I seriously wanted to love this place! I walked in with high hopes after reading all of the incredible Yelp reviews (five-star, no less), however I have to admit that after my experience, I'm skeptica... Read More
I seriously wanted to love this place! I walked in with high hopes after reading all of the incredible Yelp reviews (five-star, no less), however I have to admit that after my experience, I'm skeptical of said reviews.It is true - this place is beautiful. Very polished, lots of chairs, and even a bar area (though I didn't understand if they could serve alcohol or if it was just for show or for events). The pedicure area is huge, chandeliers throughout the building, and flat screen tvs on. The service (and quality), however, is where it was lacking for us. We booked appointments for three people for a Thursday at 6:30pm. We were told there wasn't time for no-chip (bummer), and when we arrived, we waited several minutes before we were sat down. The three of us headed to the pedicure area...and waited. One of us had someone come right away - I waited over 20 minutes, and the third in our group waited another 5-10 after me. We scheduled these far enough in advance that we didn't expect to wait until the water was literally cold and the massage chairs had gone through a full rotation! I've been through my fair share of pedicures and manicures, and I'm always surprised when Nail Tech's have to use their own nails to get polish off their clients. Mine in particular used his nails to remove lots of polish off my skin (both the pedicure and manicure) - but it wasn't effective enough, as I went home with a toe that was tinted red from all the polish that was wiped off onto it and not cleanly removed. To top it off, he was so overzealous with cleaning up my excess skin, that one of my fingers started bleeding and wouldn't stop - and it HURT! He was VERY nice so I hate to speak negatively but the service wasn't good.A few other surprises: we didn't get asked to pay until AFTER the manicures were over, so I had to dig around in my purse for my credit card - most places have you pay ahead of time to avoid this. Also, my sister's nail tech completely smudged one of her fingers, and didn't even address it...she had to ask him to fix it, and it was very noticeable!For $42, I'd never return here for service. The only reason I'd return is for a possible event, due to the size and how nice it is inside - but unless there was a steep discount for a group, I'd still steer clear. Read Less