I can only speak to my facial experience there. I only went patronized UGO because on this particular day I decided to get a facial on a whim, and did not have an appointment. UGO was the only place t... Read More
I can only speak to my facial experience there. I only went patronized UGO because on this particular day I decided to get a facial on a whim, and did not have an appointment. UGO was the only place that could take me on that day, so I decided to give them a shot. When I walked in it seemed as if most people were there to get their nails or brows done. In that regard it was packed, and I cannot speak to the quality of those services. However, if you need a facial, just go to an actual spa. You will have a better experience and better atmosphere for the exact same price. The person doing my facial was out of the room more than he was in the room. When he left for long periods of time, he did not explain why. I found myself wanting to rinse whatever he had put on my face off, and cut the whole experience short, but there was no wash bowl in the room. While there is ever so low ambiance music playing, it is not enough to drown out the noise and conversations in the waiting room. The facial was very very basic, he rubbed a few products on my face, wiped them off with a low ply paper towel, and that was pretty much it. No warm towels, nothing at all soothing. I was alone in the room more than I was with the person giving the facial. The products were just okay. I feel like I could have purchased an at home facial kit and had the same effect. Possibly if I had paid only half of the price that I was charged then it would have been worth it. I paid $75 for what they claimed to be some sort of advanced facial. I would have felt comfortable and more justified in the experience if I had only paid $35. The facial is simply not worth the price $75. I have had facials for the same price at actual salons, and not thought twice about it, because it was worth it. I walked out UGO more stressed than when I walked in. From the crowd in the waiting room, if you need your nails or eye brows done they seem to be worth trying, however, If you need a facial, go to a proper spa. UGO Spa is a glorified nail shop that attempts to offer other services. Please do not make the same mistake that I did. Spend your money more wisely. Read Less