These ladies do a wonderful job!  The facility is very clean and pleasantly decorated. My husband and I go almost every other week.  I don't personally think they are any more expensive than nail salons in any city.  There is usually not a wait to be seen, and the services are thorough, friendly and professional.No complaints! Read Less

I have had both good and bad experiences here at Prim. The majority of my nail experiences were good but after the most recent, I don't think I'll be returning. Yunice did my nails with a full set and I loved them. I went back a few weeks later to have the nails taken off and new gel added instead of doing a fill in because I damaged the tips. I explained this to Clara when I went back because Yunice was not there. She removed MOST of the gel and then went to redo my nails...I left looking like I had two nails on top of one another because she didn't file it down. After leaving I noticed from the other side of my hand how it looked. I went back the next day to request a refund and the nails removed because I didn't have time to have them redone. They informed me they could not both remove the nails and refund my money so I chose the refund. I don't understand this policy because they had to be removed somewhere else at an extra charge just to start from scratch and get what I originally came in for. Unfortunately, this was just enough to deter me from returning. I would try somewhere else, because not only is the menu pricey, the services can be hit or miss. Read Less

This was my second time at Prim and I always leave a very satisfied customer. The ladies who did my mani/pedi did a wonderful job, very friendly, and took my mom and I right as we walked in despite having us  down for a later appt time. I'll continue to come back and support this local business. Read Less

My first time visiting this salon.  First impression was great!  Very friendly when I arrived, place is clean and great color selection.  Clara was my nail technician and was very sweet.  She took her time and did a terrific job!  I definitely will be back! Read Less

I love this local nail salon out in Western Howard County, MD. Great staff, very accommodating. Excellent services. The place is very clean and the gel nails and spa pedicures are awesome. I love the spa pedicure w/ stone massage. Very worth it for occasional indulgence! Read Less

Had one of THE worst manis ever here! Asked for a gel manicure. I've never had so much confusion over a gel mani. The technician spoke little English, and none of the other "not very busy" staff offered to assist! She kept asking if I wanted the UV gel manicure or the regular gel manicure. She couldn't explain the difference, but continued to ask me about 10 times. Finally, she pulled out a list of their services and started pointing at options. The UV mani was $80. Maybe it's worth it, but I still don't know what it is! The technician was very frustrated with MY inability to communicate with her. She took out her frustration by filing my nails so hard that it hurt. Then I requested a floral design on my ring finger. She drew a kindergarten type daisy. Five dots of yellow with an orange dot in the middle and a green stem. Really?? If you don't know how to do nail art, just say so! Asking her to remove the daisy just added to her disgust with me as a customer. Interesting way to do business...NO customer service. Read Less

I went in today for a manicure and pedicure and I am in love with what they did! She went above and beyond, doing exactly what I asked for. I can't be more happy with my nails! I will definitely be coming back with friends especially with the warmer weather finally coming back around! :) Read Less

My friend and I picked Prim because she had been there before (really liking her experience) and it's five minutes from her house. We had a great time. (I highly recommend making an appointment, especially on the weekends, it gets busy) The regular pedi was fantastic! Plus, they offer a lot of other options. This salon is clean and very relaxing. They take their time and listen to what you'd like....today my feet look and feel great. Plus, my nail color is fun! If you're in the area, I highly recommend them. Read Less

I went to Prim Spa three times.  The first time I had Clara, and the services (manicure and pedicure) were great!  She is wonderful, and the nail polish lasted a long time!  The following two times it was a different person.  She was wonderful but the polish lasted about one week less.  What really knocked this review is the prices.  I paid about $30 more than what I usually pay at a nail salon.  The prices charged are resort prices, not a strip mall place in Glenelg.  Unless you are strapped for time and live nearby, there are better options, including Pro Nails by Eggspectations or The Pearl Spa if you want to be fancy. Read Less

My first time at the place I got a gel manicure with pink french tips and a pedicure. I've been to many nail salons before and I must say for a brand new shop opening here, the nail technicians did a really great job! I was a bit nervous at first but after the work was done, I was extremely satisfied! Eunice and Clara did a great job on me! I will definitely be coming back to try one of their spa pedicures:) Read Less

I passed this nail salon on my drive home and I have been eager to try their services. When I walked in the place was so beautiful. I decided to take my chances and go big. I got the lavender spa pedicure and a simple manicure. The pedicure was SO relaxing I nearly fell asleep. Definitely worth your money!! Eunice did a fantastic job. I will be returning in 2 weeks for sure! Read Less

Heard about this spa from friends and decided to give it a try. My experience was great! I had to get my acrylics removed and the nail technician was extremely gentle....especially cause I was being such a big baby about the pain!! The place where I got my acrylics done really messed up my nails, and after the tech saw the damage she spent SOO much time buffing, reshaping and overall just cleaning up my nails! I was really pleased. I felt like she actually cared, and wasn't in a rush to get me out. I had a gel manicure done also, and I was really happy with my results. I'll definitely be coming back again! Read Less

Horrible experience.  Kim was so rough with my nails, she used a nail file and metal tool to scrape off easy to remove gel nails from my previous salon. I have never experienced this at any other salon. Typically,  after the gel has been in the foil the nail technician scrapes them off with her fingernails. This hurt so bad! Communication was poor and neither I or the technician could understand one another.  The end results was awful! The gel was all over my skin and started peeling the same day.  I will never return and was even thinking of asking for my money back, but thought that would be more hassle than it was worth. When I went back to my regular nail salon,  the technical said "what did you do to your nails, they are so weak and damaged?!".  It truly was the most awful nail experience!  P.S. they charge you extra to remove polish that wasn't put on by them...not the most logical approach to attract new customers or realistic since the salon was only open for 3 weeks. Read Less