I usually go somewhere else, but thought I’d give this salon a chance. This salon gives off the appearance it is top notch, always well staffed and very nicely decorated. This means nothing if the customer service isn’t great. They are lacking on their ability to handle problems and errors. If you go and are lucky enough that everything goes smoothly, you have nothing to worry about. If anything goes wrong or you are discontent do not expect them to resolve the issue in a friendly way. They recommended I come back on a different day to resolve a problem with my pedicure. When I came back the manager joked with me about the issue and asked if I was sure it really needed to be corrected, because on second glance it didn’t look too bad. Why would I have wasted my time to come back in if not to have the issue resolved? It was at their offer to fix the issue that I even agreed to come back. It just rubbed me the wrong way. They asked me what day and time I could come back, and so after arriving they led me to a pedicure chair. The employee I worked with before was talented and a nice person, so I asked if she was available. After showing me to a seat and wrapping my toes to soak in polish remover no one mentioned whether or not the girl I had worked with before was there, but I never saw her. Another customer came in and was sat down next to me and her toes had also been wrapped to remove gel polish. Another ten to fifteen minutes past when someone sat down to begin to work with her and remove her polish. Finally I asked to speak with a manager and they said someone would be right with me, that my polish needed longer to soak. Upon removing the foil and cotton my polish was almost completely off my toes. I paid $70 for a pedicure to be treated that way? It should be a priority to fix an issue for a customer and they shouldn’t be treated any differently than the customers you didn’t make mistakes with. I find myself very disappointed and won’t be coming back. Read Less

This nail salon is very clean and organized!! Everyone in there is super friendly and make you feel comfortable! They each take their time to make sure your nails are perfect in shape and color!!! Not to mention all the cool designs they can actually do!!!! Bring them a picture of anything and you will walk out with nails better than the picture!!! I highly recommend this salon! It’s well worth it! Also, the prices are great!! The tech is really really amazing at doing nails! She takes the time and dedication to make sure your nails are as amazing as you want them!!! Read Less

PISS POOR SERVICE AND VERY UNPROFESSIONAL! If I could give no star I would! I called to make an appointment with the owner Ivy! She told me to come at 5pm. I called back because the website stated that they closed at 5. I was told "yes she will take you at 5". I got there a little early to be sure that I made my appointment, as I didn't want to waste anyone's time. She was clearly upset that I arrived. I planned to just sit quietly until she was ready. She stated " I told you 5", very rudely! I asked her "would you like me to leave". She rolled her eyes. I WILL NEVER SUPPORT THIS BUSINESS AGAIN!!!!! AND ANYONE THAT ASK I WILL LET THEM KNOW OF THE RUDE AND POOR SERVICE GIVEN IN THIS ESTABLISHMENT. Some of the staff clearly have a problem with people of color and it comes across in their service, especially the so called greeter at front counter. She clearly had no intention of honoring the appointment that she made with me. Is this a business owner or a child? NEVER AGAIN!!! Read Less

I got a manicure done by Lisa yesterday. I am so impressed with everything at Rogue - From the staff and service I received to the cleanliness and style of the salon... It was all fantastic! I will definitely be returning here. Read Less

They have limited colors. The lady that had me was ancient so I have cuts on almost every finger and I had to micro manage to get somewhat of what I wanted. I'm in pain and I'm pissed and spent way to much money. I tried to tip w my card and they said me pay money to get cash put of the atm to tip them too.....never going back Read Less

This place sucks. They were pissed that I only wanted a gel manicure instead of SNS. To remove my current nails they barely soaked and then buffed them with a drill until my nails were hot and in pain. The gel manicure I got was terrible and chipped within a few hours. And the kicker; they charged me OVER $50 for a gel mani. Never again. Read Less

The space is so beautiful and inspiring, a d then you get to the amazing staff and services! I had an amazing facial, and they were so helpful about skin care that I had a whole new routine! Fantastic place and people. Can't wait to get back! Read Less

