Please go somewhere else. L' Amour Nails in Noblesville has always been amazing and they bend over backwards to please you. The owner of Westfield Nails on SR 32 in Westfield does not deserve your bus... Read More
Please go somewhere else. L' Amour Nails in Noblesville has always been amazing and they bend over backwards to please you. The owner of Westfield Nails on SR 32 in Westfield does not deserve your business. I brought my two daughters, age 9 & 11, to get gel manicures as a reward for their report cards. I had never been here before. Mind you, I rarely get my nails done, just my toes. My girls were excited and spent at least 10 minutes while waiting choosing pink (50) and turquoise (39) gel colors from the palette. We showed them and told them the numbers. They sat down and began. I had to sit by my older daughter b/c there wasn't space by my 9 year old. After they got done, I go over to my youngest and her nails are a very ugly yellow and I can see she's trying not to cry. I said, "Oh my...that's not turquoise". So I said, "This is strange b/c we picked a turquoise color". They said nothing. So, my oldest goes back to the color palette and finds the color marked 39-turquoise-and shows it to me and I show it to them. They totally ignore me. Apparently, there are multiple pallets and 39 on one is a different brand. So, somewhere, 39 is yellow. Not knowing exactly what to do and them not offering help in anyway, I am standing at the counter waiting. Meanwhile, a woman walks in, and she says she is back to have a manicure done. The owner says, "We told you to come back at 2:30, it is 2:45. We don't wait for you." Her face looked like she was going to cry and I have no idea why she wouldn't have just walked out. Anyway, the guy comes to the register and I pay $60 for the manicures. My daughter is in the car waiting at this point and when I get to the car she's sobbing. It's a very small thing in the grand scheme of life, but she was super excited about turquoise and took the time to really pick out what she wanted. She's 9, after all. So, I sit there for a minute and decide I'm going to go back in. I went back in and I said, "Listen, I'm really sorry-we messed up and didn't realize there were multiple color decks with duplicate numbers. The 39 was supposed to be turquoise. This is a special treat for her and she's super disappointed. Would you be willing to change the color?" The owner says without hesitation, "Not without you paying for it. She should have spoke up". I said, "Well, I realize that, but she is 9 and I wasn't sitting by her. I just paid $30-you won't consider redoing the color for her?" He reluctantly said, "Ok." So, the lady who did her manicure comes over and she sits down and starts. The lady who had been sitting by my daughter said, "I think she was afraid to say anything". Then the owner proceeds, out of nowhere to announce, "I'm only doing this b/c I feel bad for her, but if you're going to blame me, then I won't do it". I said, "I'm not blaming you, I know we made a mistake on the color, but we didn't know." It's like he wanted a medal for agreeing to redo a little girl's' nail color. Bottom line: He had the opportunity to earn my repeat business, earn a nice tip, and my recommendation to all my friends, but instead he earned this review. He chose to be a big jerk and act completely put out. I sat there quietly until my daughter's nails were done and I walked out and they will never see me in their salon again. Read Less