I got a chair and foot massage today and Titi provided excellent service! She was not only upbeat and friendly, but she's a great massage therapist. The location was definitely overstuffed again--I was here last week as well--but she did her best to provide accurate wait times and encourage potential customers to stay. All declined. Last week a young Latino man was the only staff as well. I witnessed over five lost customers in an hour because there wasn't enough staff. Management may want to consider adding a second person as they are losing money. Read Less