There were so many things wrong with this experience so I will just start from the beginning. My friend and I made an appointment and showed up promptly. They were busy and we could tell they had a fu... Read More
There were so many things wrong with this experience so I will just start from the beginning. My friend and I made an appointment and showed up promptly. They were busy and we could tell they had a full schedule. Each customer, no matter how busy and booked, should be allotted the same amount of time and attention to detail without being rushed. Don't over book if you are going to just rush through customers because that will leave them unhappy with the results and in turn, they will not be back to give you more business.I picked out my color -- a fuchsia purple-y color, and then one sparkly color to put on my ring finger. I told her what I wanted, which is a pretty common trend. I believed it to be understood by her head nod of affirmation and her moving on to the next step. The paint color wasn't very opaque so it took 4 coats. She rushed so fast through it that paint flicked on my finger skin up by my knuckles and was smeared on my skin around my nail without being cleaned up. She kept bumping the wet paint and painting over it so it looked uneven and gloppy. After applying 4 coats, even to the ring finger that was supposed to have sparkle polish, she went to apply the sparkle coat as she scraped off all the sparkles into the bottle so it left it with clear polish. She looked very confused as if she didn't know there wouldn't be sparkles on my nail if there weren't sparkles on the brush after she scraped them off. I said I would just get a different sparkle color that would be thicker and more opaque. She painted my ring fingers with the new sparkle polish and then continued to put it on my middle finger. No clue where that came from or why she felt the need to do that. I was just too annoyed at this point and the color on my nails was light in one area and dark in another from not letting it dry enough in between coats, smudging, and just lack of care to pay any attention to detail. I felt like she was just rushing to get me out the door -- what's the point in that? Do what you do and do it well. Anyways, I just ended up getting the same color my friend got (her manicure was just okay as well, but much better than mine) to save time and further frustration. When she took my polish off to start the new color, she started putting the base coat on when there were still dark purple polish around my nail bed and in my cuticles. Furthermore she put it on very sloppily like just touching and smearing it on with the brush rather than painting it on in strokes like it's intended to be. At that point I asked to take the cotton ball she had and started taking the rest of the purple polish off myself. I told her I was going to wash my hands, she said I didn't need to even though there was cotton fuzz stuck to my nails. She just did a quick wipe down and called it good. It was still a terrible paint job but at this point I was just cutting my losses. They were shaped ok and cuticles removed, I thought I would just repaint them myself at home. The pics I have are from the day after. You will see where she didn't go to the edge of my nail with each coat, the polish around my cuticle, and the air bubbles.When I went to pay one of the owners rung me up and asked how everything was. I said it was okay. She asked "Just okay?". I said yeah, just okay. Then she proceeded to ask what went wrong and I put most of what I just wrote in a nutshell for her. She said something to the tune of the polish was brand new and had no idea why it wasn't good but she was going to look into it. Whether she does or not I will never know, but hopefully for the sake of her business she starts there even though I don't think it was the polish itself that was terrible....And then maybe also point out to her staff to not rush through the services they provide. Read Less