Usually it is ok, at least passable. Yesterday however, was horrible. 1 star is too many. I had SNS nails for the first time. They were so ugly, I had them take them off. They were misshapen, and you ... Read More
Usually it is ok, at least passable. Yesterday however, was horrible. 1 star is too many. I had SNS nails for the first time. They were so ugly, I had them take them off. They were misshapen, and you could still see my nails under the goop on the edges. I asked for French manicure and it looked like the tips started in the middle of my nail bed. My nails were long and pretty when we started .she reshaped them All wrong. I didn't want them reshaped. All I wanted was a nice color for my nails. She did not explain that SNS is stuff that sits on top of your nail like acrylics do. I didn't need fake nails, mine were pretty until she butchered them. It was awful. Then while she was taking it off, she and another person who works there were talking about it in whatever language it is that they speak. Very obvious and So incredibly rude. She never even apologized. She completely ruined my nails. To fix them, I had to file them back down to the quicks. I have waited almost 2 years to have the time to do my nails and my toes. I was so disappointed. I left in tears. Stupid, I know. I will never go back in there, ever. Read Less
Stacey Tyson
18 Apr 2018
REPORT
Family member went in for first time. No acknowledgement & was told they couldn't accomodate. Rude!!! I guess they don't want business. went elsewhere & got good service, and star nail doesn't close ... Read More
Family member went in for first time. No acknowledgement & was told they couldn't accomodate. Rude!!! I guess they don't want business. went elsewhere & got good service, and star nail doesn't close till 8p they got there a little before 6 pathetic!!! Read Less
Chelsea Combs
16 Apr 2018
REPORT
Neni Robertson
24 Sep 2017
REPORT
Got my feet done but they did not get the dead skin off plus they cut my toe side my big top. To top it off everyone had a bag in the tub a water but me so i complained and they gave me one. I will ne... Read More
Got my feet done but they did not get the dead skin off plus they cut my toe side my big top. To top it off everyone had a bag in the tub a water but me so i complained and they gave me one. I will never go back again bad experience. Read Less
Rachel S.
27 Apr 2017
REPORT
This place is terrible! Not very clean. My nails look like a 5 year old painted them. Polish all over my fingers. She cut my cuticles twice as she was cleaning them. Never ever again!!
Ayanna Moseby
30 Jan 2017
REPORT
Worst Place Ever!! My Nails Popped Off After A Week
Mallory L.
31 Dec 2016
REPORT
I've been here several times now, each time for a manicure and "spa pedicure" both with regular polish (I always bring my own anywhere I go). I really enjoy this place. There's nothing spectacular abo... Read More
I've been here several times now, each time for a manicure and "spa pedicure" both with regular polish (I always bring my own anywhere I go). I really enjoy this place. There's nothing spectacular about it but the people who work there are always good natured and polite, quick and efficient but still seem to make the most of the massage. This morning, it felt like she spent forever massaging my legs which was awesome but I was still in and out in a little over an hour which I appreciate. And my nails look great - no streaks and very clean around the edges. I've never had to wait but I try to always go at times that won't be crowded - early or during a weekday. The place is nicely decorated and always clean and the pricing is very reasonable. Read Less
Susan Hester
22 Dec 2016
REPORT
SM and Jackie are the best! Have been going here for the past 6 years hard to go anywhere else.
Madison Raymer
16 Nov 2016
REPORT
I got french tips 3 days ago at Star Nails with my two sisters and mom. The employees were all very rough, insensitive, and the lady who did mine was consistently digging her long nails into my hands ... Read More
I got french tips 3 days ago at Star Nails with my two sisters and mom. The employees were all very rough, insensitive, and the lady who did mine was consistently digging her long nails into my hands and fingers as she worked. The 2 people who did one of my sister's nails and my mom's nails made both of their cuticles bleed for one finger. The lady who did my nails was very rough with my cuticles and was yanking on them as she trimmed them. She made 3 of my cuticles bleed, one of which bled throughout most of my manicure. In the second photo, you can see just how mauled the cuticle of my middle finger is! Now I'm starting to worry it might be infected, it's very tender and red. Also, almost every one of my cuticles have multiple painful hangnails now. This $20 manicure has cost me severely damaged cuticles; seriously spend a few extra dollars and go to a place where the employees actually know how to take care of nails.
