I called to schedule based the good yelp reviews.The front desk was pleasant enough.I jotted down the time for Wed last week.I get a call on Tue for what I thought was to confirm my appt, but instead ... Read More
I called to schedule based the good yelp reviews.The front desk was pleasant enough.I jotted down the time for Wed last week.I get a call on Tue for what I thought was to confirm my appt, but instead was a where are you your appt is today call.my appointment was rescheduled for Wed at 7.Fast forward to Wed and around 620 or so I go let the dogs out go to the door to put them in and get ready to leave and the door is locked.Super!Locked out of my house.I quickly called the salon and let them know that a key was on the way and I would most likely be on time but might be 10 or so minutes late but if they would like to reschedule we could.She opted to reschedule for Sat given that I might be late which was ironic since she was about 20 minutes late for that appt.Sat I showed up for my 330 appt around 315.I checked in and did not receive the same warm welcome that others pointed out in reviews.I wasn't offered water or anything while I waited, not a huge deal but was not something that was extended to me.I patiently waited in the lobby, 330 comes by still not ready, 340 comes by still not ready around 345 one of the girls at the front desk comes by and asks if I am waiting on Sarah, which I confirm, she states she will check on her and goes to do so.at no point is there an "I'm sorry for the wait" or "Would you like something while you wait?" from the receptionist.After the receptionist went to check on Sarah she didn't let me know how much longer it would be.Around 350 Sarah came up to get me and was apologetic for the wait letting me know it was a crazy day with bridal parties.Not a huge deal.The haircut itself, wash, cut, style was pretty standard.A short consultation followed by a wash, cut, blow dry, then some retouching of the cut while it was dry.at the end Sarah asked me how I liked the cut, I let her know it was nice but I wasn't really sure I liked the front.She touched it up a bit, but I still wasn't too sure I liked it.Realizing you can always cut more off but can't put it back once it's gone I asked Sarah if it would be okay for me to go home and see how I feel given a chance to live with it and wash/style my own.She seemed fine but her response was slightly off it didn't seem like the main concern was my satisfaction with the cut when she let me know that's fine but you need to come back within a week.Nothing to the point of we can do that, we want you to be happy with the cut, etc. but would need to know within a week if you wanted it fixed.There was a way to work in that information while still keeping the customer in mind.So today I called back this afternoon and spoke a very polite receptionist, I believe named Abby, explained the situation and she let me know available dates to come in for a retouch.I asked to check a day/time and call her back.Upon calling back a shift change must have occurred as I got a different (and not as polite) receptionist.I explained I had just called and spoke to Abby yada yada.The receptionist informed me that there is not time for a cut and style and she doesn't know why someone would have told me that. Okay....I attempted to explain this was touch up not a new cut.I was put on hold she came back saying that she has 30 mins that day/time slot hat should be enough time.I tried to explain to cut down on confusion that this was for a touch up I was in Saturday for a cut.Before I could open my mouth to get the third word out the receptionist quickly and quite rudely cut me off and told me "I know, I know".I was taken aback by that, I have been in some facet of customer service based work for a long time and would never speak to a customer/client that way.I decided right then that I would rather go somewhere else and pay someone else to fix that then deal with subpar customer service that quite frankly was rude.I let the her know I didn't need the time slot and would go somewhere else.Shortly after starting this I received a call back from Ryan, the receptionist I had spoken to, calling to apologize if I had thought they weren't trying to find available times for me.I thanked her for calling but et her know I was not upset by the lack of appts.I understand theres only so much time in the day and that I am not making it easy with my limited schedule.I did let her know what I was upset with was how she chose to handle the call.When she decided it was okay to cut me off abruptly.I told her I would never choose to speak to a customer that way. She very quickly snapped back with a tone (negating her 'I'm not rude argument...") that she wasn't but that at times on the phone when two people are talking you need to cut someone off....interesting since I was the only one talking when she cut me off I guess I missed that portion of customer service training.Deciding the call was going nowhere I thanked her for calling and said bye.Based largely on my dealings with Ryan but also the salon as a whole I wouldn't go back nor recommend this salon to anyone. Read Less