The facilities are nice, but it wasn't what I expected when spending over $200. The receptionist took me to the locker room and asked if I would like a drink. I said yes, I would like tea. She repeated it back and said it would be in the relaxation room for me, and even repeated it again when she left. When I got to the room it wasn't there. I waited for quite awhile and it never came, so I went out and asked someone for a tea. The girl happily brought me one, but the water was barely lukewarm. There were also dirty glasses sitting all over the relaxation room. I just expected a little more for the price point. I got a 80 min massage with Mary. First, I want to say that there is nothing wrong with Mary's technique and some people would love it, but it was not good for me. I like a lot of pressure, but not deep tissue level. I called before booking to ask who would fit my preference best, and was told Mary. I also explained to Mary what I wanted when we started. The massage was relaxing, but it was probably my least favorite massage ever in terms of pressure. I felt no pressure most of the time, except when she used her elbow on my shoulders. I really don;t like that technique, and prefer masseuses that don't rely heavily on their forearms and elbows. The rest of the massage just felt like she was rubbing her hands up and down my back and legs, etc. I didn't feel much pressure. Again, Mary was very nice and would be great for someone that likes light pressure, but not for someone expecting or wanting firm pressure. The warm bed and extra touches like weights and warm towels was very nice. I love a good spa experience, but a left here feeling like a wasted $250. Read Less

How can Red Door Spa justify charging $35 for a brow wax. They don’t do anything more or less than the nail salon I usually go to for $20. I was not happy with the results. I would not recommend Red Door for brows. Read Less

I experienced a wonderful 80 minute massage at the spa, and left relaxed and happy. The staff was friendly and welcoming. If you go, allow time to spend in the relaxation room before and/or after your service. Low lights, magazines, lemon water - I dozed off. I recommend it! Read Less

I visited for the first time last week and was very pleased! Someone was at the desk to greet me as soon as I walked through he big red door. Everyone was very kind and happy. The receptionist immediately took me back into the spa, showed me around, and brought me a refreshing cucumber water while I waited. I was able to lock up my purse and clothes in the locker room using their lockers that had a combination key code lock you could set to your preference. The robes and sandals are very comfy and I was very relaxed as I Waite din the lounge. My massage therapist was very welcoming and made me feel very comfortable and at ease. After my 50minute massage she took me back to the lounge where I chose to enjoy another class of cucumber water and relax a little longer with a magazine. They encourage all guests to stay after their services which I appreciated. I never felt rushed. I look forward to my next visit! Read Less

The friendliest customer service.   Reminds of timed when customer was king.  Service is on time.  Eye Braw waxing to message to manicure and most importantly hair services are not rushed, and attended to in detail.  It feels like being at home when you arrive.  You can cuddle under blanket in a quite cozy dim lighted waiting room  after or before a service.  Tea coffee and flavored water all there.  There is a complete shower area using the best products.  Sue is the kindest professional hair stylist.  She is a master hair sculptor. She can make what ever hair style I choose work with my face. Read Less

I came here on a Thursday evening for a 7 pm signature massage appointment. This was the first time I'd gotten a massage in the States, as my previous experiences have all been at resorts abroad. It was easy to book an appointment online, and they were able to charge the card I had on file after I arrived.The salon is nice and clean and very conveniently located in Kentlands; there was plenty of free parking nearby. I arrived early to take advantage of the relaxation room, although the lady at the front desk offered to ask my masseuse if she'd be ready to take me earlier, if I wanted (I passed). She also led me to the locker room, showed me where the relaxation room was, and brought me the tea of my choice.The locker room was clean and had a lot of Elizabeth Arden products, as well as other basic bathroom amenities. There were showers and the bathrooms were clean. The relaxation room was comfortable and dark, with individual lights if you wanted to read some of the magazines provided. Unlike the other reviewers, I didn't see any biscotti, but that might've been because I was there so late in the day. I wasn't told to fill out a pre-service questionnaire but I did so anyway and my masseuse later indicated that you are indeed supposed to fill one out while you're waiting.My masseuse was Mary, who was very friendly and did a great job. She offered to bring me more tea before taking me to the room, and there was also water waiting for me. The massage table is really more like a fancy heated bed, with soft blankets and heated towels. I'm quite ticklish so I wished the pressure was firmer when my legs were getting massaged, but that's likely more of a personal preference. I thought the back massage portion was basically perfect. The experience was super luxurious and comfortable, I almost didn't want to leave the massage table when it was over.I was never rushed, although I believe the spa would be closing soon after my appointment (the front door was locked to new customers by the time I left); Mary encouraged me to stay and relax or shower or do whatever after my massage. I was really glad I splurged and treated myself to such a nice evening here, and I will definitely be back. Read Less

Came in for the 50 minute spa week facial and I was very satisfied with the service. The session actually went over 50 minutes which was great. My aesthetician gave a very nice face, hands, neck, and shoulder massage and was very pleasant from start to finish. The only thing I'm wondering is why she only used her fingers instead of an extractor when doing the extraction...not sure if using fingers is better. The spa itself is nicer and newer than the Red Door that I usually go to (Bethesda). I will be back to this location and hopefully the service is consistent. Read Less

I am a loyal Elizabeth Arden client, but it was my first visit to Gaithersburg. I spend money to go to the spa to relax. It is posted in the spa in writing - not to talk on your cell phone. The employees and management are not enforcing their own rules. I went to Gaithersburg Red Door location to relax, but the entire visit was literally ruined by them not enforcing their own rules (and standard spa etiquette) not to talk on the phone. A young person was disrupting the tranquil atmosphere by having a prolonged social conversation in a loud voice, using vulgar language. Why didn't the staff and management enforce their own rules to make the visit enjoyable for the rest of the patrons? It should not be left to the guest to point out the obvious, that there is a sign and rule that says not to use your phone. It was an extremely traumatic event and I was terrified, as the woman felt entitled to continue talking on her phone and reacted aggressively and violently. :( Read Less

Ok so my recent visit to the Red Door Spa left a bad taste in my mouth. Now my experience wasnt totally bad. The massage service was excellent***** the facial was so good I fell asleep. ***** The reception was very professional. The atmosphere was very relaxed and calming. Now the nail services wasnt even sub par it was awful! My nails look like they were done on the Jersey Shore :( Then my toes omg the polish was thick in some areas and not completely on the whole nail. The polish didnt dry at all. I was also over charged for the gel services. Horrible horrible!!!!!! Read Less

I went to Red Door Spa the other day, It was like heaven, I relaxed in a beautiful peaceful room while waiting for someone to take me back for my apt. The staff was very friendly, I got a bare Bikini wax. I loved it, there was no pain, the wax they use was great. My Staff woman was very nice and keep my modesty in mind, I never felt weird or embarrassed. I loved it. Read Less