So I go to Chateau Nail Salon on West Esplanade in Kenner to get a toe polish on my way home from work. The nail tech puts me in pedicure chair to polish my toes and says you can turn the massage on if you like. I try to but power.  I relay to him that it's not on.  He asks other techs if something wrong with chair then proceeds to chair on. Well the owner/manager comes and turns the chair off!  "No massage with toe polish". Needless to say I was outdone!  I politely explained to the tech that I'll NEVER be back and I'm telling EVERYONE what happened!!!  Horrendous customer service Read Less

Absolutely terrible. I went in for a fill and I had one broken nail. The guy began taking off my broken nail and I told him several times that what he was doing was hurting me. He continued and was like "I have to get nail off." He ended up splitting my nail down by the cuticle and now I'm in extreme pain and bleeding. He doesn't even apologize for causing me to bleed. He gets up and sends a woman over and she's very pushy with me. She wants me to get a full set claiming I "have a fungus under my nails." I do not have a fungus under my nails. I explained it was self tanner and she was like no it's not it's a fungus. I'm very clean and I've never had anyone ever tell me I had a nail fungus before. She told me if I got a full set it'd make the fungus go away, which I'm pretty sure that's not how that works. I told her I would just like to get a full and she then sighed annoyed. Then she gets up and sends another guy (so this is now the third person to do my nails) over and he finishes my nails. Read Less

Got my eyebrows waxed and they are terrible. The guy somehow managed to get wax on my EYELASHES but missed half of my eyebrows. All I could do was pay and leave before losing my patience. Now they're uneven and bushy. I will not be returning. Read Less

I used to love this place. A few weeks ago I went in to have a mani/pedi and the lady (owner) was fussing with a lady who was having a pedicure done by another tech. Most Unprofessional experience I've ever had there. Also noticed that the owner had unclean nails herself. Makes me sad that I won't visit this salon. Used to enjoy relaxing at a salon near my house. Read Less

Literally was waiting for 15 minutes only for the guy to come set up my station and they tell him no to serve ppl who were here after me and even they noticed and said something. So I just walked out how rude just moved to town looking for a spot to do my nails horrible customer service Read Less

I love this place! The owner Danny is always accommodating and he gets to know his clients. His wife is rude and hard to talk to but I just don't pay her any mind. They always do a great job no matter what service I get so I will remain a loyal customer. Read Less

Very busy on a Saturday but that was to be expected. I only wish they would have been more up front about the waiting period. No one was waiting in the lobby which was deceiving. But they take you back to sit in the pedicure chair for a very long time without starting your water or asking if you'd like something to drink. Sat there for about 30-40 minutes before someone came over to start the water and the. Waited another 10-15 minutes before they finally got to me. I can appreciate being busy on a weekend but I had intentionally left other nail shops that morning after seeing the wait in the lobby to find a place a little less busy.  As far as the skill of the service, my tech my exceptional. I received a pedicure, gel polish removal, and manicure.  Not very personable but that's not as important as the job she did- which was very good. I would return here but maybe on a weekday and ask about the wait times up front. Read Less