I was extremely disappointed with my experience here. I made an appointment several days in advance for 2 to get mani/pedis. I explained that I would be getting married the following day. So my friend... Read More
I was extremely disappointed with my experience here. I made an appointment several days in advance for 2 to get mani/pedis. I explained that I would be getting married the following day. So my friend & I arrived for our appointments. A woman ushered us to pedicure chairs & proceeded to fill my friend's foot bath. She did not fill mine. She started my friend's pedicure. Still no water. At least 10 minutes pass before I ask her if she could fill my water. She said another technician would be taking care of me. I said I understood that, but while I was waiting for him or her, could she fill my foot bath? She repeated that another technician would be working on me, gestured at my friend, and said she was working on her. My friend said she wouldn't mind if she took a moment to fill my water, but she still shook her head. She did, however, turn around to call to another technician who was with another client. He came over several minutes later to fill my water and then went back to the other client. The water overfilled because no one was paying attention to it. Then he came back with a pitcher & started bailing the water out. I suspect the pitcher hadn't been washed since its last use, and not only was it in my water, but he also scraped it across my feet (because I wasn't told to remove my feet). It was weird & unpleasant. By the time the air jets were turned on in my foot bath, my friend had already had her massage & nearly all her toenails were painted. Needless to say, she was finished way before me. And my massage chair stopped working. Sad. The pedicure itself was excellent, once it finally started. I was very pleased with it all, including the massage. The biggest problem, though, and the one that leads me to never want to return to this salon, was the horrendous manicure. Midway through my pedicure, someone asked the technician if I'd be getting a manicure. He said "no, just toes." At that point I nearly lost it. My wedding was the following day -- they knew that -- and it was incredibly crowded and I knew then & there that my manicure would be rushed. I was really glad that I had brought my own polish (OPI Thrill of Brazil, a very dark & noticeable red) just in case of the possibility of chips.Rushed is an understatement. Another technician came & stood beside me while I was getting my pedicure and started to file my nails. She did my arm massage, with one of my arms stretched across my body because she couldn't (or wouldn't) move to the other side of the chair. When she started to buff my nails, I once again explained that I was getting married the following day & wanted nice nails. So she told me I could just come to her table when my pedicure was finished. She rushed through everything. I had 2 rough-to-the-touch nails that I knew would chip quickly. I was right. I had to touch them up before the wedding. Over $60 for pretty toenails, an unpleasant experience, and an awful manicure. I'm sure it's much better during less busy hours (we were there at 6pm), but we had an appointment so that shouldn't have mattered. I won't be returning. Read Less