This is home for me. My nail tech is Victoria. I love her with real love from my heart. She cares for my nails and toes as if they were her own. She takes her time and never rushes. The facility provides you a beverage and a choice of fruit or cookie with your visit. They take care of you. The owner brings in fresh flowers. Read Less

Ryan is awesome! Does exactly what I ask for. Doesn’t rush! I don’t get anything crazy but I am picky. He’s very precise and I appreciate that. I get a pedicure and pink and white sets. I only have to come in every 3 weeks because everything lasts so well. I never have to wait longer than 15 mins for my appointment but honestly that has only happened once when it was a later appointment on a Saturday ( super busy day) I understand, stuff happens. He’s typically on time. My sister referred me to him. He’s Worth every penny! The front desk people have always been polite to me. The place has always looked spotless to me besides some furniture looking worn out. Read Less

Get a new front desk manager! The lady that checks you in is rude and unwelcoming. She has the nastiest attitude with customers. I am a long time customer but will be shopping around for another nail shop in waldorf because of her. Get rid of her and I will return. Nothing bad to say about the technicians or the shop - 5star. The 1star is specifically directed towards the girl at the front desk. I am big on customer service. If I am spending my money (prices are not cheap there) than I want a pleasant person to greet me. Read Less

When you come - ask for Vina (with a V not a D or T) Her shaping and customer service is the ABSOLUTE best I have ever had here. And her actual work is just as amazing! THE best nail tech they have hands down Read Less

After both of my older cousins and my best friend told me how amazing this salon is, I decided to take a break from the salon I frequent in DuPont and come here. I was initially excited. They have an extensive polish color selection and complementary drink menu and offer fresh bowls of fruit with their services.I was assigned to Helen and liked her right away. I'm often chatty with my nail technicians, and she spoke to me the entire time. When it came to my color selection, she recommended that the one I'd liked would be too light and that she should paint a darker color under it to help it show. I was hesitant, as I stick to the same type of polish every time I get my nails done but I figured I was in a new (to me) salon so maybe I should listen to her suggestion. The color ended up not looking bad... but also not looking exactly like I like mine to. So I paid and left and told myself that I would end up liking it and that it would be fine. After about an hour or so I decided I probably shouldn't be trying to convince myself to like something that I paid for, and I went back to the salon. Thank GOD for the receptionist. I wish I had gotten her name so I could commend her customer service. She understood and basically told me that it was okay, it happens, she could tell when I left that I wasn't satisfied and that I could come back later in the week to have it redone as it was 30 minutes until closing time and no one was available to fix it. I went back on Friday, and explained the situation to the employee who greeted me. I then saw the receptionist who'd helped me previously and she explained what I'd needed. I was again set up with Helen. I was a little uncomfortable, as I could tell when I sat down that she wasn't happy about having to redo my nails. She didn't say hello, she didn't ask me if I wanted anything to drink, she didn't even smile. She told me where to sit and went to get her supplies. That part I understood and had actually anticipated. I wasn't under the impression that she would be excited about seeing me back but I certainly wasn't expecting the awkwardness. She let my nails soak in acetone and got up repeatedly to have conversations with her coworkers. They would occasionally glance at me, so I felt like she was discussing my situation while I couldn't understand what she was saying. That may or may not be the case, I'm just stating what it looked like from the customers prospective. When she sat back down, I tried to talk to her about how the past few days at work had been and she did answer me, but it was short. I didn't try to converse any more after that. When she was finished and she asked me if I liked them, I told her yes. Because she did them like I like them done, without the darker color under the lighter one. She told me that I should have said something the last time because it wastes my time and her time and the salons money for me to have to come in to have it redone and she wasn't busy when I came in today and that's why she fixed it for me. I told her that I had come back not long after I'd left and she told me she knew that already because someone else told her. I try to be empathetic when I come in and am serviced anywhere, because my job is hard too. I work in healthcare, and I have to deal with a lot of different personalities with a smile on my face whether I feel like smiling or not. Because that's how you deal with people when you're in a professional environment. I didn't need to hear about her wasted time or wasted money. Nor did I need to feel like I was an inconvenience while I was there. It wouldn't even matter whether or not I like my nails after she redid them, because I will NEVER be back at this salon. It was the worst experience with a technician I've ever had. She got up and walked away after that conversation, so I left her tip with the front desk and left. Read Less

