I don't write a lot of reviews and I like to give a business a second chance when I have a bad experience, but I felt the need to write this review and to... never go back again.I had a mani/pedi at E... Read More
I don't write a lot of reviews and I like to give a business a second chance when I have a bad experience, but I felt the need to write this review and to... never go back again.I had a mani/pedi at Envision in July 2012 the day before my wedding. I went with my best friend. Paid $70 + tip for my mani and pedi, expecting a professional spa experience. We were treated with drinks upon arrival. And then it went downhill.We received our manicures at folding tables (not stations, but something they'd just erected prior to our arrival) from two salon employees. Not sure if they were licensed or trained but my experience tells me maybe not. Huge red flag: they used the same instruments (nail clippers, cuticle pushers, etc.) on the both of us, trading instruments back and forth, without sterilizing between uses, and the emery board used on me looked like it had been previously used. Ick. Not only is this disgusting but it's also illegal. They could get fined or shut down for this stuff.I gave them leeway and said nothing because 1) I was with my friend and knew she was clean and 2) we were supposedly the first treatment of the day. I shudder to think about whether or not these instruments were cleaned after use, or the night before, but sometimes you have to let it go.My manicurist was not adequately trained. I noticed her skipping several steps that the manicurist working on my friend did. This became evident when, an hour after the appointment, my polish began peeling off rapidly on all fingers. We heard from someone with experience that this was because the oil was left on too long? I had oil on my fingers the whole time so I have no idea. But this was REALLY terrible since it was the day before my wedding. Luckily it was clear polish. I called the spa and the woman on the phone (who had been my manicurist) begged me to come in and let them re-do it, if not that day then the next week. I think not. Not with your dirty used instruments.The pedicure was fine--they have nice spa chairs, everything looked clean, but again, sharing instruments (via a table between the chairs). Dangerous and illegal. But at least the polish lasted!I absolutely would have gotten a much better treatment at a strip mall nail place and paid half the price. Lesson learned--you don't always get what you pay for. Read Less