I used to love this place. It was a solace among a plethora of salons with sub par ambiances. The energy was great. The prices were competitive. They honor appointments M-Th. And while I still love Ma... Read More
I used to love this place. It was a solace among a plethora of salons with sub par ambiances. The energy was great. The prices were competitive. They honor appointments M-Th. And while I still love Mai and have had great service from a few of the other technicians (Phi, Jimmy, Johnny to name a few), I fear I will have to find another salon very soon. I have my nails and feet done every two weeks. Over the last few months, they have been going up on prices on different things, but you never find out until you get to the register. And their prices are not posted anywhere that patrons can see them. So first it was they started charging for designs. That makes sense, but when you neglect to charge a customer at the time of them being at the salon, it is inappropriate to call them at home, after business hours, and tell them you need to charge them an additional $20. This happened to my sister. She consented to the additional charge. But when she came back two weeks later, they stopped her and told her they would not allow her to be seen until she had paid the $20, as if it was her error when they didn't charge her initially or after she consented. They behaved as if she tried to steal something.Next scenario, they went up on their gel polish ($1) and gel manicure ($2) prices, but it wasn't posted and you didn't find out until you got to the register. Then they went from charging $2 per nail for design to $10 for one designed nail on each hand and $20 for all nails.Today, I was thinking I would get my nails painted with one finger a different color on each hand. This is something I often do. I find out today that they have started charging for the one nail color difference. When I asked why, they noted an increase in cost. How is that possible? I did not grow an extra finger. It is no more paint and it's not even a design. In fact, it does not take the technician any more time to paint. There is no reasonable explanation for this additional cost. Needless to say, I only had one color painted on my hands and feet.This place will nickle and dime its customers without regard for consistency or fairness. The customer service of the owners has plummeted. I really enjoy the technicians here, but cannot in good conscience patronize a place that disregards my business or my wallet. I am severely disappointed in what this place has become. Read Less