I went yesterday for the fourth time bc my experience has always been great! However, yesterday was quite different! Vivi (sp?), the owner or manager, did my pedicure. She sat me down. She looked at her phone to read a text, put earphones in both ears and started a loud & angry sounding conversation on the phone. While on the phone, she was hurried, and slamming/throwing implements down. I felt extremely uncomfortable . The phone convo lasted 10 minutes ! During previous vi...sits as I am seated, I am offered a bottle of water and their delicious crackers (looked around and all customers had both), but I wasn't offered this visit. In addition, I am ALWAYS asked if I would like to get an additional service (treatment for dry skin, longer leg/foot massage, etc., which costs a little more). I wanted to treat myself but felt uncomfortable at this point since Vivi didn't offer like the ladies usually do when I go there. I told my friends who also go here about my experience with Vivi, and they were surprised bc they like her. I did find another review on Vivi written 4 weeks ago whereby customer felt as I did with her experience. I can understand that ppl have upsetting moments, but this was unacceptable as I was upset and uncomfortable. At this point, I'm not sure I will return. See More Read Less

Wonderful experience today at 21 Nail Lounge in Alexandria. It's brand new and bonus is that it's next to Sugar Shack. . I splurged and got the sun kissed pedi with Nancy. It was $50, but I thoroughly enjoyed the extra scrub and massage. I also threw in waxing. Even though a little pricier than my typical pedi, I plan to make this my regular spot. The salon was spotless, I didn't feel rushed or like I was in a factory. Read Less