I have come to this salon many times, and never had any issues, always polite and did a nice job. However I went today and my experience was awful. I walked in and put my name in and they seated me at a station right away, I then sat there and waited 45 min before anyone came to help me. When she did help me she told me I couldn't use the color I picked, when she started on my nails she told me she needed to cut my cuticles or she couldn't paint them, however I just wanted a polish change not a manicure. She was very pushy and rude about it when I continuously said no. The rest of the time she did my nails she was just rude and I won't be going back. Read Less

Went to Gillian for Gellux fingers and toes before my holiday such a fantastic choice of colours she was so inviting and we had a lovely chat throughout the service my nails have lasted so well, no chips, scratches or cracks nearly 2 weeks later, and for the past ten days I have been in the sea and walking through sand everyday I can't recommend her enough!!Read Less

If I could rate this less I would, just sat in a pedicure chair for 25 minutes while no one seemed to care. Water was freezing, toes wrinkled and then finally I ask if someone is coming soon and then I get the wow comment from the guy about my glitter on my toes, asking if is gel saying oh this gonna be hard to get off. It's sparkle nail polish, maybe you have never seen it before. Rude, worst customer service ever, will never go back. Great first impression, NOT!!! You suck Read Less

Rude, pushy. We called to change appointment time and instead of addressing it, the guy(owner maybe?) pretended we had the wrong number and hung up on us! (Yes we called the right number and then talked to him when we arrived). I will say we did not have to wait a long time but after the pedicure they rushed us out of the chairs (I am 8 months pregnant) and asked for immediate payment with "how much tip you want to add?" then would not return my card until I signed in front of her. Perhaps she thought I was going to jet waddle out of there without signing? I will not be going back. Read Less

I have been to this nail salon two times and have not had a good experience either time. The first was to get our nails done for my brothers wedding. and the second (yesterday) my mother and I went to get our nails ready for our vacation. Both times I have requested a full set and both times they have missed the mark. I came home yesterday and took the nails off because they looked like they had already been growing out for a week and the polish job and shape was so bad. I will say everyone there is nice and it is a very busy place..but I was very disappointed and will not be returning. Read Less

I have been to this nail salon two times and have not had a good experience either time. The first was to get our nails done for my brothers wedding. and the second (yesterday) my mother and I went to get our nails ready for our vacation. Both times I have requested a full set and both times they have missed the mark. I came home yesterday and took the nails off because they looked like they had already been growing out for a week and the polish job and shape was so bad. I will say everyone there is nice and it is a very busy place..but I was very disappointed and will not be returning. Low quality work Read Less

This is the 4-5 time I've been to this salon. All my previous experiences have been average to mediocre service, but it's close to home and usually they have availability. This last visit was the worst. The nail tech half the time was sitting talking to the girl next to her and the other half of my pedicure she was on her cell phone. She trimmed my nails, brushed the nail file back and forth once, then slid the buffer over the top of my nail once. The edges of my nails were rough. I commented and asked her to trim the nails a bit more and file them squared with rounded edges, I thought I was going to fall over from the stink eye she gave me. She did the exact same thing.... back & forth once over my nails with the file. There's way too much competition in the neighborhood to "settle" for poor service such as this. Read Less

Thanks for your patience tonight. Love my navy nails. Managed to get them home safely It's always a pleasure having them done in a really professional but very friendly salon. Gillian I will see you again soon.Read Less

I love Tom & Teresa! Started coming here in 2014 the day before a big photo shoot. I walked in and was frantic about needing a full set done and they were closing. The owner sat me down and did my nails right then and there and didn't even charge extra. From then on I've been a loyal customer and bring in friends & family as much as possible. Read Less

Absolutely appalling!! Had an appointment booked for tonight at 8pm for nails as going on special family holiday. Booked the appointment few months ago and had messaged Gillian to confirm and I got a 'thumbs up' over private message. To then get a message just now telling me she is not mobile anymore and is too busy in the salon!! Disgusting customer serviceRead Less

Gillian you are just a wee star and have done yet another fabulous job on my nails again..! Loving the "raspberry ripple" choice made today....your patience while I try and decide on a colour is saintly you deserve a medal lol! The range of colours is amazing I could be there all day. I would recommend Matrix nails to all the lovely ladies out there who love to get pampered.....Gillian provides a friendly, relaxed but highly professional service and the end results are always amazing. Can't wait for our next catch up thanks again xxxx Read Less

Well I've just had my first nail experience for a family wedding. I think I may be hooked! Gillian is really easy to chat to while working away and the whole experience felt like a naughty but nice indulgence !! Read Less

Just had my nails done by Gillian for the first time and I will definitely be back! Such a lovely person I felt I had known for ages! And so accommodating squeezing me in after closing time so I had my toes done for my holidays! Thanks so much Gillian! See you again soon! Xx Read Less

These folks are always so nice about accommodating you no matter how busy. Tammy is just amazing. I've been to her six or seven times and she's courteous, friendly and does a beautiful job with a pedicure. Read Less

This place is horrible. Their English is not good, and they will try and trick you into buying more than you originally asked for because they want you to spend more. It's hard to understand and they are constantly wiping nail polish off the skin of my hand. This establishment is ran horribly and I will not be going back Read Less

I would recommend matrix nails to anyone, the service is excellent, professional and very friendly, the quality of Gillian's nails is excellent and I love the fact, that you can create whatever style you want and Gillian has a wide selection of colours and accessories for you to choose from. Read Less

Nothing special, but very good service, on a very busy day there. My teen daughter wants to return.This added before posting: We DID return last saturday!Very accomodating- called to make early appt. for daughter. They open at 9:30 which was tight on time for us. Owner said no problem, we'll let you in at 9:15 if you want!  The woman who took care of her was so good to suggest not a full mani for her, as "younger girls don't need the cuticle work and softening"! She did a shaping and 'polish change' charge, saving me $.  We will be back many more times. With nail salons on every corner, this service was so nice. Read Less