I have been a customer at Mia's almost since the opening. I liked the cleanliness of the salon, and developed friendly relationships with the staff and owners. I regularly referred friends and collea... Read More
I have been a customer at Mia's almost since the opening. I liked the cleanliness of the salon, and developed friendly relationships with the staff and owners. I regularly referred friends and colleagues to Mia's, and took my own daughters there as well. I was a very loyal repeat customer, who always tipped generously. However, a recent experience was less than stellar, and Mia's has lost my business. Another reviewer commented that service at Mia's is slipping. That was definitely my experience. Recently, I took my daughter to Mia's for a "Mommy-Daughter" mani pedi day. When we arrived, I mentioned to the owner that it looked busy, but she assured me that all was well, and told me to sign in. After waiting for 45 minutes, with part of the time seated at nail stations with no service, an older woman who had arrived after us began to throw a loud hissy fit over her "long wait," which at that point, was 15 minutes for her. The owner then directed the noisy customer to sit at the nail station next to me, where I had been waiting for about 25 minutes with no service...but with repeated assurances that the nail technician would "be with me soon.". The owner then began a manicure for the disruptive customer; the customer turned to me while she was getting her nails filed and said coolly, "Oh, are you waiting too?"At that point, I arose from my chair, quietly told my daughter to pull her feet, wrinkled from having been in the pedicure bath for nearly a half hour with no service, from the water, and put on her shoes.We walked out of Mia's and will never be back.I will not frequent a business that rewards rude, entitled customers who throw a loud fit with instantaneous service, while simultaneously penalizing other customers who have been sitting quietly, waiting their turn. Read Less