I am so disappointed in the treatment that I received today. Especially because today is my birthday. I specifically made an appointment for 4 o'clock today because I planned on being back in town... Read More
I am so disappointed in the treatment that I received today. Especially because today is my birthday. I specifically made an appointment for 4 o'clock today because I planned on being back in town by noon. Chi and I had a very detailed conversation about this appointment as I shared why I needed 4oclockWell, today I arrive for my 4oclock appt, and the salon is very very busy. More people being serviced than I have ever seen. I go to check in , and Chi approached the desk, to tell me my appointment was at 2o'clock. ...i corrected him, by showing my appointment, and he still remained oblivious to the fact, that the appointment was written down wrong in their scheduling book. So, I asked how can i be accommodated, since clearly there is a mistake?, Chi simply did not care to try to help me with today's appointment, nor a future appointment. I was appalled, and very disappointed as I have always had positive things to say about this new establishment. Today, it all changed, because the lack of effective communication, listening skills, and over bookings were in full effect. My time, money, and great tips can go else where. I don't recommend to anyone to start investing your time, or money here. God forbid they make a mistake , you will be blamed, nor accommodated, nor serviced, or cared for. Will Not Be back, Will not Recommend, I will be sharing my experience with everyone that has listening ears. I will try my very best to discourage any and everyone to not go. Read Less