Completely horrible experiences the two times I went don't know why I gave them a second chance last time was in there for 3 hours for a full set the guy did them and obviously didn't know what he was doing so they had to rip all of my nails off they didn't even soak them and made him learn how to do an acrylic nail on himself while I was there as he laughed about it they didn't give me any discount what so ever wasted my time and money and my hands have never hurt so bad before in my life never go here Read Less

I am in love with this place! Cheryl was so helpful and my foundation matches perfectly. She recommended a skin care routine for me as well and I couldn't be more impressed with her knowledge and expertise. The price is great for the quality you get! I'm definitely a married customer! Read Less

I was in town for the weekend and my girlfriend spoke highly of the nail salon and convinced me to get my nails done with her. It was horrible mistake. I asked for chrome nails and it took a team of six to finish my nails over three hours. Mind you, I had press on nails before getting there and the owner talked on me on how poorly I was taking care of my nails and pushed me to get nails done correctly. I agreed to get chrome painted on my real nails. First the nail tech was aggressive with my nails and filed my nail so low that she was began cutting my skin. It didn't help that she didn't know how to get the proper chrome I wanted neither because it took two FaceTimes with another nail tech and three tries of painting and removing the polish before getting it right. I have never in my life experienced such a terrible experience. They offered no apology for taking up so much of time but instead we exchanged stare downs as I left. The men know how do nails better than the ladies. Try not to go here if you can help it. Read Less

I wish I could give a rating of 0 stars.  On my first visit, I received an awful pedicure- my nails were clipped too short, the tech didn't listen or didn't understand me when I explained how I wanted my nails painted, although it was pretty simple.  And the polish was either old or he applied it too thickly because even after waiting 4+ hrs to put on shoes, it smudged and was dull.  However, my lash extensions looked nice and because the extensions were clusters of 3, it was cheaper than other places.  So I kept going to Ivy, the owner and only one who knew how to do them.Ivy was routinely late, typically by 10-15 mins.  It was frustrating...but again, she was the only one I knew of in the area that provided the 3-cluster extensions and they can't be mixed with others. But then one day, I called in advance for a fill in before something special- my husband's surprise 30th Birthday party.  Ivy convinced me to come later than I was initially comfortable with but she works limited hrs and said it was the only time she had before the party and she PROMISED I would be done in time.  I arrived a couple mins before my appt time and before long, Ivy came up front and told me it would be 10 mins before the room was ready...  It was not ideal but at first, I was relieved it was only 10 mins.  But then I sat for 15 mins before Ivy returned...  She told me I could go back to the room but when I got there, there was another customer with a service still in progress.  However, the tech working in there said I could come in and lay down on the 2nd bed.  I did but Ivy never came in.  Eventually, the other service going on was finished but Ivy STILL had not arrived.  I checked the time again and saw that it was 25 mins past my appointment time.  I got up and looked out to see where Ivy was...she was up front chatting with some other clients.  As I walked up, I could hear it was nothing important, just pleasantries.  I waited for a gap in the conversation and told Ivy we'd run out of time (I'd now been there for a half hr) and without even an apology, Ivy let me leave.  I called hoping Ivy had a business partner I could complain too...but she answered the phone and told me she was the sole owner.  Ivy tried to excuse what had happened by saying there was nothing she could do because someone else had been using the room...  But for one thing, there were TWO beds and ample space for two services.  For 2, when you book an appointment, it is the job of the provider to make sure that they AND the space/materials needed to complete the service are available.  EVERY other salon I have visited has had a computer system or appointment calendar to make sure this type of thing doesn't happen.  As the owner, Ivy has NO excuse for something this basic not being in place.  Thirdly, the other service completed...Ivy was there...half the time she left me there, she was simply socializing in spite of the fact she KNEW she was running late and I had plans to get to.I had to attend my husband's party and see everyone we knew with straggly, old lashes that looked awful.  It was worth the time waiting for the remaining extensions to come loose and worth the money to see another provider who offers a higher quality service and far better customer service!!And a side note- Ivy had tried on several occasions to get me to let her take over doing my nails.  The reason I never let her was because on one of the first occasions I visited, I listened to TWO different clients complain loudly about how poorly their nails were turning out and Ivy did little to accommodate them. Finally, they have an ATM there and are REALLY pushy about trying to get you to use it (and pay double ATM fees) to pay for your service and tip in cash.  Obnoxious!!GO ANYWHERE BUT HERE! Read Less

