This place is extremely unclean and looks like it hasn't been dusted for years. The towel used at my station was clearly already used. The bathroom was disgusting.I needed a gel mani removal, and literally all he did was shave off the top layer of my nail. Nothing else. It was free, but still.The new mani chipped within 2 days too. I will never come back to this place. Read Less

Been going to the family business for years. This particular location I like more because they have more staff. I stick to the girl nail tech, she does an awesome job. Very attention to detail, careful and she fully listens and asks on your requests. Recently, they added new staff (family) and I've had them do my nails and they also did a nice job which is nice because that is why I had to knock a star. They get supper packed any day of the week and I usually have to spend a few hours waiting and to sit in a chair and get my fill. It's not their fault, the over crowded customers shows they are good and the prices are also great. Read Less

Ive been searching for a good nail place with good prices for so long. Everywhere ive gone ive had to pay out the ass for shitty nails. not this place, best nails ive had and nowhere in rockford can beat their price and quality. glad to have found a go to nail salon finally. Read Less

This was my first visit at this nail salon. When I first walked in I was greeted right away and told it would only be a few minutes. When it was my turn I was sat at the end table and had a younger male doing my nails. I was so hopeful because I read all these amazing reviews for this salon and I'm new to the area so I've been trying to find 'my spot.' unfortunately that was not the case. The young man never asked how I would like my nails- length or shape. He just filed away. Then it came time for the gel polish. At first he seemed to know what he was doing, which was great. Then when he started painting for the French tips I requested all hell broke lose. The tips are all uneven, messy and very thick compared to the rest of the nail. my nails are all different lengths, and they were all rough. They were not filed correctly what so ever. I let him keep goin hoping he would clean up his mistakes but that didn't happen. When I got home I had to file them all, and re paint a few of them with regular nail polish. It has been two days since my appointment and three of my nails have already chipped, so much for "no chip". I am super disappointed with this salon and I definitely won't be returning. Read Less

Visiting my grandparents from Tennessee, and I broke two of my nails while I was here. I spent roughly 2 days trying to find a place that does the dipping powder like j do. City Nails was the place, they do not have a ton of colors yet as it is a new technique to them, but I found something that worked! Mama did my nails & she did a good job!! Clean place and nice staff! Read Less

Went per a recommendation after another place messed up my nails horribly! Not only did I come out of here loving my nails, but he was able to fix them without taking them off and doing them over again! He was also knowledgeable in letting me know that taking them off would be bad for my thing natural nails so he would try to prevent that. He took his time and did an amazing job! Very personable people as well! Great service! My new nail place! Read Less

I'm in my mid-20's and had never had my nails professionally done, until this past Valentine's Day 2015 when I decided to change that and my significant other paid for me to get a full acrylic set as my gift. I chose City Nails based on a friend's suggestion and unfortunately I was incredibly unhappy with my experience.Immediately upon arrival I was told I'd be taken care of in about 10 minutes, only to have another customer waiting pipe up that she was there first. The male employee acknowledged her and apologized but ignored me for the next 20 minutes. Finally he looked at me again and told me about another 10. Eventually he told me which table to go to and an elderly man who spoke very little English met me and proceeded to attempt to turn on the UV lamp at the booth which obviously had a short in the wire. He reached inside and wiggled the wire back and forth all the while mumbling in another language. After a few awkward minutes the lamp popped on.The man then filed down my nails while not once making eye contact until the very end when he looked at me and put his hands up and said "STAY." as if I was a dog.He got up and began cleaning the store while to continuing to mumble without any kind of explanation from anyone as to why I was sitting there. Again, I had never done this before and wasn't sure if I was supposed to have my nails directly under the lamp and felt foolish trying to position myself "correctly" without even knowing what correctly was.After ANOTHER 15 MINUTES, I was close to leaving when the elderly man motioned for me to go to a different table where a different younger male than the one who had greeted me sat. I was already frustrated, but this man's unfriendliness and lack of professionalism was the icing on the cake. The other young man had been chatting away with his customers and even made jokes with me every now and then, but the one doing my nails stayed stone-faced and never cracked a smile.I arrived at the nail salon around 4:30p.m. They closed at 7p.m. that day so I didn't think that was too horribly late of me to show up, yet the man doing my nails constantly looked at the clock above the door. He missed a lot of spots with the acrylic and put more glue on one hand than the other, and those nails came off sooner. The paint job was alright but not great. It was very apparent he was in a hurry. When I tipped him he mumbled a thank you, and when I left and told everyone to have a great night I was completely ignored as they chatted up the people who obviously were their "regulars".I made the mistake of telling the employees of City Nails upon my arrival that I had never had this done and I definitely feel I was taken advantage of because of this. All of the employees spoke in a foreign language to each other and you obviously never knew what was being said. I am not racist but I do not enjoy not being aware of everything going on in the customer area of a business that I am paying for services.I would not recommend this place unless you go with someone who is a regular there as I definitely feel their attitudes and quality of work are biased based upon who you are. I will never return to City Nails. Read Less