25 Reviews

Pro Nails

West Des Moines, Iowa
Reviews
Amy Pattee
1 Jul 2018
REPORT
Loved this place!! Owner is SO nice and personable. They stayed open late for us and didn’t rush at all. Also give free massages!! Would highly recommend
oatbagg Ma
27 Apr 2018
REPORT
the first clue is if the nail implements are sterile. mine were taken from a drawer. So, NO. I debated leaving and i should have. Where are the state regulators and salon licensing regarding health is... Read More
the first clue is if the nail implements are sterile. mine were taken from a drawer. So, NO. I debated leaving and i should have. Where are the state regulators and salon licensing regarding health issues? Not in Iowa. I decided against a shellac and got a plain manicure to get the heck out of this salon. Don't bother with this place and be sure to sanitize with hand wash when you get home. I don't want a staph infections. Read Less
Nicole Rebol
20 Apr 2018
REPORT
Got a pedicure and gel nail. She even gave an arm and neck message after. Loved it!
Jj Oliver
3 Apr 2018
REPORT
I love going to get my nails done at this shop! My experience was amazing! Employees are very nice amd cater to your needs! They offer free massages with your manicure or pedicure! They also offer sna... Read More
I love going to get my nails done at this shop! My experience was amazing! Employees are very nice amd cater to your needs! They offer free massages with your manicure or pedicure! They also offer snacks and beverages while you are there. This is an all around great place to go and their prices are cheep compared to most places! The reason why I did not give them five stars is because the man who did my nails did not pay attention to specific details and left smudges of nail polish on my fingers, I had to go home and remove it with nail polish remover myself!, it just depends on who is doing your nails, but overall a great place to go! Read Less
Megan Phillips
31 Mar 2018
REPORT
Had a gel French manicure done one week ago - I am hard on my hands and it still looks great. Very clean, professional, efficient, and kind. Good price, too.
Laura Edgmond
1 Mar 2018
REPORT
Pro nails is the best. Very customer focused and very attentive. Plus, you get back massage with manicure which is awesome!
Leslie Vidrio-Michalski
1 Feb 2018
REPORT
I love this place after moving to bay view a year ago I decided to get my nails done there and I don’t regret it. It’s the only salon that gets my acrylics nails right! No lifting, I can go about 3 we... Read More
I love this place after moving to bay view a year ago I decided to get my nails done there and I don’t regret it. It’s the only salon that gets my acrylics nails right! No lifting, I can go about 3 weeks without a fill but usually go in every 2 weeks. The nail techs are always aiming to please you. They also get my nail shape correctly, just like I want it. Everyone is nice and professional. Read Less
Sydney Wood
19 Dec 2017
REPORT
I absolutely love this place! The owner does a phenomenal job with his pedicures and making sure to get those pesky in-grown toenails. The whole staff is very personable. They always make sure I get w... Read More
I absolutely love this place! The owner does a phenomenal job with his pedicures and making sure to get those pesky in-grown toenails. The whole staff is very personable. They always make sure I get what I am looking for. 10/10 would recommend! Read Less
Salma Sadeddin
6 Dec 2017
REPORT
I won’t go anywhere else! Everyone is so kind and friendly! They know me by name and treat me extremely well.
Jenni Kneser Gaura
30 Nov 2017
REPORT
I've been a customer here for years and I've never had a bad experience. I read these negative reviews and wonder if these people are frequenting the same place I am. In the beginning, you could walk ... Read More
I've been a customer here for years and I've never had a bad experience. I read these negative reviews and wonder if these people are frequenting the same place I am. In the beginning, you could walk into this salon and be taken care of without having an appointment.....I used to do it all the time. Over time, Sonny and Tracy have built this successful business into one that now suggests an appointment be made for immediate service. I don't think they could've done that by pr...oviding poor service to their customers. They are always fair with their customers and don't give them over inflated wait times as I've heard other salons do. I would definitely recommend this salon (and making an appointment first) for nail or waxing services. If it's any testament to my loyalty, I moved a half hour away from this salon over a year ago and I still drive there every two weeks to get my nails done..... There are plenty of other nail salons in between but I choose Ellie Nails & Spa! See more Read Less
Elisabeth Biggs
15 Oct 2017
REPORT
Christine was great! Got a classic pedi and gel mani. They look amazing, and the whole experience was super relaxing- just what I needed :) Great prices too! Will definitely be back.