I have been coming to this place for more than 5 years. Within the 5 years I've had 3 bad experiences however I decided to go back. The first time the nails tech his name: D/S or D\L was upset bc one of his colleagues told him I was getting a services that I was not getting. D/S or D/L got upset and started being really rough with my nails. I left the shop for about 6 months then came back...The second time was when nail tech name DAISY... I usually always go to her. I saw she had another customer I asked her was it ok if I waited for her she stated and shewing me away with her hand "no go to someone else I'm busy with my customer" as if I wasn't her customer as well. Then finally today I went to the shop bc my card was charged twice $81.00. I spoke with Ivy THE OWNER earlier in the week and she asked me to wait for the transaction to post which is understandable bc sometimes the transaction can come off. I waited until today called her back to let her know that the money was taken out of my account twice. She asked me to come to the shop and I did. When I got there she acted as if she didn't want to deal with me then I sat and waited patiently then she stated she couldn't do anything today by it being Saturday she had to call on Monday. She also stated  I was only charged once. When I proceeded to call my bank she then asked for my bank card and placed the money back on my bank card. No apologies or anything... I spend more than $100.00 twice a month there receiving spa plus pedicure, and  gel fill in. There customer service is poor president trump need to send them back to where they came from. I know I shouldn't say that and I'm not even a trump supporter but I'm highly upset that I was treated with such disrespect and with no empathy. I can never ever give them my money again!!!! PLEASE DON'T  SUPPORT PRO NAILS IN TIMONIUM MD. THERE AWEFUL TO SAY THE BEST ABOUT THEM!!!! Read Less

ROUGE is a lovely space and everyone is so warm and kind. Myranda threads my brows and she is a genius-- beautiful work and she somehow makes it nearly painless. I regularly get compliments on my eyebrows & I've never been so happy with them. I drive in from Detroit and it's absolutely worth the trip. Read Less

Stay away from this place! I went here on Sunday to get a quick color change on my finger nails since I was pressed for time. I expected the same quality and treatment I would get if I were getting a full mani and pedi - this is not what I received. They obviously treated me like my business was not worth their time or customer service since I wasn't a high paying gel customer. Because of this, they gave me a much older man to do my nail color. He did a terrible job and was very slow too. He got polish all over my hands and fingers. When he asked me how it was I told him it was messy and he needed to fix it. He got angry and got up and huffed away. Only then did they give me someone who knew how to paint nails. Did they apologize? No! She instead tried to tell me that since I didn't get a full manicure and cut the cuticles it was harder to paint my nails properly. I told her how ridiculous that was, and that I get my color changed frequently enough without any problems. A service that should have taken 20 minutes max took me a full hour since they had to do it twice. Overall this place is unprofessional, disrespectful and pretty full of themselves. I will not be back, and I suggest you take your business elsewhere. Read Less

Favorite place for all mani/pedis/waxing! Been coming here for nearly 10 years. I drive from downtown because it's my favorite place! Excellent service, solid core of repeat staff, always happy with results. Read Less

Best nail place in the area. I have been going there for over 3+ years. Amy does an awesome job and even in a pinch I won't go anywhere else. Shop is clean and they take pride in keeping it that way. Always a pleasure to go in. Thanks Amy! Read Less

