This experience was very disappointing. The staff was very untalkable and had the attitude of they didnt want to be there or do nails. They were very very pushy trying to get my mom and i to get product "that was better for us". My nails do not look normal,they look like i glued some dollar store nails on. The paint job was not cleaned up around the edges,plus one hand the edges of our nails was not painted,and i was filed to much on one hand and started bleeding. They were very quick to make us feel unwanted. We are not new to getting our nails done but this experience was terrible. We will not be returning to this location. Read Less

Horrible! I walked in today and not ONE person said anything to me for over 30 min. And they weren't even busy! A guy was sitting listening to music. I made eye contact with him several times and not once did he, nor anyone else address me. I eventually got up and left! Customer service is horrible!!! Read Less

Been going here for several years. When my teenage daughter goes in to get the same thing she always pays $25 more than me. I always ask how much before I get my nails done because it is never anywhere close to being the same price every time. Today i left with it being $15 more than what she said and my nails look horrible! I am headed to have someone else redo them. I hate to leave a bad review but she wouldn't listen to me when I told her they looked terrible and weren't drying. Read Less

I've never had an issue with the service here. My mom and I get pedicures here alot and we love how they actually take the time to make our feet and legs feel amazing. And Quy does amazing on my eyebrows. Thank you ladies for always making my experience welcoming and like family. Read Less

Our Bridal party loved their pedi/mani with Nikki, Tracy, Jade, Christina, Elle, and Quy! Highly recommend them all!! They are kind, thorough, clean, and do excellent work!!! They made us very happy!! Thank you Nail Elements, for all you do to make your customers happy Read Less

I've been going to Nail Elements for over 7 years and will never go anywhere else! My nails are always exactly how I want them, the girls are as friendly as they get, and the customer service is about the rest!! Read Less

Very disappointed in their work and customer service. After 5 days my nails looked horrible and already needed filled and one fell off the 8th day then another on the 9th day. I called on the 8th day letting them know what happened that one fell off and they needed filled already and she said to come in that they would fix them with no charge. I also called back that evening to make sure it was okay if I came the following day to get them fixed and she said that was no proble...m. So the next day I call before I headed up there and explained what happened and that I had talked to someone the day before , just to make sure we're all on the same page that way I didn't drive all the way up there for no reason. Well guess what, I drove up there for the gal to tell me I would have to pay to have them fixed. That's ridiculous! I paid for my nails already and they did a horrible horrible job. If you go to my page I made the pictures public , you can check out their poor work. You will also see pictures of my families nails that had gotten theirs done the same day I did. Two of the girls shellac gel nails chipped the FIRST day, and my mother in laws chipped the 4th day. I'm disappointed at the nails and how the gal was careless to the fact that her Co worker had done such a bad job. I'm also disappointed at the fact that I was assured 3 times that they would be fixed with no charge. The gal I talked to in person was the same person on the phone the 3 times I talked to them...I have a feeling she lied and she wasn't the person I talked to the 3 times on the phone and if im wrong then thats ridiculous of her to tell me one thing on the phone and something else in person. Waste of my damn time and money. I've posted the pictures on my FB and many people have shared the post and commented about their poor services as well. My friends and family will never go to them again. आणखी पहा Read Less

I have been going here for the last several years and the service has definitely gone downhill. They are more interested in talking to one another or not at all. Their deluxe pedicures are no longer deluxe and they run you through like an assembly line now. Last week when I left after having mani/pedis for myself, my daughter and a friend I realized that I had been overcharged by $10. When I called back to let them know they said no refund. I spent over $200 and they could have cared less. I won't be going back! Word of caution- check their math and ask for an itemized ticket! Read Less

I have been going to Nail Elements for 6 years now and would never go anywhere else. I absolutely love all of the staff there. They always get you in last minute and do an outstanding job! If you are specific with what you want, they always come through. Or if you are indecisive (like me) they always have great ideas! I would recommend them to anyone! Wedding nails, prom nails, day-to-day nails, or any event you have, they are fantastic!! Read Less

I had a few issues with my nails when I first got them done by one of the ladies ,then kelly and Be let me come in and they completely fixed them for me . I am so happy with this Salon , and the staff is amazing . They were willing to work with me,and I walked out satisfied . I would highly recommend Be or Kelly at this Salon. Read Less

I am not one to make a public complaint, but here it goes. My family, friends, and I will NEVER be back. The nail techs and employees were fine-- but when my brother and I went in for two pedicures and used gift certificates as our method of payment, the owner did not honor them. She was rude, cut my mother off from their phone conversation, and still made us pay an additional $50 which had already been paid previously. Our pedicures were not worth $100. If you do not accept "Nail Elements" gift certificates, change the name of your company/sign outside when you take over. Thank goodness there are other nail salons in Derby, KS that respect their clients while simultaneously doing a great job. Everyone I know will hear about my experience-- terrible customer service. Read Less

We lived in Derby for five years, and this was my go-to place. The staff was friendly and patient, and they always did a flawless job. My husband's job took us out of state in 2012, and when we returned to Derby last summer, I was really excited to get back to my favorite nail salon and I made an appointment with a friend and came in. When we got to the salon, I was pleased to see it had been remodeled and was really nice inside.Our names were called by an unsmiling tech named Jade. The first sign of trouble was that, despite the place being empty aside from us, our request to sit next to one another was met with tight-lipped silence.She accommodated us, though, and we proceeded to explain what we wanted (yellow and black ombré for a WSU game). She seemed very confused and about what we wanted, and rushed us as we deliberated over colors. As she got started, it took about 2 nails in to realize that the ombré she was attempting looked awful. My friend, who is braver than me, spoke up, saying we didn't like how it looked. At that point, we asked her to just wipe off the black ombré layer, so we could just go with the yellow. She put down her tools and rolled her eyes (!), and finished us up with the yellow, which looked fine. Feeling guilty about frustrating her, we tipped big, but that, too, failed to earn a smile.I don't know if it's under new ownership or what, but as we got in the car, we agreed we didn't deserve that treatment, and vowed to never go back.Since then, I've spoken to other women in Derby who felt rushed or like they were on an "assembly line."I'm really disappointed, and am now going to LV Nails, just north of Panera. Read Less

The best place to go to!  I came to visit from California about a year ago and I was looking for a good nail shop, I did a few searches and asked around and I came upon this place.  They're very professional, friendly, super clean and new, and wonderful staff.  The massage chairs are very comfortable and new. Price:Very comparable to other places except this place is much cleaner and newer.  Staff are fun to talk to. Parking: It is shared with other stores in the plaza, there's probably about 6 stores.  And parking is first come first serve. Quality:They use the best quality tools.  The Gel nails are natural and pretty.  And the artists who draws pictures on your nails are excellent artists, they're very intuitive and meticulous. Read Less