I have been going to John Taylor Salon for a number of years. I love my stylist, Leah! My hair can be a challenge and I am so grateful that she always makes it look good! I also enjoy Solcire's services - my facials, etc. are awesome. I feel so good after time with her. I highly recommend the services and staff at John Taylor Salon! Read Less

John Taylor Salon & Day Spa hits all the right notes. Their services are comprehensive. The staff members are knowledgeable, professional, and friendly. I use many of their services and find them to be worth the cost. The environment is welcoming and well maintained. While staff members will suggest other services and products if they feel you may benefit by them, they are not pushy and don't use over-the-top tactics to make you feel you must purchase their recommendations. Spending an hour or a day at John Taylor is a great way to make you feel special. Read Less

This is by far the most overrated salon in the quad cities. I have never heard more horror stories about a business in my life. If you want unprofessional, disrespectful service they take the cake. They butchered my girlfriend's hair not once but twice when she had to go back in to get her hair "fixed" after recieving a haircut that didn't even remotely resemble the style or color she paid for. What a disappointment. Don't waste your money or time with these hacks. They don't care about their customers and they certainly don't care about quality service. Considering the amount of trust one must put into a stylist, I can't imagine all the nightmares they have put people through. Read Less

I had been going here for years. I drove three hours to get my hair cut and colored. I've been a blonde for years and never had a bad dye. They turned my hair an ugly yellow. When I told them about it, only solution I was given was to drive back (6 hours total). Since I work that's not possible. A month later my hair is still ugly, growing in terribly and I'm out $150. Needless to say I'm never going back. Read Less

I had the most relaxing day here yesterday. I came with two other people. We did not get our hair and makeup done, so I cannot comment on that. We all felt the staff was great, very accommodating and focused on great service. They offer complimentary coffee, tea, water and even wine during your spa day. They always asked if I wanted more to drink and made sure I was comfortable all day.  We did a pedi, mani, facial and massage. The manicure was pretty standard; I thought they had a nice color selection. My pedicure went well as well. My massage was great and very relaxing. Never have experienced cupping before, but the massage therapist put my nerves at ease. It felt great. My facial was AMAZING. I seriously can't wait to book another facial. I wish I lived closer to Rock Island because I'm scared to go somewhere else now because it won't compare. We all felt our skin was soft and glowing afterwards.  I'd definitely recommend this spa. Read Less

Great place! Always friendly, gracious & relaxing. Best mani/pedi in town. I really like their selection of products, too! The last time I was there, they had a promotion where you picked a prize card out of a fish bowl as you were checking out...I won a free full size hair product! That was a fun treat. I've been going for years & will keep going. Read Less

My daughter and I went to John Taylor for massages and pedicures. Wonderful! Except they said that one of my gift certificates couldn't be used because it was expired. It had no expiration date on it. I just think that they should still honor gift certificates. .....it was worth either $135 (or if my husband paid for the tip) $150! It's expensive as it is but to keep the money already paid is just not right! Read Less

I have been coming to John Taylor for many years.  From my past experiences I would rate hair 3/5, makeup 2/5, pedicures 2/5 (too expensive), massages 5/5 (when Wes was working there).  John Taylor had been a place where I frequently bought certificates as gifts for people.  However, after my last experience here, I will not be returning or purchasing gifts for others here.In June I had come to JT to receive a massage.  When my massage was complete and I had paid, I asked the gal at the front desk about an expired gift certificate that I had.  I told her that I realized the certificate was very old (2003 to be exact) but wanted to check to see if it had any value for product, since that is what is stated on the actual certificate.  She wasn't sure and couldn't find it in the computer system for some reason, so she said that she would take the certificate, ask a manager, and give me a call.  Great!After two weeks of not hearing from anyone, I called JT to check up.  When I explained the situation to the girl at the desk over the phone, she said that she wasn't sure and that she would ask the manager.  When she returned to the phone, her answer was simply "my manager says that Illinois law states certificates after 2011 are no longer valid".  I was thoroughly confused about what law this was, so I asked her to clarify.  She just said, "that is what my manager said."  I then asked if I could speak with the manager.  When the manager/owner, I believe Lynn, got on the phone, all she said, in a very snippy tone, was "Illinois law says that we do not have to honor certificates which are more than 5 years old, per a law created in 2011."  Still being genuinely confused by what this law exactly meant, I asked her if there was a website I could look the law up on. Her response was "the internet" in a very defensive manner.  I asked, "any specific website?".  Her response, "nope".  Her tone throughout this whole conversation was very snotty, aggressive, annoyed, and rude.  I was fed up with being treated this way so I asked her, "why are you being such a B to me?  I am a long time customer and"........she hung up on me.  I understand I could have used a better term, however, to be spoken to by the owner of a business this way because I had a question was quite unacceptable.  I then tried to call back to tell them that I wanted my physical certificate back and was put on hold and never spoken to.  Called from my husband's work phone, same thing.  After calling and speaking/ explaining the situation to one of the staff members at the casino location, she called them and had them mail my certificate to me.I was not looking for some huge monetary amount from my very old certificate.  Actually, if the girl at the front desk would have told me right then and there that there was nothing she could do for me, I would have been fine with that.  But not being called back after 2 weeks, being spoken to and treated the way I was, is unacceptable.  If there is an Illinois law stating these terms, fine.  But don't be rude.  John Taylor, you have lost my business and my recommendation.  You are not the only business in this field, and there are plenty of other comparable spas in the area. Read Less