I recently moved across the state and am no longer near Ferndale. After much frustration with no success, I sent The Rouge ladies a message asking if they were able to give me any guidance on how to find a salon that doesn't have all the toxic fumes (aside from the fact that I'm pregnant, it's just not great to be around!). Cheryl replied within less than 24 hours, saying that she would personally search around my area for a place similar to Rouge! She got back to me as soon ...as she found someplace (after calling the salon herself), and told me to let her know how it was so she could put it on her list of recommendations when clients travel out of town. I am 100% blown away by their level of customer service- even to those who are no longer in the area! I was concerned there would be a conflict of interest, and she said (and proved) that it absolutely was not. As a client of Rouge, I highly recommend them for their attentiveness, atmosphere, and level of service. As someone who moved away, I recommend them even MORE now because of how they treat everyone who is looking for a similar Rouge experience. They have set the bar at the highest level in all respects! Thank you SO much! <3 See More Read Less

My nails came out so amazing! They have such an impeccable service here! Really making my nails look perfectly shaped and wonderfully designed! Not only I was able to feel very relaxed and comfortable inside their salon Read Less

Very, very clean. Santized everything every step of the way and even helped me pick out a color for myself. Louis did a very great job! Wonderful salon with a SO many colors to choose from. A little pricier but I would have no problems paying because of the customer service and cleanliness of the store and instruments Read Less

Disappointed today. I've been coming here for 8 years. My daughter and I came to get a pedicure and it was the first time ever to see customers turned away because the owners and staff took off for the Holiday they only had 2 people working. Close down for the Holiday if you can't serve your customers! Read Less

Used to be a good place, but the arrogance level has gone through the roof.  Some of the staff (I'll leave their names out of this review) talk and laugh about the clientele while doing their nails (I realize this probably happens at other places, but at least at other places they try to hide it!!).  Ugh.  Plus my toenails got fungus after getting pedicures here. Read Less

Terrible customer service! I went in to have a pedicure (milk and honey) and a S&S manicure. I received my pedicure and then told I would be taken care of in 1 minute for the manicure. As I waited the man who was assigned to do my manicure sat at the table next to me and began a new manicure on a woman. In the meantime my nails were wrapped (during the pedicure) in excess of 30 minutes and I could do nothing with my hands. I told them I had to leave as I had another appointment and I was told it would be just a few minutes. I said no I had to go. At this point the manger Ivy said well if you want a specific time you should have made an appointment. To which I said, Ivy you know very well that I have made multiple appointments with you and I still wait 20 - 30 minutes. At this point we agreed that I would return at 6:30 PM to complete the appointment with Ivy. When I got there, Ivy was not at her station and when she came out at 6:35 she said she still needed more time. At this point I left. I will never waste my time, energy or gas to support this business. They care nothing about their customer's time. No thanks!! Read Less

I've been coming here for a year now, and today my experience was bad. The place was not crowded. I asked for a mani pedi. Lady asked if I wanted callus treatment, I said yes but when she started she started looking around like somebody was coming through the door. I was like hmmmm. Then she barely touched my nails, so I canceled the callus treatment which was $35. She was disappointed, but that's not how I'm usually treated. Then the guy that was doing my gel manicure had an... attitude with me. He was very rude. I usually tip, but today was real crazy. I've never been mistreated before. He snatched the paper flip flop off my feet. I've had him multiple times, so I was so confused and offended by his reaction. I won't be back after this incident. Then I looked down at one of my finger nails and it has a bubble in it. He saw it. I know he did. Very disappointed. See more Read Less

This uses to be my to go spot until today. Service was aweful. Pedicure was fast and my gel manicure was a very rude experience. Seemed as though he just had an attitude. Snatched my paper flip flop off and was so rude. No way to treat people that tip. Of course a tip was not received. Never coming back. The worst experience! Read Less

DS did my manicure and pedicure and my nails look so awesome. This was my first time going to Pro Nails but definitely won't be my last. He took his time and never drew blood when trimming my cuticles which was always happening at the other salons. Very clean, great staff and nice chairs! Read Less