I never write reviews but I am so angry with this service. They didn't offer any refunds, discounts, or even apologies for their horrendous jobs. None of us have had such a horrible manicure experience like this before, I highly recommend you NOT go here. Read Less
Sarah L.
9 Jun 2016
REPORT
Went here last week and was needing a relaxing pedicure. From start to finish I was there 20 minutes, quickest pedicure I have ever had and not in a good way! The lady cut the back of my foot and also... Read More
Went here last week and was needing a relaxing pedicure. From start to finish I was there 20 minutes, quickest pedicure I have ever had and not in a good way! The lady cut the back of my foot and also the nail polish was put on so sloppy. I had paint on my skin and my big toes you could see streaks from it being applied so poorly. I would not recommend this place to anyone! Read Less
Olivia C.
22 Mar 2016
REPORT
Have always had positive encounters with these people until today. Asked for a manicure and all I got was a cuticle cut and paint. No lotion, no massage, no wax treatment or anything! I didn't care th... Read More
Have always had positive encounters with these people until today. Asked for a manicure and all I got was a cuticle cut and paint. No lotion, no massage, no wax treatment or anything! I didn't care that I didn't get it, but was annoyed when they charged me for a manicure. I didn't want to waste my time and argue with them because it wasn't worth it. Needless to say I won't be back. Read Less
Amanda B.
26 Mar 2015
REPORT
I come here for all my pedi's and mani's. I think they do a good job especially on the pedicures. I do wish they would get more updated OPI colors. I could go elsewhere but this place is convenient to... Read More
I come here for all my pedi's and mani's. I think they do a good job especially on the pedicures. I do wish they would get more updated OPI colors. I could go elsewhere but this place is convenient to my house so I don't mind too much. Read Less
Nancy M.
3 Jun 2014
REPORT
Not satisfied. Went there for the first time 5/29/14 with my teen. We each got manicures & I got a pedicure. Pros: Place looks cleanMetal implements came out of a sterile (from an autoclave) packagePe... Read More
Not satisfied. Went there for the first time 5/29/14 with my teen. We each got manicures & I got a pedicure. Pros: Place looks cleanMetal implements came out of a sterile (from an autoclave) packagePedicure massage chair was very niceCons:Manicurist did not apply a base coat & used color on my nails. It took an hour to get the fuschia/reddish color off (only removed due to lots of chips in polish)Some of my fingernails were left square with sharp edges which dug into my skin. I thought I had some sort of infection due to the pain - it was the nailsMy pedicure did not last longThe soles of my feet were gone over once with a brush so the next day I still had rough soles/heelsOverpriced for the minimal manicure required on my teen ($25) - nothing artificial mind you, just a straight forward manicure & nothing needed to be trimmed or filedBottom line, I'm most unhappy with the pedicure. Who thinks to check the soles of their feet while sliding/stomping around in those gorgeous disposable flip flops! Not going back. Read Less
Laura J.