Absolutely amazing service! Leah is so skilled and talented, from super short pixie to long hair. She never disappoints me with her skills!The welcoming atmosphere starts from the moment you walk in. I cannot say enough great things about John Taylor Salon! Read Less

I have been going here for many years for my hair and spa needs.  They have always been very accommodating with my needs, wants etc.  I have referred many people also.  I feel their prices are on point.  Pricey for some I understand but, the stylist (especially Leah) are very much worth that and more.  If I could change one thing it would be the music.  I feel like it is outdated compared to the clients and salon style.  I will continue to be a customer for a very long time. Read Less

Service, honesty, integrity... Everything positive you can review about a place suffered at this spa/salon. I left this place feeling terrible.For background, we came here as a bridal party of six to get hair and makeup done. We were told both would be $115. We had to take pictures for the wedding at 11am, and the front desk promised we'd all be done by two hours. We asked if we could come in by 8am, and they ensured us again we'd be finished by 11am, so we kept our 9am appointment.Stepping into the spa, you could tell communication and direction suffered. I had to wait ten minutes for my hair specialist. She did my hair without consulting the bride what she wanted (I told her we all needed the same hair). She ended up needing to redo my hair (wasting almost half an hour) because she insisted my hair be done a certain way. I shrugged it off, but it wasted valuable time.Makeup: atrocious. First of all, the first time, my eyes were colored blue and black with shiny purple eye-shadow. I looked like a clown. I told my makeup specialist that I didn't like it, so she fixed it to look more natural. Unevenly colored my eyebrows (which I told her she needed to fill in), drew a straight line for winged liner (told her she needed to fix that), forgot my lipstick, and did an terrible job with my lashes. I had to ask a different artist to fix my lashes. I honestly don't think my specialist has ever worked with a face like mine (Asian, hooded lids, thick brows). I could've done a better job, and I pretty much had to tell her what she did wrong and how to fix it. I was so upset... This experience felt amateur.Remember how I told you we were told it would be $115? They charged me $153, and told me convoluted and descriptive reasons why it cost more. I argued that I asked for a service, was told this service cost a certain price, received said (albeit awful) service, and therefore should pay exactly how much I was promised. Told me filling in my eyebrows and adding fake lashes cost an extra $25. I was livid; not only was I not told of these charges, but I was so unhappy with my makeup. They finally agreed to $138 (still $23 more than what I was told I would pay). Whatever, this was all for the bride, and I didn't want to stress her out.Speaking of the bride, she was in tears. Her hair was not done as promised. No, this was not a bride moment; when she had gotten her trail hair run at this salon, it looked amazing. This time, her hair was too big, almost trashy. They promised to fix it, but it took so long. Remember when they promised we'd be done in two hours? It had been past three hours. Bride was in more tears because we missed pictures and her hair was still not what she was promised.Broken promises, terrible service, terrible makeup. Never, ever again. I do not recommend this place to anyone. They charge you extra without telling you, take longer than they promise, and they give you so much attitude. Felt lied to and cheated, and I hated my makeup. Thanks John Taylor salon. Read Less