Worst experience at a salon EVER. I came in trying to match my hair to a set of extensions. This girl dyed my hair twice to try matching and my blonde wouldn't budge. I heard her friend who also worked there pull her aside saying "use this to make her hair a little darker, but only leave it on for ten minutes". Mind you I heard every single word her friend said "TEN minutes". So what does this girl do...leaves it on for over an hour while she was cutting another customers hair...I even interrupted her twice and scared out of my mind told her "I heard your friend say only ten minutes? It's been over half an hour" she told me "no we can leave it on as long as we want, it will only get so dark and then it's done".....I AGAIN around the hour point told her "I think it's been on too long". During that hour she kept giving me the dirtiest looks and scuffing about me interrupting her..after that hour she cleaned my hair and kept saying "uh oh.." while washing it...she sat me down but had me facing away from the mirror. All the girls around had horror faces on their looks. The idiot wouldn't even turn me around to look at the mirror so I did myself. I started crying immediately. The whole bottom of my hair was a very ugly faded brown and the top was pure green....NEVER once during this process did she ever apologize. The owner had to come in and were trying to think what to do. Mind you I was there for seven hours at this point. The store was already closing. I had to remind the owner to just do a Malibu treatment (never ever went to cosmetology school, but of all the so called "professionals" in there I had to come up with a solution...)Did it, my hair was normal looking so I took it as it was..I was still in tears though, because at the time I had a photo shoot in a few days. While still crying all my friends text me (who went to school for cosmetology) to not pay a dime that places like them have insurance for situations like this. The owner who was drunk and joked about being so drunk never apologized and wouldn't let me leave for paying at least $50. She kept saying to come back the next day to fix it. All my friends told me to go back and make them fix it. She had to cut three inches off my hair from the horrible dead ends made from the treatments from the day before..she couldn't fix it at all. Went to a new salon and paid $200 to just go back to platinum blonde and I stayed that light for years fearing of ever going a darker blonde again. My first experience ever at Tangles and my last, I've told many of my friends ever since to never trust that salon. In the end I lost $250, three inches of my hair that wasn't even damaged till after that first night there and I stayed ten hours at Tangles the first night of them ruining it....the owner the next day said as softly as she could so the other customers couldn't hear her "turns out you were right, your girl left that color on your hair too long" but never got an apology. Read Less

Not a good experience for my first time going there. She had burnt my ear with a straightener and never offered for me to see the back. The stylist knew I wasn't happy with the cut. She told me "in a couple of days if your still not happy to come back and she'll try to do something else". I had told her it looks nothing like the picture that I had shown her. She seemed rushed because her next appointment was there. There's no way I would go back. Read Less

I have gone to this salon every since they opened, but only recently had an unfortunate encounter with the owner after a terribly botched wax job on my eyebrows.The young gal who botched my brow was crying and apologizing that she had never "messed up someone's eyebrows before". I was comforting her, all the while trying to reassure myself that they will grow back (which I know is not 100% true: they may not grow back properly). She was supposed to cut my hair but I said: I just want to go home as I am no longer in the mood to have my hair cut. She said: Let me get my boss to come and talk to you.The boss (owner) came in and had me sit back down in the chair. She started to get more wax ready and I said, "No thanks...I can tweeze the rest at home." She said she was going to try to "fix it". I was clearly uncomfortable with anyone doing ANYTHING else to my face, but she practically forced me back into the chair and started tweezing the corners, assuring me that she was cleaning up the edges. She asked me: Do you want me to was the middle since she (the first gal) hadn't touched it at all? I said, "No, I just want to go home." And I walked out (calmly) to get my purse.She responded by saying, "Fine!" And her energy was so unprofessional. She was clearly happy to be rid of me but she NEVER ONCE apologized or even admitted any wrong doing other than saying she was trying to "fix" it.So, I got my purse, went to the front desk, looked around for the owner and not seeing her, I said to the receptionist: The owner here was very unprofessional and never once apologized or offered me a coupon or free hair cut or anything. In the meantime, the owner showed up behind me at which point I said the same thing to her. She interrupted my by saying, "YOU just walked out!" So I interrupted her by saying, "No, YOUR attitude is the problem. It is extremely unprofessional. Good look with your business."I have dealt with hotheads before, many of whom are self-employed since they don't have the patience to work for someone else, but this situation genuinely perplexed me as I have been a customer for years. I was shocked that I NEVER ONCE received an apology by the owner and that she made NO attempt to reconcile my business by offering me a coupon or a product or anything. And, in fact, by saying "YOU WALKED OUT" she attempted to make ME feel like the "bad guy" in a situation where I was literally strapped down to a table covered with robe and hot wax on my face - and now over half of my naturally thick eye-brows are gone. Read Less

Scheduled an appt. for a brow wax on a Saturday for the following Tuesday.  Got to the salon a few minutes early and waited almost 25 minutes past the appt. time before getting the brow wax done.  The hairdresser/clinician apologized for being late.  Once she started the brow wax, she seemed very rushed to get through it because she was still working on someone else's hair color, which was the reason she was late to begin with.  It took not even 10 minutes to do it and I felt like I was just worked in and not enough time was given towards my appointment.  I'm not sure if I'd go back or not. Read Less

My daughter's prom hair and make up fell through at the last minute. Tangles not only got my daughter in for an emergency appointment, despite the fact that we have never been there before, but they did everything for an amazingly reasonable price. I'll go back because they saved my daughter's special day. Read Less

Chris is the most amazing hair stylist EVER!! She always makes me look great!! She takes the time to style my hair differently based on the occasion too!! What a place to go for that personal touch!! Read Less