I've been here 3 times and will continue to come back. Vivian was so nice to fix a disaster of nails that I had received from a previous salon. Ever since the first visit I continue to come back to her. I always feel welcomed, and well taken care of. Read Less

Yesterday was my first time here. The place was really nice and clean. The receptionist at the desk made sure I was seated right away. While seated I received a complimentary bowl of fruit and water as requested. Susan was very helpful finding the color of my choice. Once we got to the manicure part everything was good. I went to dry and I accidentally smudged my nail. I asked the receptionist to find Susan to fix my nails and she did. After waiting 10 min Susan finally came out and barely fixed my nail. It looked like it needed an additional coat. She walked away without saying anything. I thought she was waiting for it to dry and then come back and do another coat but no. Yet again I asked the receptionist for Susan. After waiting 20 min, I asked if someone else could do it. Susan finally came out and did a half way job. By this point I was set off because not one person apologized. Today my nails look like crap. You can barely tell I just got them done 24 hours ago. The heels of my feet do not feel smooth. Overall it was just a not so good experience and I would not recommend returning unless I am working with another technician. The prices are pretty steep but standard for the area. You would think my manicure would last at least a few days. Not a day! Read Less

My mother and i have been customers for about two years now. I actually started out with Nino and Jimmy back when they were working at Escape Nails Spa and I'm sad to say; but today may be my last time at this salon. I will not put up with disrespect from an owner, manager nor nail tech and Nino was disrespectful and I've had a feeling before that he thinks low of th customers; especially black customers. Read Less

I moved to Waldorf 2 years ago and started going to this nail salon. At first I enjoyed my experience and after several visits I decided to make this my "spot". Since then things have changed. My last few visits my nail tech has been discourteous, rough in handling my feet and eyebrows, and has generally just had an attitude of not wanting to be there. The first time this happened I just thought the nail tech was having a bad day but it happened the next time I went in too. What finally made me write this review was how they treated my mom when I dropped her off to get a pedicure. The tech was rough with her feet, never asked her what type of pedicure she wanted and just did the very basic. I'm not sure what is going on there but the customer service I have been receiving has not been up to the standard that I am use to and expect. A mani/pedi is suppose to be a relaxing treat and you shouldn't feel annoyed or irritated the whole time you are there. Since this has happened on more than one occasion I will not be returning to this nail salon. Read Less

Louis is by far the best nail tech I have ever I had in my 15+ years of getting my nails done. As soon as I walked into this place I almost walked out because I thought it was going to be way too expensive. The environment is amazing and the staff is beyond friendly and attentive. As you walk in you're greeted immediately. The look of the whole salon is so chic and classy it really takes you into a different element. The prices are a little higher for the area but you are definitely paying for the experience and the quality of the work. After the first time Louis did my nails I was hooked. I now don't mind paying a little extra for exemplary service. I have not experienced any lifting or breaking since I've been going to him. He really is the best. I have nothing but nice things to say about Golden Lounge! Read Less

This place is a scam the employees working there are not certified. Nino who is the manager there figured out away to cross train his employees without certifications. The receptionist is very rude also . Example how his it that the nail technician is the same person who gives massages but doesn't speak English. When I received the massage she didn't know what she was doing. ‼️Use at your own risk ‼️‼️‼️‼️‼️ Read Less

I was in desperate need of a last minute deep tissue massage and this place had time.  Price was fair ($80 for 60 minutes) and it was BY FAR the best deep tissue massage so have ever had.  My massage therapist was Chloe.  I will for sure be back. Read Less

Golden Spa Lounge is DEFINITELY 1 of the finer things Southern Maryland has to offer! If you want a professional manicure with a thoughtful and personal touch, ask for Peter or Tracey. They are the 2 best technicians Golden has on staff! They are knowledgeable and proficient in all nail styling techniques and will gladly assist in helping you select the 1 that is best for you & your lifestyle Read Less

BUNNY, BUNNY, BUNNY... I just gave you the best kept secret. I get numerous compliments on my lashes EVERYDAY, with most people wondering if they are my own. Worth every penny!! Christine @ the front desk is welcoming & so polite... great for my Sat morning appointments.5 stars bcos every service I've had so far has been top notch (lashes, mani & pedi) Read Less