I have been going to Pro Nails for many years and have never had a complaint until today. First, it was very busy, perhaps to this weekend being a big prom, wedding weekend. In the past, even when the salon was busy, the technicians took their time and didn't rush........but not today. Amy did my nails, was distracted the whole time, and telling another customer she would be with them soon. I was rushed through. Never had a full fill and color in 25 minutes. Color isn't even on nails. I believe a 3rd coat should have been put on, but I was rushed out too quickly. I'm disappointed and hope this doesn't happen again. Read Less

Finally, I found a nail salon where the staff knows what their doing plus they only use professional, name brand products. I received a fabulous SNS manicure and my nails look natural and beautiful. My cuticles were trimmed without drawing blood. My technician Peter was great. I've gone to many Asian-run salons, About Faces, Spa in the Valley, Renaissance Spa, Images Is Salons, but this was the best service I received. Finally, I found the real deal. Salon was clean, nice music playing and very friendly staff. You've earned a regular client! Read Less

After literally running out of another nail salon (it was that scary!), I Googled and found Pro Nails. Louis has been doing my nails ever since. The shop is always clean and there is plenty of staff so no waiting. Appointments are not only taken, but are honored. Very professionally run! Read Less

My boyfriend surprised me with a pedicure here. It was very efficient and fast. I don't have anything negative to say about the pedicure experience. It was a good pedicure and my toes came out great. The prices seemed expensive to me and there was this manager guy who kept staring the staff down as if to hurry them up--I didn't like that. The decor is pretty and they were super busy for a Saturday afternoon. Typical run of the mill salon. They offer you a drink and it was clean. I have nothing bad to say, but nothing great either. Read Less

I'm at the shop now.. I came in with my little girl, they said our chairs are ready to get our feet done but yet I'm almost done and my little girl is still waiting for someone to come do her feet. If they call the both of us to start our feet then they need to do both our feet together. I ask the girl that seated us when someone will come to do my daughters feet she keeps saying 2 minutes... I'm getting upset but don't want to leave without getting her feet done!!!! This is my second time coming here and being treated unfairly...I'm done with this place they will never get my money again!! Read Less

When I first walked in, I was greeted and that was okay, but when I asked for the services, I was immediately told of the prices. I said okay and began. Throughout my services, I was reminded of the prices, I kept saying okay. No one else was reminded or asked of the prices, but I was. When asked for payment during the services, I gave my card and proceeded with the process, she comes back and yells CARD DECLINED. I said wow really how so? She said your CARD DECLINE, I said I'm uncertain how but okay and gave another card. She hesitated taking it. I said what's wrong, she took her time coming back and then said oh your card worked, as if it wouldn't. I said how many times did you run it, she didn't respond. When I checked my account, everything was still there. I'm unsure if she assumed I didn't have it due to other reasons, but she never questioned the white ladies that was there. Read Less

Such an awful experience!! Went in for a pedicure & didn't really care for the treatment given by the slim Asian man. His peer next to him did such a thorough job, while he rushed & didn't even apply cuticle oil nor did he buff my nails thoroughly. When asked if I was happy with it, I told him not really. He asked why & at that point I was ready to leave. I walked over to get my toes dried & he asked for my card. He asked again why I was g happy & when I proceeded to tell him that he wasn't thorough he grew angry & belligerent. As he walked away. He started speaking his language angrily & then turned back & slammed the credit card on the counter & said he would not charge me. For five minutes he spoke his language angrily & said I could see someone else when I went back. I Will NOT be back!!!!!!!' I repeat, I will NOT be back. It was humiliating & embarrassing!!!! Do yourself a favor & go to Vibrant nail bar just up the road towards Towson. Great customer service & they serve wine!!! Read Less

Terrible experience.  Did not like the clientele who act like this place is an exclusive day spa when it's just a normal, run-of-the-mill nail salon.  Will not go back.  No fun, not comfortable, average service. Read Less