Karrie Krueger
5 Oct 2017
REPORT
Customer service has become horrible. Work has become rushed and sloppy, no interest in hearing what you want. I won't be back.
Missy Ann
15 Aug 2017
REPORT
The people are friendly and the owners are very sweet. My best friend and I go every other week and everyone is so friendly. I recommend this place to anyone looking for a relaxed and friendly environ... Read More
The people are friendly and the owners are very sweet. My best friend and I go every other week and everyone is so friendly. I recommend this place to anyone looking for a relaxed and friendly environment. Read Less
Lisa Chapman
25 Jun 2017
REPORT
I have been going to Pro Nails for approximately 10 years and have visited many other nail salons over the years. By far Pro Nails is the best place! Occasionally, there maybe a less than stellar visi... Read More
I have been going to Pro Nails for approximately 10 years and have visited many other nail salons over the years. By far Pro Nails is the best place! Occasionally, there maybe a less than stellar visit as this may depend on which nail tech is servicing your needs. Read Less
Jade Sporrer
23 Jun 2017
REPORT
They did a terrible job on my Pedicure. They took forever as the lady doing mine kept walking away and doing other things. She also did not do the whole pedicure process and they look just the same as... Read More
They did a terrible job on my Pedicure. They took forever as the lady doing mine kept walking away and doing other things. She also did not do the whole pedicure process and they look just the same as they did before I came in. I would not return to this place Read Less
Kathleen Manke
3 Jun 2017
REPORT
Very disappointed in Ellie Nail spa: called at 1240, told to come in at 130pm for a mani&pedi. Arrived at 125, sat til 150 until I was taken to a pedi chair. Waited for over 10 min with my feet soakin... Read More
Very disappointed in Ellie Nail spa: called at 1240, told to come in at 130pm for a mani&pedi. Arrived at 125, sat til 150 until I was taken to a pedi chair. Waited for over 10 min with my feet soaking until a few minutes ago when someone who came in 20 min after me was brought over and started getting her pedicure right away. I understand they are busy but when I call, wait past the time I was told to come in and someone else is taken care of before me...that's horrible customer service. I'm super bummed because this was the only nail salon around I really liked but I won't be treated like I'm less important than other customers. Read Less
Brittany Schulz
30 Apr 2017
REPORT
I used to get my nails done ALL the time (manicure/pedicure). I had a great relationship with my previous technician, until he decided to be shady money and business wise. It left a really sour taste ... Read More
I used to get my nails done ALL the time (manicure/pedicure). I had a great relationship with my previous technician, until he decided to be shady money and business wise. It left a really sour taste in my mouth for a long time. I've been looking for a salon that I can trust and be comfortable in (FOR OVER 5 YEARS!), and I'm so glad that I went here! A friend of mine was looking for a salon and I saw someone recommend this place to her. It's closer to home than the mall, and... I absolutely love the way Darlene did my manicure and pedicure!!! I will be making an appointment to specifically see her every 2 weeks! She was really knowledgeable and very personable. Love her! The salon was packed when I arrived, I'm glad I made an appointment. :) I'm pretty positive that my faith in good business for mani/pedi has been restored! See more Read Less
Natalia Crabb
18 Apr 2017
REPORT
Usually go here but the service has gone down hill. They rush through the services and the owner who did my moms nails was rude the whole time and made her bleed and called her a cry baby for telling ... Read More
Usually go here but the service has gone down hill. They rush through the services and the owner who did my moms nails was rude the whole time and made her bleed and called her a cry baby for telling him it hurt. Her nails are uneven and he just went ahead and did shellac when we asked for a regular set. If you go here be careful as they try to overcharge you and rush through the services. I would recommend ALL ABOUT NAILS which is 2 mins down the street they are more professional and don't make you feel like a burden. Read Less
Heidi Conner
7 Apr 2017
REPORT
They are very professional and did a great job.