22 Aug 2011
REPORT
If you go to another nail place in Lexington STOP!! You need to start going to Star Nails on Brannon Road.I had the most incrediable pedicure I have ever had regardless of the price. Very clean, ver... Read More
If you go to another nail place in Lexington STOP!! You need to start going to Star Nails on Brannon Road.I had the most incrediable pedicure I have ever had regardless of the price. Very clean, very friendly, nice products and most importantly a freaking awesome foot/leg massage.I had a moment of worry when they started speaking a language I couldn't identify in relation to my feet. It could have been that they were admiring the lovely nail color I picked out, it could have have been that they were saying I should have shaved my legs this morning, I'm not sure. But, for the $35 I paid for the spa pedicure, I didn't really care. Read Less
Usually it is ok, at least passable. Yesterday however, was horrible. 1 star is too many. I had SNS nails for the first time. They were so ugly, I had them take them off. They were misshapen, and you ... Read More
Usually it is ok, at least passable. Yesterday however, was horrible. 1 star is too many. I had SNS nails for the first time. They were so ugly, I had them take them off. They were misshapen, and you could still see my nails under the goop on the edges. I asked for French manicure and it looked like the tips started in the middle of my nail bed. My nails were long and pretty when we started .she reshaped them All wrong. I didn't want them reshaped. All I wanted was a nice color for my nails. She did not explain that SNS is stuff that sits on top of your nail like acrylics do. I didn't need fake nails, mine were pretty until she butchered them. It was awful. Then while she was taking it off, she and another person who works there were talking about it in whatever language it is that they speak. Very obvious and So incredibly rude. She never even apologized. She completely ruined my nails. To fix them, I had to file them back down to the quicks. I have waited almost 2 years to have the time to do my nails and my toes. I was so disappointed. I left in tears. Stupid, I know. I will never go back in there, ever. Read Less
Stacey Tyson
18 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Family member went in for first time. No acknowledgement & was told they couldn't accomodate. Rude!!! I guess they don't want business. went elsewhere & got good service, and star nail doesn't close ... Read More
Family member went in for first time. No acknowledgement & was told they couldn't accomodate. Rude!!! I guess they don't want business. went elsewhere & got good service, and star nail doesn't close till 8p they got there a little before 6 pathetic!!! Read Less
Chelsea Combs
16 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Neni Robertson
24 Sep 2017
REPORT
☆☆☆☆☆
REPORT
Got my feet done but they did not get the dead skin off plus they cut my toe side my big top. To top it off everyone had a bag in the tub a water but me so i complained and they gave me one. I will ne... Read More
Got my feet done but they did not get the dead skin off plus they cut my toe side my big top. To top it off everyone had a bag in the tub a water but me so i complained and they gave me one. I will never go back again bad experience. Read Less
Rachel S.
27 Apr 2017
REPORT
☆☆☆☆☆
REPORT
This place is terrible! Not very clean. My nails look like a 5 year old painted them. Polish all over my fingers. She cut my cuticles twice as she was cleaning them. Never ever again!!
Ayanna Moseby
30 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Worst Place Ever!! My Nails Popped Off After A Week
Mallory L.
31 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I've been here several times now, each time for a manicure and "spa pedicure" both with regular polish (I always bring my own anywhere I go). I really enjoy this place. There's nothing spectacular abo... Read More
I've been here several times now, each time for a manicure and "spa pedicure" both with regular polish (I always bring my own anywhere I go). I really enjoy this place. There's nothing spectacular about it but the people who work there are always good natured and polite, quick and efficient but still seem to make the most of the massage. This morning, it felt like she spent forever massaging my legs which was awesome but I was still in and out in a little over an hour which I appreciate. And my nails look great - no streaks and very clean around the edges. I've never had to wait but I try to always go at times that won't be crowded - early or during a weekday. The place is nicely decorated and always clean and the pricing is very reasonable. Read Less
Susan Hester
22 Dec 2016
REPORT
☆☆☆☆☆
REPORT
SM and Jackie are the best! Have been going here for the past 6 years hard to go anywhere else.
Madison Raymer
16 Nov 2016
REPORT
☆☆☆☆☆
REPORT
I got french tips 3 days ago at Star Nails with my two sisters and mom. The employees were all very rough, insensitive, and the lady who did mine was consistently digging her long nails into my hands ... Read More
I got french tips 3 days ago at Star Nails with my two sisters and mom. The employees were all very rough, insensitive, and the lady who did mine was consistently digging her long nails into my hands and fingers as she worked. The 2 people who did one of my sister's nails and my mom's nails made both of their cuticles bleed for one finger. The lady who did my nails was very rough with my cuticles and was yanking on them as she trimmed them. She made 3 of my cuticles bleed, one of which bled throughout most of my manicure. In the second photo, you can see just how mauled the cuticle of my middle finger is! Now I'm starting to worry it might be infected, it's very tender and red. Also, almost every one of my cuticles have multiple painful hangnails now. This $20 manicure has cost me severely damaged cuticles; seriously spend a few extra dollars and go to a place where the employees actually know how to take care of nails.