I've been here twice now. The first time I had a completely average experience, the second time was a little sub-par.Loves: the decor, atmosphere, and the massage chairs. This nail shop really takes it a step above with the art on the walls, the tiling, the soft, relaxing mood lighting. They even provide complimentary beverages, which most basic nail salons do not.Dislikes: The services I received were standard at best. Mani/pedis both times- the first visit was probably the quickest pedicure I've ever received, the second visit the manicurist piled on on gobs of polish and my nails were not dry even hours later (which, of course, resulted in messed up nails).I'll probably be back to give them one more chance. The prices are decent, and maybe third time's the charm and I'll get an awesome nail tech. Read Less

Great spot to get your nails done in Timonium. They have every color imaginable. I always get gel manicures, which last at least 2 weeks. When I get a pedicure, I usually opt for the basic one (though they offer about 10 different options). The massage is never as long as I'd like it to be, but they are courteous, fast and friendly. Place is professional and clean, and doesn't have a doctor's office feel to it. You don't need to call ahead, but I usually do. Plenty of parking in the lot out front. One of my fav spots to go for my nails! Read Less

The place looked clean and they treated me at the door, but they did not listen to what I needed and then at the end charged me for a incomplete job. I had previous stuff from my previous nails, so I asked to remove that then get a simple manicure with a buff. They didn't remove the debris, the buff wasn't shiny, then when I thought the guy was saying the price of the manicure was $10 (thinking wow this place is cheap), was him actually saying it was $10 on top of the mani, so total $25 for a buff that didn't even make my nails shiny. Read Less

The nail tech was great. The manager (owner?) was a jerk. Price list said $25 for a pedicure and the list of additional services said $7 for callus removal. I didn't notice the listing for a callus removal pedicure for $35, so when the manager told me my total was $35 I asked to see the price list I had looked at. When I pointed out the discrepancy he told me I was wrong and implied that no one else had ever made that mistake. He was rude and confrontational while I was polite throughout. I thought $32 was a lot for the service, but $35 is really pushing it for a nail salon. The listing said the callus removal pedicure was a 40 minute service but I was in and out, under the dryer for 5 mins and paid (inclusive of time spent disagreeing) in 30 mins.  Don't bother going here. Read Less

They've updated the chairs and decor since I was last here. That's a plus. It was the most painful pedicure I've ever received though. The man was in a big hurry (it was crowded) and the extra massage (for a fee) wasn't even 5 minutes. Don't bother wasting your money. I've got a few bleeding cuticles from his rough technique. Praying they don't get infected. Options were slim for a Sunday afternoon pedicure. Next time I'll just wait a day. Read Less

Been here twice now since they changed the management? Once for gel manicure and the other for a normal pedicure.  I remember going to this place many years ago and decided to give it another shot. Interior is nice, fume smell isnt too bad, separate room for pedicures.  Generous gel polish colour selection.  Was seated and allowed to get two colours for no extra charge.  On their website they have a category for coupons one for $2 a gel manicure. At first they told me they do not have any coupons or even a website... so I showed them the one that is attached to this yelp page and they had no idea... even though its the same address...phone number..name of the salon..etc. The prices online vs in store are different as well btw. Gel is $35 and pedicures are $25. Pedicure felt rushed. Hardly any massage, and they advertise they use hot stones.. its mearly a stone run along your leg then done. Not worth the $25 in my opinion. . Probably took them no longer than 18min. A little higher than other salons in the area... but the quality was a little better..so Im torn between where I should go next.  In the end they honored the coupon even though they claim its not from their store.The second time I came in for a pedicure after using the coupon I saw the same guy and he started talking to the woman who was doing my pedicure in vietamese ..then she later asked me in english where I got the coupon from and if they could have it back... even though this was weeks later after the first visit.  I feel like they were being a little rude so with this the stars go down a little...If ones sitting there feeling made fun of or mocked why would I ever want to go back.  I noticed another woman with her daughter getting pedicures were trying to make small conversation with some of the women there and they were rudely brushed off as well.. Customer service? Almost non existant. Read Less