Jennifer L.
28 Jan 2017
REPORT
I have been going here for years and I'm never disappointed.  Every one  of the ladies is friendly.  They take their time and don't make you feel rushed at all.  The business is very clean and gloves ... Read More
I have been going here for years and I'm never disappointed.  Every one  of the ladies is friendly.  They take their time and don't make you feel rushed at all.  The business is very clean and gloves are worn by all of the workers.  Holly is the best!!! Read Less
Tammy Stadler Wimer
21 Jan 2017
REPORT
I have to say I was very disappointed lastnight when I went in for a gel fill. It was 6:40, and the awesome lady that usually is in charge, wasn't there. I asked for a fill, and the younger lady aske... Read More
I have to say I was very disappointed lastnight when I went in for a gel fill. It was 6:40, and the awesome lady that usually is in charge, wasn't there. I asked for a fill, and the younger lady asked if I had an appointment. When I said no, she very quickly dismissed me, saying we can't fill your nails tonight. There wasn't anyone waiting in the chairs by the entrance. I totally understand that sometimes they are too full, I guess it was her attitude and tone of voice. I go there all the time, and get pedicures and have my eyebrows waxed. Just recently had a full set of gel nails done. I truly don't know if I'll go back!! I felt extremely dismissed and unimportant!! Not a good feeling :0 ( Read Less
Origami Zombie
31 Dec 2016
REPORT
I don't go often, but this is the only nail salon I visit. Everyone is always professional and friendly. Today I was assisted by Lina, which was an absolute pleasure to speak with. Prices are great, a... Read More
I don't go often, but this is the only nail salon I visit. Everyone is always professional and friendly. Today I was assisted by Lina, which was an absolute pleasure to speak with. Prices are great, and service is excellent. They even usually provide arm/shoulder or feet/leg massages depending on which service you are get. Read Less
Susan Curtis Voit
16 Nov 2016
REPORT
This place is awesome. I booked manicures and pedicures for myself and 5 other ladies the Friday before my wedding. Ellie Nails went above and beyond to make our spa experience wonderful. The staff ma... Read More
This place is awesome. I booked manicures and pedicures for myself and 5 other ladies the Friday before my wedding. Ellie Nails went above and beyond to make our spa experience wonderful. The staff made sure we all were able to sit next to each other and they were constantly checking in to make sure we were having a nice time. Added bonus: they allowed us to bring champagne to drink while we got pampered l. I highly recommend this place! Read Less
desarae v.
26 Sep 2013
REPORT
Love pro nails!!! Hyu vu did an awesome job on my toes. Live the salt rap and back massage chairs. They need a website and some interior decorating but still love going here. Cheap and good job.
Avonni H.
