A 2 because my paint looks good, everything else is a 1!  This was a random spot and I should've read the reviews,  as I couldn't get to my home salon before I got here.  4 people working on a busy Saturday,  not even remotely enough people!  Luckily I was early enough to not wait in line.  When I was finished 5 people were waiting.  I waited for 10 mins sitting in the chair with zero water for the nail tech to get off her phone.  Finally we start and bam 15 minutes later,  you are done.  The massage lasted about 2.5 mins per foot... that's my favorite part. . Boooooo!  The chairs are ripped and torn, not exactly well kept.  Needless to say, I won't be back. Read Less

So far this salon has been great. I first visited to get my eyelashes done, and that process was great. Affordable at $30, and lasted a full two and a half weeks. Went back yesterday to get them done again, as well as a fill and pedi. Great service, no complaints, price is average. Read Less

So in between my jobs today, I decided to treat myself and get a mani and pedi. Well my time was starting to run short once she was finishing up my toes and I mentioned I had to leave by 1:20.. She agreed and she started my nails. Not only did she get me out of there on time, she carried my purse to the car , opened the door for me, put my seatbelt on and would of started my car if it hadn't been for the fact I drive a manual and your foot has to be on the clutch. I'm so impressed with the customer service I had to! :) Read Less

I told the guy that I wanted gel mood polish, he gave me a set of gel colors and assured me that the color I chose was in fact mood polish. After he was done, I asked him again, was he sure that this was mood polish, again he said yes and told me that it changes with cold or hot temperatures. Well as soon as I got home, I went to wash my hands in cold water and the polish did not change. I immediately called the shop to inform them that I was not given what I asked. They told me to come back and they would redo my nails for me. At that time, I also informed her that I did not live in the area and that I didn't know when I would be back. The women told me that it didn't matter I could come back any time. Well today I called and was told that I had to pay full price all over again because it had been over 5 days. Again, I told her that I did not live in the area and that I wasn't going to make a special trip and drive 30 miles just to get my nails done over again when you were the one who made the mistake. Don't go there, they lie to you about their products just to make a sale. Poor customer service. Read Less

I have been going here for more than 10 years.  The staff is quick, efficient and well skilled.  Helen and her husband own the store.  Their prices are reasonable and their service is of the highest standard.  This is a busy shop with strong community clients.  Make an appointment if you can, but if you don't they will still get u in quickly. Read Less

Fool me once... The first time I visited Nail Works in November, I went with my other half so that our appendages could look immaculate for our trip to South Bend (Go Irish!)  One of the things I adore about pedicures is taking the time to relax and enjoy, especially when I can get him to go with me (which only happens about once a year!) However, that wasn't the case here; because they rushed through mine so quickly to move on to do my nails. I take care of my feet at home, so I know there really wasn't the need for a bunch of filing, scraping and such... but I barely got the chance to sit down before he was putting the flip flops on me to paint them.          While I am very used  to the incessant up-selling and adding on of services at usual at nail salons, this place takes the cake! They were even charging extra for services usually included at all other places I've been. For instance, I noticed the lady doing my beau's feet was barely putting any effort into it, moving a pumice stone to and fro for a few strokes and acting like that was all she was going to do. When he asked if she could get the dead skin off she missed, she told him that would cost extra. Sheesh! The usual scrubs and foot/leg rubs that have always been standard at the salons I've been to? Forget about it. If you're looking for more than a quick luke warm soak and a few swipes of a pumice stone, expect to pay more than the advertised price for a pedicure here.           I got a gold shellac manicure done, and usually my hands look AWESOME after these and I can't stop looking at them... not the case this time. So disappointing! And you know that lovely feeling of just having had a pedicure, when your feet just feel heavenly? You won't get that here, either. The only positive about the visit was the guy who did my nails was easy to talk to and an avid football fan, so the conversation was interesting and not uncomfortable as it can sometimes be... so the one star was for that. We ended up spending over $100, and you couldn't even tell we'd just had our nails done.  Such a waste. Shame on them. Fool me twice...     The second time was last week; I was on my way to an important meeting and really wanted to get my nails done before hand. Since it was the only place I knew of on the way, I thought I would give them a second chance. After being so disappointed in the shellac manicure last month, I opted for a set of gel nails, with a French manicure... which I typically always love! However, I was once again disappointed.      There were several smudges and uneven lines on the white tips, and though I let her see them, she ignored it and gelled right over them. I really hate smeared and uneven French manicures, even more than I hate rushed pedicures. Again, no frills here, like the usual lotion and hand massage. I was irritated and left in a hurry, and once I got into better light I noticed not only were the tips done poorly, but the gel didn't even cover all of the nails fully. There were giant matte spots on most of the nails where she didn't spread the gel to cover (even on the tips!), and the manicure looked very amateur (not at all like $40 set).      Not surprisingly, the white tips started to chip away the next day, and by the third day the manicure looked like it was two weeks old already (see pictures) and it wasn't from excessive wear. If anything, I babied them... ("Honey, I can't do the dishes! I just got my nails done!").  It's now been a week today, and I've already had to have them redone.  Shame on me. I won't be fooled again. Read Less

I use to live in Annapolis MD and always went to Nail Works no matter where I lived once I moved. My first choice. I only allow Helen to do my nails, that's it that's all. I've known her for like 10-11 yrs now and knows me and how picky I am..... Lol. I love her (0: Read Less