As a business owner I am totally appauld with lack of service and care that I was shown. After a horrible pedicure by Jason I expressed my concerns and was offered nothing. I let that go and had someone else do my nails only for my gel polish to be peeling from the tips today. To top I off it's my birthday and I was working and could not make I back to Waldorf to be repaired. I paid $110 and decided to call to see what type of compensation could be made on my next visit and was told nothing could be done over the phone despite the receptionist remembering the complaint from yesterday. Just wanted to share some insight on the type of Customer Service you'll get at this establishment!!!! If you want your patronage to be appreciated take your business somewhere else!😡😡😡😡 Read Less

As a business owner I am totally appauld with lack of service and care that I was shown. After a horrible pedicure by Jason I expressed my concerns and was offered nothing. I let that go and had someone else do my nails only for my gel polish to be peeling from the tips today. To top I off it's my birthday and I was working and could not make I back to Waldorf to be repaired. I paid $110 and decided to call to see what type of compensation could be made on my next visit and was told nothing could be done over the phone despite the receptionist remembering the complaint from yesterday. Just wanted to share some insight on the type of Customer Service you'll get at this establishment!!!! If you want your patronage to be appreciated take your business somewhere else! Read Less

Paid $110 for manicure and pedicure decided on gel nail polish after 5 days the polished lifted off my nails. Then I was told 5 mins under dryer for toes..she checked my toes and said ok you dry. After getting home taking off my socks the nail polish was pushed back off nail because it was not completely dry! I gave 3 stars because the pedicure was awesome. After, manicure no hand massage. I was considering having my bridal party there but nope! Read Less

Awesome place..worth every penny. Great service and relaxing !>Ms Renea knows what she's doing she is the best massage ever I had ! M glad that I found good Massage tech thanks you renea for wonderful job. I will definitely be back with renea Read Less

Nails came out nice. But was very disappointed that I was not able to use gift card because they didn't have a it is n file so wouldn't let me use it and contradict them self on how they keep it track. Read Less

On 2/9 Cindy did Dip Nails. They were bad - bumpy and not shined. Jimmy & Nino fixed them. But I was there 2 1/2 hours. I paid full price plus tip. Nino said he would take care of me next time. I went today. Tracy did a good job. Nino took $5 off my bill for my inconvenience. I've been a loyal customer for 3 years. Nino was rude. I'm done. Read Less

I was a customer for about a year. But, today, the manager was extremely rude, racist and ignorant. The nail tech Lizzie did a fantastic mani/pedi job. Lizzie asked me if I wanted to pay before she polished my nails. I said sure. But then I discovered that I did not have my cc with me as I had left it in the pocket of coat last night. I called my son to check the coat closet at home to be sure my cc was in the pocket and then bring it to me. Lizzie suggested that he just take a picture of it front and back and send it my phone. Cool!Lizzie starts to polish my nails. My son said he couldn't find the coat which made me remember that the darned coat was actually in the car. Now all I need to do is retrieve my credit card from the car! Yay! So, Lizzie finishes up my nails and moves me to the drying station. A few minutes later a white woman that works for the salon (who I assumed was the manager) comes by and she tells me that I will need to leave something inside when I go to the car. No problem I said. Once my nails had dried, I went up to the front of the salon where you pay, left my coat on the chair and started to go to my car to get my cc. At that point, an Asian man nastily says you have to pay. Just then, the white woman that I spoke with re the situation came up. So, I said talk to her and pointed to the white woman. I also pointed to my brown suede coat on the chair said I'm leaving this here and I will be right back. As I walked out, the little Asian man came running after me with another Asian man. He began yelling at me stating "I am the manager" and you must pay. I kept telling him that I have to get my cc from the car. I even asked him if he wanted to come with me to the car. He then said he was going to call the police.I gave up trying to talk to him, went to my car, retrieved my cc, came back and paid for my services. It was a degrading, embarrassing and upsetting experience. I will never, ever patronize this establishment again. Read Less

