I think your perception of this business is based on your expectations and what you're used to. Not one star, because it wasn't awful, but still not the best experience I've had. It was the least de... Read More
I think your perception of this business is based on your expectations and what you're used to. Not one star, because it wasn't awful, but still not the best experience I've had. It was the least desirable of the three I've tried in Mandeville and Covington.I hate to say I was a bit disappointed because all of these reviews got my hopes up. I mainly went to this place to avoid the Causeway (I usually end up spending 2+ hours once the drive is factored in...) and find a place close to home, but I think I will stick with what I know.The customer service was a tiny bit below average, there is a LOT of shuffling of people between people and I think customer needs can be lost in translation. You end up telling a couple of different people what you're seeking and suggestions are thrown in, and before I knew it, I was walking out with something completely opposite.Pricing - expect vague. I wasn't sure what I was going to pay because I called first, $6, explained what I wanted when I got there, $27 plus whatever design I got, so we are now looking at fortyish (for a polish change). Actual work - had a deep holiday red removed, but not well. The underside of my nails still looked dirty. I picked a color, was told that color was too light (sheer pinkish nude, think a tad pinker than OPIs bubble bath), she went and picked out a different pink and used that. We are in December and it was a bright Easter egg pink. My original nail technician kept messing up polishing (about three or four times) and would have to go back and correct it. I sat in front of the fan for awhile until someone could paint a design. I'm always open to new ideas (Instagram was very convincing!), but ended up with basic silver glitter (that ended up on my cuticles). To top everything off, the next morning I opened an envelope and the paper sliced through the polish (that normally doesn't happen when a top coat is applied?).I take responsibility as well because I was asked if I liked it, and I said yes because I was ready to go, and for being there over 30 minutes, things felt very rushed. Ultimately I paid $11 plus a tip for polish I could have done a better job on. Really wanted to love this place, but won't be going back. Read Less