23 Jan 2011
REPORT
No stars!!!I went to Pro Nails to see if they could apply one press on.  I broke a nail.  I explained that my nails are real and it took me forever to grow them out the same length.  I didn't want my ... Read More
No stars!!!I went to Pro Nails to see if they could apply one press on.  I broke a nail.  I explained that my nails are real and it took me forever to grow them out the same length.  I didn't want my nail sanded down just want a glued nail for my upcoming  event.  They were beyond RUDE not only did they tell me to go to sally's they didn't offer to paint my nails.  CRS crappy, rude, service..... If I could I'd load them and ship them back to the rude planet they came from.  I wouldn't go back if they offered to do my nails for free! Read Less
Book an Appointment
Online booking unavailable
Please call
(515) 457-8445
5004 Ep True Parkway
West Des Moines Iowa 50265
Business Hours
Monday
Mon
09:30AM-19:30PM
Tuesday
Tue
09:30AM-19:30PM
Wednesday
Wed
09:30AM-19:30PM
Thursday
Thu
09:30AM-19:30PM
Friday
Fri
09:30AM-19:30PM
Saturday
Sat
09:30AM-19:30PM
Sunday
Sun
12:00PM-17:00PM
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Pro Nails

West Des Moines, Iowa
(25)
5004 Ep True Parkway
West Des Moines Iowa 50265
Monday
09:30AM-19:30PM
Tuesday
09:30AM-19:30PM
Wednesday
09:30AM-19:30PM
Thursday
09:30AM-19:30PM
Friday
09:30AM-19:30PM
Saturday
09:30AM-19:30PM
Sunday
12:00PM-17:00PM
Amy Pattee
1 Jul 2018
REPORT
Loved this place!! Owner is SO nice and personable. They stayed open late for us and didn’t rush at all. Also give free massages!! Would highly recommend
oatbagg Ma
27 Apr 2018
REPORT
the first clue is if the nail implements are sterile. mine were taken from a drawer. So, NO. I debated leaving and i should have. Where are the state regulators and salon licensing regarding health is... Read More
the first clue is if the nail implements are sterile. mine were taken from a drawer. So, NO. I debated leaving and i should have. Where are the state regulators and salon licensing regarding health issues? Not in Iowa. I decided against a shellac and got a plain manicure to get the heck out of this salon. Don't bother with this place and be sure to sanitize with hand wash when you get home. I don't want a staph infections. Read Less
Nicole Rebol
20 Apr 2018
REPORT
Got a pedicure and gel nail. She even gave an arm and neck message after. Loved it!
Jj Oliver
3 Apr 2018
REPORT
I love going to get my nails done at this shop! My experience was amazing! Employees are very nice amd cater to your needs! They offer free massages with your manicure or pedicure! They also offer sna... Read More
I love going to get my nails done at this shop! My experience was amazing! Employees are very nice amd cater to your needs! They offer free massages with your manicure or pedicure! They also offer snacks and beverages while you are there. This is an all around great place to go and their prices are cheep compared to most places! The reason why I did not give them five stars is because the man who did my nails did not pay attention to specific details and left smudges of nail polish on my fingers, I had to go home and remove it with nail polish remover myself!, it just depends on who is doing your nails, but overall a great place to go! Read Less
Megan Phillips
31 Mar 2018
REPORT
Had a gel French manicure done one week ago - I am hard on my hands and it still looks great. Very clean, professional, efficient, and kind. Good price, too.
Laura Edgmond
1 Mar 2018
REPORT
Pro nails is the best. Very customer focused and very attentive. Plus, you get back massage with manicure which is awesome!
Leslie Vidrio-Michalski
1 Feb 2018
REPORT
I love this place after moving to bay view a year ago I decided to get my nails done there and I don’t regret it. It’s the only salon that gets my acrylics nails right! No lifting, I can go about 3 we... Read More
I love this place after moving to bay view a year ago I decided to get my nails done there and I don’t regret it. It’s the only salon that gets my acrylics nails right! No lifting, I can go about 3 weeks without a fill but usually go in every 2 weeks. The nail techs are always aiming to please you. They also get my nail shape correctly, just like I want it. Everyone is nice and professional. Read Less
Sydney Wood
19 Dec 2017
REPORT
I absolutely love this place! The owner does a phenomenal job with his pedicures and making sure to get those pesky in-grown toenails. The whole staff is very personable. They always make sure I get w... Read More
I absolutely love this place! The owner does a phenomenal job with his pedicures and making sure to get those pesky in-grown toenails. The whole staff is very personable. They always make sure I get what I am looking for. 10/10 would recommend! Read Less
Salma Sadeddin
6 Dec 2017
REPORT
I won’t go anywhere else! Everyone is so kind and friendly! They know me by name and treat me extremely well.