I never write reviews but I am so angry with this service. They didn't offer any refunds, discounts, or even apologies for their horrendous jobs. None of us have had such a horrible manicure experience like this before, I highly recommend you NOT go here. Read Less
Sarah L.
9 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Went here last week and was needing a relaxing pedicure. From start to finish I was there 20 minutes, quickest pedicure I have ever had and not in a good way! The lady cut the back of my foot and also... Read More
Went here last week and was needing a relaxing pedicure. From start to finish I was there 20 minutes, quickest pedicure I have ever had and not in a good way! The lady cut the back of my foot and also the nail polish was put on so sloppy. I had paint on my skin and my big toes you could see streaks from it being applied so poorly. I would not recommend this place to anyone! Read Less
Olivia C.
22 Mar 2016
REPORT
☆☆☆☆☆
REPORT
Have always had positive encounters with these people until today. Asked for a manicure and all I got was a cuticle cut and paint. No lotion, no massage, no wax treatment or anything! I didn't care th... Read More
Have always had positive encounters with these people until today. Asked for a manicure and all I got was a cuticle cut and paint. No lotion, no massage, no wax treatment or anything! I didn't care that I didn't get it, but was annoyed when they charged me for a manicure. I didn't want to waste my time and argue with them because it wasn't worth it. Needless to say I won't be back. Read Less
Amanda B.
26 Mar 2015
REPORT
☆☆☆☆☆
REPORT
I come here for all my pedi's and mani's. I think they do a good job especially on the pedicures. I do wish they would get more updated OPI colors. I could go elsewhere but this place is convenient to... Read More
I come here for all my pedi's and mani's. I think they do a good job especially on the pedicures. I do wish they would get more updated OPI colors. I could go elsewhere but this place is convenient to my house so I don't mind too much. Read Less
Nancy M.
3 Jun 2014
REPORT
☆☆☆☆☆
REPORT
Not satisfied. Went there for the first time 5/29/14 with my teen. We each got manicures & I got a pedicure. Pros: Place looks cleanMetal implements came out of a sterile (from an autoclave) packagePe... Read More
Not satisfied. Went there for the first time 5/29/14 with my teen. We each got manicures & I got a pedicure. Pros: Place looks cleanMetal implements came out of a sterile (from an autoclave) packagePedicure massage chair was very niceCons:Manicurist did not apply a base coat & used color on my nails. It took an hour to get the fuschia/reddish color off (only removed due to lots of chips in polish)Some of my fingernails were left square with sharp edges which dug into my skin. I thought I had some sort of infection due to the pain - it was the nailsMy pedicure did not last longThe soles of my feet were gone over once with a brush so the next day I still had rough soles/heelsOverpriced for the minimal manicure required on my teen ($25) - nothing artificial mind you, just a straight forward manicure & nothing needed to be trimmed or filedBottom line, I'm most unhappy with the pedicure. Who thinks to check the soles of their feet while sliding/stomping around in those gorgeous disposable flip flops! Not going back. Read Less
Laura J.
22 Aug 2011
REPORT
☆☆☆☆☆
REPORT
If you go to another nail place in Lexington STOP!! You need to start going to Star Nails on Brannon Road.I had the most incrediable pedicure I have ever had regardless of the price. Very clean, ver... Read More
If you go to another nail place in Lexington STOP!! You need to start going to Star Nails on Brannon Road.I had the most incrediable pedicure I have ever had regardless of the price. Very clean, very friendly, nice products and most importantly a freaking awesome foot/leg massage.I had a moment of worry when they started speaking a language I couldn't identify in relation to my feet. It could have been that they were admiring the lovely nail color I picked out, it could have have been that they were saying I should have shaved my legs this morning, I'm not sure. But, for the $35 I paid for the spa pedicure, I didn't really care. Read Less