If I could rate this salon a zero, I would. I had THE absolute worst experience here. My first time there too. I had a 10% off coupon, thought I'd check it out and made the appt. Weird vibes from the moment I walked in. The owner kept staring at me as I sat and waited for my service. I'm then told the lady that would be doing my pedi was ready. She was pleasant enough at first and then she asked which pedi service I wanted. I said I'm not sure but I wan the one that has the callous service. She then shoved the pamphlet to me without even saying anything (I would think a professional would know which service offered what, but then again that's just me). I read the pamphlet and no where does it say callous...the owner then proceeds to "show and read that section to me", like I'm an idiot. Again, nowhere does it say callous (the pamphlet was woefully lacking description of each level of pedi service). I then took a couple of pics of my feet during the service and the tech *ASSUMED* I was taking a pic of her w/o asking her...I told her I didn't...why the hell would I want her in my pic?!?. She clearly had even more of an attitude by then. Then at the end of the washing and callousing part service, I asked her if she was going to smooth out the side of my big toe too...she said, w/an attitude, "didn't you just see me scrub your feet?" I kept my cool and let her finish, all the while thinking this would be the first time I would not tip (and I'm generous w/my tips for good service b/c that is not easy work). Then the owner comes over and says to me, "you've been here before" and I said, “no I haven't.” Then she said it again, as if I can't remember where I've been! WTAF?!? Was she that pressed over honoring the coupon? Then I said, again, “no I haven't been here and with this type of customer service, I won't be back.” That's when the nail tech got up and said I shouldn't have taken a pic of her. That's when I got irritated and told her again, I only took a pic of my own damn feet and not you!!! Then the owner showed me something from her phone to show how long the nail tech worked on my pedi...I assume as proof, for what I don't know or care. What the hell? First of all, why are you recording me getting a service in your salon and, secondly, the callous work is not the issue!!! The fact that the nail tech did not smooth out the big toe on the side is the issue!!! I decided my service was complete. I got up out of that chair, and told them both I'm done and just want to pay for my service and get the hell up out of there. I detailed this encounter not only for the review but to state that I will never visit a NON-black owned nail salon ever again. I felt attacked and profiled. That owner insisted I had been there before, and the only reason I can think of is she probably thought I was trying to get one over by using the 10% coupon. I don't know and I don't care. I am not pressed for money, lol! I will be very intentional w/seeking out black owned nail salons going forward. Unfortunately, I don't think there are any black owned nail salons in my area, but no biggie...I'll gladly patronize only a black owned nail salon during my travels around the DMV area. Read Less

I was referred to Mai Nails by a good friend. She referred me to David and his wife. David did my nails and his wife did my toes. I had not had my nails/toes done in along time cause of personal medical reasons that has totally messed up my nails really REALLY bad. Anyways, now that I can have them done again, I had went to 2 places and they said I needed to do this and that etc. Which would had put my man in the hole big time. So I text my friend, went there to see David and his wife. I started with pedicure first. She asked if pedicure or that and acrylic/tips what. So as I told her what I was told, she said- No, I will look at ur toe nails first and let u know which. I'm so happy I went there cause she explained everything from AtoZ, 1to100, I mean everyth. Tell me why NOT to do things other places told me. She was amazing and so nice. Then I started getting tips/acrylic by hubby David. He was pretty perfect himself explaining things on nails, color, designs all of it and more all the way to shaping. He did such a great job, was so funny and down to earth. Not one cocky bone in his body and so polite and both very soft spoken. I explained to him what the other 2 places said etc. He said straight up that those to places are all about money, not the customer. He explained he wants the customer to keep coming back so he would rather tell the customer the truth, as well as be respectful and SAVE the CUSTOMER money then lie and loose a customer. I really seriously believe that. And he took extra care of my nails. So I will be returning for many times to come. Read Less