Received a gift certificate to this establishment for my birthday and I thought why not let me give them a second chance (wasn't impressed my first time around btw). This place to me in my opinion is not what I think of when I need some quiet, me time. They have about 15-20 employees and it's been always packed these few times I've been. Now on to my experience... My friend made an appointment for me a week prior with Jasmine for a Friday evening @ 7pm (gel mani). When I arrived at 7pm I was told by the receptionist that Jasmine was still working with another client and would not be finished for another hour. Being in need of a mani I decided to stay as the receptionist reassured me that she would find someone who was good and wouldn't 'set me up'. I should've left right then and there. She calls over Kim and I follow her to her station. She was OK as far as trimming etc but polishing is NOT her area. It looked as if my son painted my nails. I should've given my gift certificate to someone else and stuck to my usual spot, but this is what I get for being nice. To top it off, I go to pay and the gentlemen at the desk says $40!  $40?!  For what?! Where I normally go is 100s better, way quieter, way more personal and they're $5 cheaper.  This place is a rip off!  It's only been 3 hours and my thumb is already wrinkling like wth! Pics don't lie! NEVER AGAIN! Read Less

I recently went in for a gel full set w/David he was very short and rushing me in deciding a color also his work was rushed as well and no social skills. As far as his work filing is off some nails thicker than others (The shop wasn't crowded so I don't understand his behavior) ANYWAYS!!!!!Vivian is awesome with the eyelashes though :))Takes her time and looks very natural. Love her. I'll be going back for her service. Read Less

I was in the area and saw this place as I was driving back to Baltimore. I had just got my hair done and was in need of getting my eyebrows done. I usually get my eyebrows and my nails and all dolled up for special occassions. I never had a place to call home for my eyebrows, but I am so impressed. The 5 stars is soley for the end result of my look, because I don't feel like I could adequately judge their service without getting my nails done. When I walked in I was asked what may I be helped with. It's not the greeting I would start with if I owned a business, but bluntness doesn't upset me. I said I wanted my eyebrows waxed and I was asked to have a seat. After a minute I was directed to have a seat in the next room. A woman came from around the corner and went to work on me. I wish she would have introduced herself. She asked me where I get my eyebrows done and made small talk about New Years plans. She finished with me in about 5 minutes. My eyebrows were sharp and looking amazing!! I loved how she kept my arch and thickness. It cost me $15 and I gave a $5 tip. What impressed me the most and left me feeling WOW is that I had no irritation from the waxing. I was red at first, but that subsided. A big reason why I hate getting my brows done is that my skin is so sensitive and gets irritated quickly. Sadly, I don't see myself driving all the way out on the regular just to have my brows done, but when I have a special occassion to attend I may just find myself out in Waldorf for a spa day. Read Less

I've never been to this place... was planning to book an appointment but after reading some of the reviews a lot of very good and others not good at all. I'm concerned! The comments about the owner being a racist and the disrespect by the employees, in my opinion why are we supporting this type of behavior? If you know that others of color are being treated this way although you have not experienced it, seems to me that we need to send a message. I will not be going based on the disrespect that others have shared. Take this seriously ladies ! Speak up snd speak out..... Read Less

BLACK WOMEN BEWARE!!!!Please proceed with CAUTION!  Do not support this business!While receiving a service at this business, I witnessed an interaction between a customer and management that will prevent me from ever returning. In what seemed to be a rather simple issue for the management to resolve, they instead chose to speak to her with utter dis-respect.  The owner Nino himself spoke for everyone to hear that he did not care about the customers concerns "You people" always come back!  He the waved his hand in her face to dismiss her.No sir, "we people" will not always come back.  The salon makes a half decent attempt to provide an aesthetically pleasing environment, but the RACIST dis-regard for customer satisfaction, rude behavior and utter dis-respect that I witnessed will prevent me from ever spending another dollar in this establishment or any other business that does not value me or my community.  Please share, please beware, and please do not support this business. Read Less

I have been a long time customer of The Golden Lounge Nails and Spa.  Unfortunately, after a ongoing decline in service my patronage of this establishment ended today forever.While perhaps one of the best technicians in the business remains employed there, due to the disrespectful treatment of the owner and his clear position on the value of his customers, particularly his customers of color, I will no longer spend a single dime of my money at this business.I am disappointed with the handling of the situation today as it was one in which a true business man and one that recognizes the value of customers could have remedied in a very simple manner, he choose to be both rude, boastful and dismissive.  I have been a client for years, bringing my entire family for manicures and pedicures every 2-3 weeks.  When I calmly attempted to discuss my issue, he dismissed me and informed me that he does not care how I feel, he knows I will still come back.  His exact words were "You people always come back".  Well, this person will not be coming back.  For anyone reading this review, I encourage you to not support an establishment that does not value the members of the community it serves. Read Less

