouble if she was running late - management here has always seemed intense.Used to be pretty nice and clean...sad.... Read Less

Didn't expect to see a picture of someone's foot on here but okay...classy.I have been coming to Nails & Co for almost a year now due to a friend recommending it to me and I have honestly never had a bad experience.  I do not get my nails done every 2 weeks like the majority of the women that come in here but I do come in at least once a month.The pedicures are absolutely amazing and much better than any other salon I have been to.  They always take their time and the massage is heavenly.  The pedicure rooms are a lot more private than most other salons.  There is a big pedicure room with 7-8 chairs that is completely separate from the rest of the salon, which I love because in most other salons the chairs are right in the middle of the salon where everyone can see your feet getting worked on.The staff is always very pleasant.  I usually don't request a certain technician, I usually just have whoever they decide to randomly assign me to and I have liked everyone so far.  The ladies always make sure you are comfortable and have a beverage.  I love how on time they are too with appointments.  I understand that sometimes things happen and they run behind with other appointments from time to time but even if they are only a few minutes late they always apologize for keeping me waiting.I think people need to understand that yes this is a pricer salon, and with good reason.  There aren't TV's or loud music playing, no technicians on telephones, and the products they use for their services are amazing.  I don't understand why people come into this salon without looking at the prices first and are taken aback when the receptionist tells them the price of their visit.  If you cannot afford to pay an extra $5 or $10 for a mani/pedi then you probably shouldn't be getting your nails done at all.The reason I don't go to this salon as often as I like, besides my insane work schedule, is because of the clients that come in.  The majority of them are so snotty and rude and I feel horrible for the staff sometimes.  I went in for an appointment with one of my girlfriends a few weeks ago and it was a very busy day.  As we were waiting a woman got taken in for her appointment and another woman who apparently had gotten there before her literally marched up to the front desk and exclaimed "I was here before her how come she got taken in first?!"  Ummmm are we in third grade?  My girlfriend and I had to stifle laughter at this woman it was very strange.  But I suppose this should be expected since the salon is right next to Wenham which is a very rich town and alas full of trophy wives who act like they are entitled to everything.I love it here! Read Less

What happened to this place? It's incredibly expensive and the pedicure is 30 minutes with minimal exfoliation and massage. This used to be my go-to place, but sadly, it's become a factory. And $40 is not cheap. I don't mind spending that much for a good pedicure. This is not that. Read Less

I left the salon thinking this was arguably the best LOOKING manicure I've ever received.  While I did not have the best experience at the salon, the manager and the personnel were very quick to remedy the situation and were extremely helpful.  They listened to my concerns intently and offered a free manicure to make it right. The atmosphere is very nice.  As someone who gets massages pretty regularly, the atmosphere here was definitely in the same vain, relaxing, dark, tranquil and peaceful.  The technicians spoke softly so as to not disrupt the other customers.  You can tell the manager really cares about his customers and wants them to have the best experience and leave happy. That's all you can really ask for in a business like this. Read Less

I really like this salon it's a lot nicer then some of the other ones around it is A bit pricey but I guess you get what you pay for because they do a very good job and you aren't blown away by alcohol fumes. Read Less

I am the queen snob of pedicures, specifically the massage portion, and all of the different products.I was leaving my car at a shop in Beverly and had a few hours to kill, so I wandered up to Nails & Co. It had been a few years since I'd been there, and I hadn't yet been to  their new location (still within the Commodore Plaza, now just closer to Not Your Average Joe's). Came in and asked for the mid-grade pedicure -- not the basic, but also not the premium, and upgraded the massage +15 minutes for $15. The front desk attendant used a walkie-talkie (yes, the place is that big) to call Nancy (I think...) and tell her what I wanted. I was sent to pick a color, and then brought to a private booth where Nancy got to work. Water was warm, massage chairs were good, and Nancy was polite but not overly chatty (just the way I like it). A second attendant brought in a tray of products, each in a small porcelain dish, and a hot oil mini-vase being warmed by a tea candle. Very "spa", very tranquil. Nancy got to work and did a great job. The "spa" portion of the pedicure was great: warm towels, a scrub, a mask, lotion, warm oil, and 20+ minutes of massage on each leg/foot. I told her the balls of my feet hurt from wearing heels, and she gave extra attention there. I was guided to a separate part of the salon to dry my feet, which was a foot-drying-only area (very cool) next to an electric fireplace. The whole place was dark wood and luxe accents...chic chic chic. Even though it cost me $60, I felt it was well spent for a once-in-a-while full-on pampering sesh. Read Less