Jenni Kneser Gaura
30 Nov 2017
REPORT
I've been a customer here for years and I've never had a bad experience. I read these negative reviews and wonder if these people are frequenting the same place I am. In the beginning, you could walk ... Read More
I've been a customer here for years and I've never had a bad experience. I read these negative reviews and wonder if these people are frequenting the same place I am. In the beginning, you could walk into this salon and be taken care of without having an appointment.....I used to do it all the time. Over time, Sonny and Tracy have built this successful business into one that now suggests an appointment be made for immediate service. I don't think they could've done that by pr...oviding poor service to their customers. They are always fair with their customers and don't give them over inflated wait times as I've heard other salons do. I would definitely recommend this salon (and making an appointment first) for nail or waxing services. If it's any testament to my loyalty, I moved a half hour away from this salon over a year ago and I still drive there every two weeks to get my nails done..... There are plenty of other nail salons in between but I choose Ellie Nails & Spa! See more Read Less
Elisabeth Biggs
15 Oct 2017
REPORT
Christine was great! Got a classic pedi and gel mani. They look amazing, and the whole experience was super relaxing- just what I needed :) Great prices too! Will definitely be back.
Karrie Krueger
5 Oct 2017
REPORT
Customer service has become horrible. Work has become rushed and sloppy, no interest in hearing what you want. I won't be back.
Missy Ann
15 Aug 2017
REPORT
The people are friendly and the owners are very sweet. My best friend and I go every other week and everyone is so friendly. I recommend this place to anyone looking for a relaxed and friendly environ... Read More
The people are friendly and the owners are very sweet. My best friend and I go every other week and everyone is so friendly. I recommend this place to anyone looking for a relaxed and friendly environment. Read Less
Lisa Chapman
25 Jun 2017
REPORT
I have been going to Pro Nails for approximately 10 years and have visited many other nail salons over the years. By far Pro Nails is the best place! Occasionally, there maybe a less than stellar visi... Read More
I have been going to Pro Nails for approximately 10 years and have visited many other nail salons over the years. By far Pro Nails is the best place! Occasionally, there maybe a less than stellar visit as this may depend on which nail tech is servicing your needs. Read Less
Jade Sporrer
23 Jun 2017
REPORT
They did a terrible job on my Pedicure. They took forever as the lady doing mine kept walking away and doing other things. She also did not do the whole pedicure process and they look just the same as... Read More
They did a terrible job on my Pedicure. They took forever as the lady doing mine kept walking away and doing other things. She also did not do the whole pedicure process and they look just the same as they did before I came in. I would not return to this place Read Less
Kathleen Manke
3 Jun 2017
REPORT
Very disappointed in Ellie Nail spa: called at 1240, told to come in at 130pm for a mani&pedi. Arrived at 125, sat til 150 until I was taken to a pedi chair. Waited for over 10 min with my feet soakin... Read More
Very disappointed in Ellie Nail spa: called at 1240, told to come in at 130pm for a mani&pedi. Arrived at 125, sat til 150 until I was taken to a pedi chair. Waited for over 10 min with my feet soaking until a few minutes ago when someone who came in 20 min after me was brought over and started getting her pedicure right away. I understand they are busy but when I call, wait past the time I was told to come in and someone else is taken care of before me...that's horrible customer service. I'm super bummed because this was the only nail salon around I really liked but I won't be treated like I'm less important than other customers. Read Less
Brittany Schulz
30 Apr 2017
REPORT
I used to get my nails done ALL the time (manicure/pedicure). I had a great relationship with my previous technician, until he decided to be shady money and business wise. It left a really sour taste ... Read More
I used to get my nails done ALL the time (manicure/pedicure). I had a great relationship with my previous technician, until he decided to be shady money and business wise. It left a really sour taste in my mouth for a long time. I've been looking for a salon that I can trust and be comfortable in (FOR OVER 5 YEARS!), and I'm so glad that I went here! A friend of mine was looking for a salon and I saw someone recommend this place to her. It's closer to home than the mall, and... I absolutely love the way Darlene did my manicure and pedicure!!! I will be making an appointment to specifically see her every 2 weeks! She was really knowledgeable and very personable. Love her! The salon was packed when I arrived, I'm glad I made an appointment. :) I'm pretty positive that my faith in good business for mani/pedi has been restored! See more Read Less
Natalia Crabb
18 Apr 2017
REPORT
Usually go here but the service has gone down hill. They rush through the services and the owner who did my moms nails was rude the whole time and made her bleed and called her a cry baby for telling ... Read More
Usually go here but the service has gone down hill. They rush through the services and the owner who did my moms nails was rude the whole time and made her bleed and called her a cry baby for telling him it hurt. Her nails are uneven and he just went ahead and did shellac when we asked for a regular set. If you go here be careful as they try to overcharge you and rush through the services. I would recommend ALL ABOUT NAILS which is 2 mins down the street they are more professional and don't make you feel like a burden. Read Less
Heidi Conner
7 Apr 2017
REPORT
They are very professional and did a great job.