Pretty good spa for nails and brows. I've had two massages here and they are just okay. The nail services are really good! Anything you can think of they can do. I get SNS on my nails and live it. I also enjoy the complimentary beverages and fruit. The have teas, smoothies, juices and more.  Depending on the tech I would give a 4/5. The front desk service is just ok. Techs are nice. Read Less

So I've been coming here for a few months and thought it was time to write a review.The positives... its very luxurious compared to other nail salons in area. It has more of a spa feel, since they do offer many services.  The do offer you a drink (wine , smoothie, etc) and a bowl of fruit when you begin service. They're motto on a sign is that if you feel your service is rushed to let the manager know, basically the idea is a dollar per minute of service, so a $40 dollar pedicure should take 40 minutesI also like that NEVER has someone asked me 4 times if I want my eyebrows done like at other places.The not so great...today I had to go back because 3 of my gel Polish nails chipped completely. I was bummed because I got them done for my bridal shower and the very next morning 2 nails had chipped tremendously. I will say I just went in to get the chipped nails fixed and there was no charge.I've had amazing pedicures and I've had someone cut my heel open.  I think it depends who you get. Read Less

I don't put polish on my nails and probably never will, but I do like my spa treatments. I drive about 50 min from my home in Calvert for consistently excellent service. I typically go in early on a Saturday or Sunday and it's usually a last-minute decision. When I call to make the massage appointment, I always ask for Lizzie. Like the rest of the staff, she is helpful and always good humored, so that alone makes it a pleasant experience. The massages are affordable and there are a variety of extras available. I can always count on Lizzie for a wonderful massage, with the exact level of pressure that I prefer, in a comfortable and clean environment. Moreover, I've called to make an appointment on a couple of occasions, and they work with me to book a time where Lizzie can make her way in! I'm pretty sure she has come into work [early] solely for the purpose of my preference, and for that, I'd say that the service is outstanding. The value for such prompt, quality spa service just can't be beat. The prices are far lower than what I'd find in DC, and the end result is just as good. It's a warm, relaxing and inviting ambiance; the sound of trickling water can be heard from any corner. The extras are great, too! I've had snacks, red wine, Thai iced tea! If you're looking for a massage, body scrub, facial, eyebrow wax or other spa service, I highly recommend this place. Read Less

AWSOME SPA!  I came to the shop on a humble really late in the evening after 830.  Although it was this late hour of service was excellent.  I had my eyebrows done and a pedicure Ryan.  He's the shhhhiiiiiiiiiiiiiiii.  This was my 1st visit but he's my new pedi guy!Fresh fruitSmoothie Wine or water All complementary with serviceMoney well spend Tips are cash only but ATM inside Read Less

This place depends on who is doing your nails.  The first time I went Jace was great brought me fruit, wine, and the foot message was great.  After raving about this place I even brought two more people on my second visit.  The owner started arguing with a customer in front of everyone it was really nasty.  I brushed it off as having a bad day. After getting my nails done almost 8 hours later my nail polish started to come right off.  Basically the entire nail polish just popped off as if I had acrylic nails.  I called the salon they told me to just come back when you can to get them re-painted.  At day 2 I had no nail polish left on either hand.Day 2 I finally was able to come back to salon, the front desk person was not there at the time.  The owner asked how could he help, I explained the situation even took pictures over the 2 days.  He told me there is no way that this happened, not in his 20 years has this ever been seen.  Then he waved me off with his hand saying he was done, I could go away.  The owner is lacking  customer service.  I've witnessed him react badly to someone else and also to myself.His front desk staff member did come back to the desk, I asked if she remembered speaking with me?  She verified with the owner that I did indeed call alerting them that this was happening with my nails.  Although his front staff is excellent, I'm never coming back. Read Less

Drinks and fresh fruit taste good, reasonable pricing for brow wax but everything else is overpriced for a mediocre nail job and not so good customer service. I always feels pressured into paying more money for a service I don't want. My nails aren't all that and i honestly feel like it's not worth the money. Read Less