Horrible service. The worst pedicure I've ever had. They charged me 57 dollars for my daughter to get a kids pedicure and a regular pedicure for myself. The lady doing mine cut my foot and it was bleeding!!! I'm not sure she could see. Then her co worker (much younger) was flinging my daughters hands and feet around telling her to sit still....but under her breath as she acted annoyed with her job.....sad environment and I dnt see the remodel changing that:( unfortunately Read Less

I loooooove tara! I highly recommend her she is so talented. The place is very relaxing free beverages and very clean. Tons of color options. Just be sure to ask for tara if you're getting a mani she's the best. Read Less

The lady who did my pedicure did a great job and was very attentive to detail. However, the ambience of the nail salon was lacking. The leather chairs were cracking and the massage remote was ripped apart. It did not feel luxurious at all. My biggest issue is that there was NO INDICATION, online nor in the salon, that this was a cash-only establishment... until it was time for me to pay. Therefore, I had to use the ATM (incurring fees). Read Less

My first time there was amazing! My daughter and I had a long day and rushed in an hour before closing for pedi's, a mani and a full set of acrylics. They didn't have enough of the colored tips I wanted so they found polishes to match what I had picked out. They NEVER once made us feel rushed and when I offered to skip the polish (I have an indie brand I love to use at home) or pay early so they could start closing, they insisted that we were not a bother. The owner/manager even helped so we got done sooner and told me we're more then welcome to come in at closing time and still get service. We were there pas closing and they still insisted I wait until my nails were completely dry!! Wonderful customer service and we love our nails! Read Less

Diva Nail & Spa is the best nail salons I've found. Loved my experience here. When I stepped in, a young girl greeted me. Staff was so detailed with my nails. They were all super friendly and fun to talk to. I never feel hurts. I would recommend this salon. This nail salon will definitely be my go to place.Read Less

I first started coming in Diva Nails & Spa last month and now second time. It was a wonderful place. I can also enjoy a cold beverage while being pampered here. The polish and gel were application were very flawless. They were very detailed in painting. My nails can last to 2 weeks or more. I am ready to visit again. Loves them from now to the last my life!Read Less

Diva Nail has to be one of the most stylish nail salon in Waterloo. FANTASTIC. They asked what their could help me with when I arrived. My feet were shiny afterwards-before they applied the lotion!They did very careful I never feel rushed. The tools has signs of being autoclaved before using. I will definitely be back for more. If you are looking for a salon to become a regular at. Read Less

I was nervous first walking into this place because of the majority of negative reviews. And because I needed my nails done due to the fact that I have a wedding coming up. I went around 9:30am and all of the ladies were wonderful they have great customer service and I am completely in love with my nails. I got shellac but got tips on three fingers because the nails had broken off. They were very good and they understood what I wanted and they were able to get it done. They were so good that the woman doing my nails even asked me if I wanted something to drink before we got started. The atmosphere is a very happy one and this is where I'll be going from now on. Like I said I'm obsessed with my nails. 😍😍💅🏾 Read Less

Terrible customer service. I came to visit my family out here in Waterloo and decided to take my cousin for her first mani/pedi. Luckily her technician did a good job on her nails. Mine however was completely unfriendly, stunk like cigarettes, and even answered his cell phone during my pedicure. It was so unprofessional!! I complained to the guy who checked me out and all he could say was "okay." He had one chance to redeem the salon by apologizing, but did he? No! In fact he seemed bothered that I was complaining to him. How rude! There are so many salons to choose from, so customer service is number one in my books. I left disappointed and will never be back. Read Less

Wow! Don't be fooled by the pretty lights and decor! It's like putting lipstick on a pig if my experience today is of the norm. They were very rude because I wanted my acrylics taken off. I was asked 3 more times if I wanted new tips or shellac after I plainly stated that I live out of town and it's just too much maintenance. The guy(I would say technician but that would mean he had gone to school and was licensed)that was taking them off burnt me three times with the file and gave me dirty looks for saying hot, hot, ow! As I pulled my hand back. Then he brought out a bowl of acetone in a bowl of what I can only assume was boiling water because it actually hurt. FYI I'm a former barista and not a stranger to hot liquids. Then he told me I'd have to sit there for 20 minutes and walked away. Seriously it's not time for your break when you have a customer. Horrible experience. Never going back. Read Less

Wow!  Don't be fooled by the pretty lights and decor!  It's like putting lipstick on a pig if my experience today is of the norm. They were very rude because I wanted my acrylics taken off. I was asked 3 more times if I wanted new tips or shellac after I plainly stated that I live out of town and it's just too much maintenance. The guy(I would say technician but that would mean he had gone to school and was licensed)that was taking them off burnt me three times with the file and gave me dirty looks for saying hot, hot, ow! As I pulled my hand back.  Then he brought out a bowl of acetone in a bowl of what I can only assume was boiling water because it actually hurt. FYI I'm  a former barista and not a stranger to hot liquids. Then he told me I'd have to sit there for 20 minutes and walked away. Seriously it's not time for your break when you have a customer. Horrible experience. Never going back. Read Less

This is possibly the nicest nail salon we've visited ever!  Five of the women in our family had a girls day and each of us had a very positive experience.  From the moment we arrived until we departed, the staff made us feel welcome and pampered.  Three had manis and pedis, and two had pedis only.  My mother-in-law had her first pedicure at 87 and really enjoyed herself.  The cleanliness and sanitized tools as well as clean odor were impressive.  Complimentary wine upon seating was lovely.  We will definitely return. Read Less

I went there for the deluxe pedicure and was told that if i pay cash i will get a discount. So I use their ATM machine that has a sign on it that says "No surcharge" and low and behold I have a $2.50 charge on my bank statement. Oh and they gouge you on the decorations for the nails. I had line drawn on 2 toes and that cost me $5. My niece did the kids special and the woman that painted her nails did a crappy job. They just don't do quality work there. Read Less

The prices were reasonable and the guy staffed at the door was very helpful and nice. However my service was average. I felt rushed and my nail tech wasn't very friendly or chatty. I wouldn't say this about all of the staff though just a few of them as I had a mani and pedi by two people & though it was some what busy for a Sunday the two techs I had didn't seem like they wanted to be there/friendly. Some of the other staff were very chatty & nice with their clients. My mani was okay I was very rushed & had no conversation and I basically could have painted my own nails better as they were left streaky. It was alright I would be open to try a different tech though. Read Less