Jennifer L.
28 Jan 2017
REPORT
I have been going here for years and I'm never disappointed.  Every one  of the ladies is friendly.  They take their time and don't make you feel rushed at all.  The business is very clean and gloves ... Read More
I have been going here for years and I'm never disappointed.  Every one  of the ladies is friendly.  They take their time and don't make you feel rushed at all.  The business is very clean and gloves are worn by all of the workers.  Holly is the best!!! Read Less
Tammy Stadler Wimer
21 Jan 2017
REPORT
I have to say I was very disappointed lastnight when I went in for a gel fill. It was 6:40, and the awesome lady that usually is in charge, wasn't there. I asked for a fill, and the younger lady aske... Read More
I have to say I was very disappointed lastnight when I went in for a gel fill. It was 6:40, and the awesome lady that usually is in charge, wasn't there. I asked for a fill, and the younger lady asked if I had an appointment. When I said no, she very quickly dismissed me, saying we can't fill your nails tonight. There wasn't anyone waiting in the chairs by the entrance. I totally understand that sometimes they are too full, I guess it was her attitude and tone of voice. I go there all the time, and get pedicures and have my eyebrows waxed. Just recently had a full set of gel nails done. I truly don't know if I'll go back!! I felt extremely dismissed and unimportant!! Not a good feeling :0 ( Read Less
Origami Zombie
31 Dec 2016
REPORT
I don't go often, but this is the only nail salon I visit. Everyone is always professional and friendly. Today I was assisted by Lina, which was an absolute pleasure to speak with. Prices are great, a... Read More
I don't go often, but this is the only nail salon I visit. Everyone is always professional and friendly. Today I was assisted by Lina, which was an absolute pleasure to speak with. Prices are great, and service is excellent. They even usually provide arm/shoulder or feet/leg massages depending on which service you are get. Read Less
Susan Curtis Voit
16 Nov 2016
REPORT
This place is awesome. I booked manicures and pedicures for myself and 5 other ladies the Friday before my wedding. Ellie Nails went above and beyond to make our spa experience wonderful. The staff ma... Read More
This place is awesome. I booked manicures and pedicures for myself and 5 other ladies the Friday before my wedding. Ellie Nails went above and beyond to make our spa experience wonderful. The staff made sure we all were able to sit next to each other and they were constantly checking in to make sure we were having a nice time. Added bonus: they allowed us to bring champagne to drink while we got pampered l. I highly recommend this place! Read Less
desarae v.
26 Sep 2013
REPORT
Love pro nails!!! Hyu vu did an awesome job on my toes. Live the salt rap and back massage chairs. They need a website and some interior decorating but still love going here. Cheap and good job.
Avonni H.
23 Jan 2011
REPORT
No stars!!!I went to Pro Nails to see if they could apply one press on.  I broke a nail.  I explained that my nails are real and it took me forever to grow them out the same length.  I didn't want my ... Read More
No stars!!!I went to Pro Nails to see if they could apply one press on.  I broke a nail.  I explained that my nails are real and it took me forever to grow them out the same length.  I didn't want my nail sanded down just want a glued nail for my upcoming  event.  They were beyond RUDE not only did they tell me to go to sally's they didn't offer to paint my nails.  CRS crappy, rude, service..... If I could I'd load them and ship them back to the rude planet they came from.  I wouldn't go back if they offered to do my nails for free! Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know