I was there when Bomber's first opened on Lark Street around the corner from where I lived. I've supported this business for the last 20 years. The food is good (my personal opinion is that only the w... Read More
I was there when Bomber's first opened on Lark Street around the corner from where I lived. I've supported this business for the last 20 years. The food is good (my personal opinion is that only the wings are great) but not good enough to subject myself to continually disappointing and frustrating customer service. The customer service in the Schenectady restaurant is atrocious. I have never had polite and friendly customer service- either up stairs dining, or down stairs for... take out or a quick sit down meal. In fact, the servers and cashiers are either indifferent at best or downright snarky at worst, and the past few occasion it's been the worst case scenario. Today I was waited on by a brunette with long hair put up, with a nose-ring, and some tattoos (didn't catch a name, so I'm describing so her boss knows who I'm writing about). This girl followed form I've come to expect by saying, "What can I get you?" There was no, "Hi, welcome to Bomber's? Do you have any questions? How can I be of service?" etc. Nothing that included typical good customer service 101. This girl was openly sighing, and making annoyed noises throughout my visit. Although, she was rather chipper and talkative to a young man who came in and sat down at the spot closest to the cash register. My wife, who has a highly restricted diet ordered black beans and lettuce. She asked this girl if there was cilantro to top the dish with. The girl was clearly annoyed by this request. Her response was, "We have cilantro for making dishes, but I'd have to cut some up." Good Lord, thanks for nothing young lady. The good will that cutting up a sprig of cilantro would have garnered is the difference between a good review, where I would feel validated and happy to say I've supported Bomber's for 20 years and one where I write, I probably won't be back. The food isn't good enough to swallow shitty service. This makes me pretty sad. As I've said, I lived on Washington Park and was there when Bomber's first opened. I introduced my friends to it. I wouldn't recommend it to anyone after today. It was the last straw. Mehr anzeigen Read Less